Traditional Room, 1 King Bed
from $139
Sheraton Mission Valley San Diego Hotel
4.0 out of 5.0
3.6
out of 5
Average Guest Review
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Recent guest reviews
The check in staff failed to include our paid breakfast that was included in the room we reserved. The first morning the host rejected us at breakfast & told us we needed to check w/ the front desk. The front desk apologized & adjusted it. The second day the hostess treated us like we were from a third world country and acted as if we were trying to get a free breakfast as the front desk staff didn't properly make the changes for both days. It felt pretty crappy, less than satisfactory.
La habitación con ventana a la calle mucho ruido del free way
Nothing exceptional but nothing bad. Good hotel for good price.
Right next to the highway so was a little noisy. The heater made a noise when starting and stopping so it would wake us up several times at night. Staff was all very friendly.
The rooms were clean and modern. Bathroom was a little small. This hotel is located near a busy highway with lots of traffic. It's close to everything we wanted to see such as Sea World, Olde Town, Seaport Village and La Jolla. Had a nice pool area and restaurant. Target and several restaurants just across the interstate.
Arrived to check in early to get ready for a wedding. Room was ready however it felt like we were being punished for arriving before actual check in time! Dirty wine glass was outside of our hotel door room when we arrived, the view was overlooking the empty pool which front desk did not mention that the pool and jacuzzi was not available. Bar did not open until 4:00 which is ridiculous being that about 100 people wanted a drink while getting ready before the wedding. Also the air conditioning was not working, felt like the heater was on the entire day and night.
Amazing hotel with many stores nearby and plenty of food!!
We loved the hotel! The bed and pillows were so comfortable and the Sheraton has such a great staff. Everyone was so nice.
Excellent hotel centrally located. Clean, nice pool area, quiet, and friendly staff. We really enjoyed our stay. The charge for parking seemed unnecessary. Overall, it was a very pleasant stay!
Initially we were pleasantly surprised about the room - it was updated and spacious. But the cooling was inadequate - we could never get it to cool to the temperature we like (a reasonable 68) and on the second night the AC failed completely. Our family of 4 was awake at 3am, sweating in our beds. The entire hotel was without AC. It wasn't fixed until the next day. We were comped breakfast for it. My other gripe is that the sheets were rough as paper. Nice pool, though, and for the modest rate it was fine overall. Just needed better cooling.
I was allowed to bring my dog which was a big plus.
I stayed for a week to visit my college student. I was on the executive floor so I had breakfast included as well as evening Happy Hour, and included wi-fi, so that all helped. All the staff I interacted with were very friendly, helpful and accommodating. The food was all freshly made and delicious. I assume it is the same food that would be at the downstairs restaurant. It would be worth paying for. They were having problems with their parking gates, so they just comp'd the parking. The bed was comfortable, the shower vigorous at all times of day, and all the electricals, including a fridge, clean and working. There were ample outlets, and those were easily accessible. My room had a balcony, which I sat on a lot. It could have used better seats as the cast aluminum was uncomfortable. The HVAC system in my room didn't appear to work. It was cool at night and stuffy in day...it pretty much tracked the temperatures outside. It wasn't really an issue for me, as I like it cool at night and I opened the balcony door during the day for fresh air and ventilation. I didn't report it til I checked out, so I can't say if they would have corrected it promptly. I did have a lot of writing to do, and the desk chair was squishy and way too low. Not adjustable either. Too bad, because it was a good deal to work at. The pool was clean and the temperature was pleasant. I didn't have kids, but many other people did. It was a good size and depth for family use. Towels are provided.
Hotel was great for everything EXCEPT coffee!! Need more coffe (this is for ALL hotels). Add more than two coffees per room!! Otherwise, great hotel experience!!
Stop quality can't believe the price for the buck. I would say this is a great location
Poor location and noisiest hotel I ve stayed in. Hotel shakes and vibrates from all the traffic on Interstate. Orbt Said breakfast for 2 is included when booking but it was not. Hotel charges for parking overnight fees. No free parking. Ended up being more than 200/night for mediocre experience.
Overall my husband and I had a great experience at the Sheraton. The staff was very friendly and we greeted right when we walked through the doors. We were quickly checked in with no issues. Our room was inviting and very clean. We chose this location because it was close to local shops and restaurants.
Hotel staff were great. Rooms were clean and nice pool area. Close to shopping and restaurants. 15 minutes from airport.
AVERAGE HOTEL, WIFI IS VERY SLOW. LOCATION WAS OK. I WOULD PREFER SOMETHING IN DOWNTOWN NEXT TIME.
The bed was so comfortable, it sleeping on a cloud.
A very pleasant stay!! Enjoyed every minute! Great location, beautiful hotel with good staff, room was nice and clean, and beds were perfect! Hotel location is close by the fashion valley mall where you can find great food and stores to shop at! :) I will most probably stay here again in my next visit to San Diego! :)
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- 24-hour health club
Located in Mission Valley within a mile (2 km) of Mission Valley Mall, Sheraton Mission Valley San Diego Hotel is within 2 miles (3 km) of Fashion Valley Mall. This 260-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Near the airport, it's also near San Diego Zoo and University of San Diego.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10:30 AM.
Rooms
The 260 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and portable fans. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Property features
At Sheraton Mission Valley San Diego Hotel, guests enjoy features like an outdoor pool, a 24-hour health club, and a spa tub. If you drive, self parking is USD 18 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and conference space.
Guest reviews for Sheraton Mission Valley San Diego Hotel
staff needs more training
Everyone
The check in staff failed to include our paid breakfast that was included in the room we reserved. The first morning the host rejected us at breakfast & told us we needed to check w/ the front desk. The front desk apologized & adjusted it. The second day the hostess treated us like we were from a third world country and acted as if we were trying to get a free breakfast as the front desk staff didn't properly make the changes for both days. It felt pretty crappy, less than satisfactory.
Everyone
Nothing exceptional but nothing bad. Good hotel for good price.
decent hotel
Everyone
Right next to the highway so was a little noisy. The heater made a noise when starting and stopping so it would wake us up several times at night. Staff was all very friendly.
Review comment
Johnathan K responded on Mar 26, 2017
Thank you for taking the time to share your recent experience at the Sheraton Mission Valley. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by the freeway. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for staying with us. We hope to see you again next time you are in the area.
older hotel that has been nicely updated.
Everyone
The rooms were clean and modern. Bathroom was a little small. This hotel is located near a busy highway with lots of traffic. It's close to everything we wanted to see such as Sea World, Olde Town, Seaport Village and La Jolla. Had a nice pool area and restaurant. Target and several restaurants just across the interstate.
not worth the money we paid!
Everyone
Arrived to check in early to get ready for a wedding. Room was ready however it felt like we were being punished for arriving before actual check in time! Dirty wine glass was outside of our hotel door room when we arrived, the view was overlooking the empty pool which front desk did not mention that the pool and jacuzzi was not available. Bar did not open until 4:00 which is ridiculous being that about 100 people wanted a drink while getting ready before the wedding. Also the air conditioning was not working, felt like the heater was on the entire day and night.
Review comment
Johnathan K responded on Jan 27, 2017
Thank you for staying with us at the Sheraton and for taking the time to share your experience. Please accept our sincere apologies for the issues with the air conditioning unit in your room. We had to wait for new parts to come in which were delayed from the east coast. The pool was under repair for our guests’ safety and has since been placed back into service. We appreciate you taking the time to report these issues so we can better our services and our property. We hope you will give us another opportunity in the future next time you are in the area!
great hotel nearby a huge shopping center
Everyone
Amazing hotel with many stores nearby and plenty of food!!
Review comment
Johnathan responded on Nov 28, 2016
Thank you for staying with us and rating our property 5 stars! We appreciate your business and look forward to seeing you again next time you are in the area!
nice hotel in mission valley
Everyone
We loved the hotel! The bed and pillows were so comfortable and the Sheraton has such a great staff. Everyone was so nice.
Review comment
Johnathan K responded on Sep 28, 2016
Thank you for staying with us and rating our property 5 stars! We appreciate you taking the time to share your experience with us! We are pleased to hear you enjoyed the facility and staff - We hope to see you again soon!
great hotel near all the attractions
Everyone
Excellent hotel centrally located. Clean, nice pool area, quiet, and friendly staff. We really enjoyed our stay. The charge for parking seemed unnecessary. Overall, it was a very pleasant stay!
Review comment
Johnathan K responded on Jan 1, 1970
Thank you for staying with us in Mission Valley and sharing your experience. We are pleased to learn you enjoyed the facility and services. Please forgive us for the issues with the parking gate. We will research the issue further and make the necessary repairs. We hope to see you again soon!
pretty good except for the ac failure
Everyone
Initially we were pleasantly surprised about the room - it was updated and spacious. But the cooling was inadequate - we could never get it to cool to the temperature we like (a reasonable 68) and on the second night the AC failed completely. Our family of 4 was awake at 3am, sweating in our beds. The entire hotel was without AC. It wasn't fixed until the next day. We were comped breakfast for it. My other gripe is that the sheets were rough as paper. Nice pool, though, and for the modest rate it was fine overall. Just needed better cooling.
Review comment
Johnathan K responded on Jul 16, 2016
Thank you for staying with us in Mission Valley. Please forgive us for the issue with the AC. We had a system-wide issue that was addressed. We appreciate your patience with us during your stay and hope you will give us another opportunity to serve you again in the future.
clean and very nice hotel.
Everyone
I was allowed to bring my dog which was a big plus.
Review comment
Johnathan K responded on May 2, 2016
Thank you for staying with us and rating our property. We were pleased to host you and your traveling companion. We hope to see you again in the near future!
Thank you so much for staying with us at the Sheraton. We appreciate you taking the time to share your experience with us. Please accept our sincere apology for not exceeding yours - or our own expectations. We hope you will give us another opportunity to serve you next time you are in the area!