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Recent guest reviews

I came to this property because they had wired internet so I could do some work for my job, but it never worked nor could i connect to the wifi. Also the room we stayed in was nearby a lot of noisey activity.

There was a booking error and without notifying us they just threw our stuff out of the room. They texted us several times wanting us to rate them high but when we really needed communication they failed miserably

Perhaps better beds but overall we enjoyed our stay

Its close to sea world and its convenient if you are visiting sea world

Na

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Bed was comfortable and the bathroom was great.

Our air conditioner stopped working and it god uncomfortably hot in the room. They tried to convince me that it was fixed when it wasn’t. They did at least switch me to a new room. That was even worse. It had a stinky, dirty diaper still in it. It obviously hadn’t been cleaned. Then, I saw a roach and ants! I had to leave that night. Horrible experience. Will never stay there again!

We really enjoyed our stay here and wish it could’ve been longer than one night! The room was spacious and clean with a large bathroom and a decent size balcony. The staff was friendly and accommodating. We requested a pen for our daughter to do some coloring and they gave us a pack of crayons for her. The outdoor area was really nice and our kiddos enjoyed playing the oversized chess, Jenga, and swimming in the pools! The hot tub was HUGE and the perfect temperature. They offered a grab and go breakfast that included coffee, breakfast bars, poptarts, and muffins which was nice to grab first thing. There were plenty of towels and the beds were comfy. No complaints here, would definitely stay again!

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This was probably a beautiful property once. Now, it seems a lot of details are being ignored. Such as: powerwashing the mold that accumulates on exterior walls and pool surfaces, repairing things that get damaged and other similar things. Neither the restaurant or the pool bar was open - I'm assuming they will say because of Covid. Yet they had a self-serve coffee bar open as well as a self-serve yogurt machine and the restaurant area was open for people to use with no one cleaning the tables between guests - that seems a little contradictory. To top it all off, they charged us $10 to self park in their open parking lot - ridiculous!! If I had known these things beforehand, we might as well have stayed in a less expensive hotel. Understand that I normally love Hilton's and we are a Hilton Honors member, but this one fell far short of what a Hilton stay should be.

I was not allowed to check in till 4pm. I explained I had to be at a rosary/viewing at 4pm just needed to change clothe, i was trying to check in at 215pm. It went down hill from there. An alarm was going off every 2 min for about 5 min all evening and through the night, it was very faint but loud enough to disturb sleep. Employees walking the hall with loud communication handheld radios at 6am multiple times. Construction on property was very loud super early in the morning. As soon as we checked in we could hear the alarm and Tried multiple times to call front desk and public relations from the room and from the cell phone, no one ever answered Went to the front desk and No one was around the first time, second time only one person there checking in at least a half dozen customers. After trying to sleep in with all disruption earlier in the morning we decided to just get dressed and leave.

Close to my relatives

Bathrooms are outdated and not and rude staff. Restaurant and bar were closed, very inconvenient.

Westover Hills Blvd San Antonio TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 3 outdoor pools
  • 24-hour fitness center

Located in West San Antonio within a short stroll of Hill Country Golf Club, Hilton San Antonio Hill Country is within a 10-minute drive Lackland Air Force Base. This 226-room, 4-star hotel welcomes guests with 3 outdoor pools, a restaurant, and a 24-hour gym.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a to-go breakfast is served each morning for a fee.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. MP3 docks, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.


Property features

Hilton San Antonio Hill Country features 3 outdoor pools, a children's pool, and a 24-hour gym. Self parking is offered for USD 15 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Executive Suite, 1 Bedroom

1 King Bed | Sleeps 4

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for Hilton San Antonio Hill Country

Everyone (19) Couples (5) Family (11)
2
Partner Couples

I came to this property because they had wired internet so I could do some work for my job, but it never worked nor could i connect to the wifi. Also the room we stayed in was nearby a lot of noisey activity.

By on Jan 21, 2023

Review comment responded on Jan 22, 2023

We appreciate your feedback, Jess.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

4
Family with small children

There was a booking error and without notifying us they just threw our stuff out of the room. They texted us several times wanting us to rate them high but when we really needed communication they failed miserably

By on Jul 31, 2022

5
Everyone

By on Jun 26, 2022

5
Everyone

By on Feb 18, 2022

5
Family Family with small children

Perhaps better beds but overall we enjoyed our stay

By on Jan 16, 2022

Review comment responded on Jan 18, 2022

Thank you for your candid feedback! I am thrilled you found your stay to be worthy of five stars, but we definitely will discuss those beds! Join us again at Hilton San Antonio Hill Country anytime!

4
Family with small children

Its close to sea world and its convenient if you are visiting sea world

By on Dec 25, 2021

Review comment responded on Dec 27, 2021

Our location being just a few moments from San Antonio SeaWorld is always a guest favorite, and we are thrilled this contributed significantly to your five-star stay! Join us again at Hilton San Antonio Hill Country anytime!

3
Everyone

By on Dec 20, 2021

5
Everyone

Na

By on Nov 23, 2021

Review comment responded on Nov 24, 2021

Thanks for the five stars! We were happy to welcome you to Hilton San Antonio Hill Country and love knowing your stay was flawless. Revisit anytime!

5
Family with small children

.

By on Nov 22, 2021

Review comment responded on Nov 24, 2021

Earning five stars from you has made our day, thank you! It would be a pleasure to welcome you back.

5
Family

Bed was comfortable and the bathroom was great.

By on Oct 23, 2021

Review comment responded on Oct 26, 2021

We greatly enjoyed reading your five-star review! It's fantastic to know our luxurious accommodations surpassed your expectations here at Hilton San Antonio Hill Country, and we look forward to welcoming you back in the future!

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