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Hilton Garden Inn San Antonio Airport South

3.0 out of 5.0

Recent guest reviews

they gave a discount below the price online....very generous and good value

The hotel was undergoing renovation. Still, it was comfortable and the staff was pleasant and went out of their way to be helpful. I will return.

Comfortable, Clean, Friendly Staff. Hotel was undergoing renovations there were temporary entrances and construction was a little loud at times. Despite the chaos, the hotel lobby was clean and staff was pleasant.

The hotel was under construction which made this stay not the best. The plumbing didn't work for a while, the smoke alarm went on/off in the hallway frequently throughout the night and there was construction stuff everywhere. Staff was nice though. Also hard to find the hotel off the main road.

Best Country Inn and Suites I've ever stayed at. The room was huge and updated. I found the location very convenient. Even with construction going on in the lobby, breakfast was absolutely great and I never heard the workers during my stay. Because I was so pleased, I decided to stay a 2nd night and although the hotel was booked solid, Nina at the front desk helped me to keep my room another night. I will stay here again!

Drove up to hotel, without knowledge that hotel was under construction. Plastic, sheetrock, dust, makeshift lobby. I should have been forewarned before booking this hotel. Beds uncomfortable, pillows flat.

Good breakfasts, with a menu change each day. Very friendly helpful staff! Quiet rooms. The only negative I had was that there was no shower exhaust fan.

I gave a "3" rating for "Hotel Facilities, Condition" only because the lobby and surrounding area are under renovation. Otherwise, as the rest of my scores will show, the stay at Country Inn & Suites was by far the best of the 3 different locations we stayed in while visiting San Antonio (2/8-2/12). The staff, including, but not limited to, April, Yvonne, and Pablo, were the most helpful team of people I've ever encountered on ANY trip, and I've made a few! Sherry, the manager, should be extremely proud of the group of people she has been given the opportunity to lead.

Hotel is being remodeled, so a bit difficult to get around the lobby, entrance area. Otherwise a nice hotel. Large clean room with comfortable bed, nice desk, chair, fridge.

Hotel is changing ownership and name. Had no street signs and address was incorrect, so hard to find. Renovations going on, so elevators were hard to find. Room was fine but fire alarm went off for no reason very loudly for half an hour - had to leave room due to noise. Not many restaurants in the area.

Hotel lobby is under major construction at the moment. Room was comfortable but they placed a rowdy group of guess in the next room that were drinking and partying. I asked for a different room but in order to move I had to be downgraded from my King. It took them 20 minutes to bring up the key for the room change. No apologies to me. They did try to get the party calmed down as I was leaving my first room. They could have handled the situation better.

Stayed four nights, everything was fine. I rated the condition as OK because of the lobby construction.

Alarm clock in the room went off at 0330 AM. I didn't set it. Family including my 18 month old did not appreciate this. Especially because we had to get up at 0530 AM. Other than that room was nice still smelled the fresh paint.

We were pleased with our one night at the County Inn and Suites during mid December. The hotel was undergoing some renovation at the time so the lobby area was not welcoming. Our room was clean and well appointed. Breakfast was delicious and filling. The staff was very friendly and helpful, especially April at the front desk and the driver of the hotel courtesy van! They were both gracious and kind. Would definitely stay here again.

Great clean hotel room, front desk always greeted me in and out. FYI there are no suites here anymore I over heard. Still under construction 12/21/2016, dust here and there mostly near bottom level with construction noise 9-6pm ish. I had no issues except my room card would fail at the door on the fourth/top floor room I had daily, was there 4 nights. The bathroom is bright with good lighting that even made me look pretty (I'm a guy), I'm Photographer so I notice these things, glass door shower. Note the area is really quiet at night, near industrial park which is amazing. If you are on foot not too much to eat other than McDonalds at end of street and convenience store will take about 10 minutes to walk to near 410. Overall this was a great hotel with a pretty good price right now. I will be back

It was a wonderful stay and I'd highly recommend! The only downfall was the renovations being done.

Only one issue...they are renovating the gym and that was not mentioned until time of check in.

Super clean, and comfy. Awesome breakfast, beautiful and nice staff. Great food and room service. And super comfortable, i got some really great sleep

The staff is very considerate and i am enjoying this hotel

The hotel was great the staff was very attentive and if we needed anything they were there for us the only downside was there was construction going on so you could not rest until after 6 PM

8505 Broadway Street San Antonio TX

Hilton Garden Inn San Antonio Airport South places you within a few miles (5 km) of Marion Koogler McNay Art Museum and Quarry Golf Club. This 3-star hotel has 126 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center. It's near the airport and also close to North Star Mall and Alamo Quarry Market.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


All 126 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free newspapers, and free local calls.

Rooms


Guests of Hilton Garden Inn San Antonio Airport South have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Property features

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

King 2 | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Hilton Garden Inn San Antonio Airport South

Everyone (26) Couples (18) Business (9) Family (16) Other (4) Friends (2)
5

remodeled....felt very clean and new

Everyone

they gave a discount below the price online....very generous and good value

By , from RGV Texas on Mar 19, 2017

Review comment responded on Mar 27, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

4

great despite renovation

Everyone

The hotel was undergoing renovation. Still, it was comfortable and the staff was pleasant and went out of their way to be helpful. I will return.

By on Mar 4, 2017

Review comment responded on Mar 12, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

4
Everyone

Comfortable, Clean, Friendly Staff. Hotel was undergoing renovations there were temporary entrances and construction was a little loud at times. Despite the chaos, the hotel lobby was clean and staff was pleasant.

By on Feb 22, 2017

Review comment responded on Feb 26, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

2

under construction

Everyone

The hotel was under construction which made this stay not the best. The plumbing didn't work for a while, the smoke alarm went on/off in the hallway frequently throughout the night and there was construction stuff everywhere. Staff was nice though. Also hard to find the hotel off the main road.

By on Feb 20, 2017

Review comment responded on Feb 24, 2017

Thank you for leaving a review. We are glad that you appreciate our staff. On the other hand, we apologize that you were not satisfied with the condition of the hotel during your stay due to the construction. We take every PRECAUTIONS to make sure that all guests are affected as little as possible. We appreciate you taking the time share your experience. Your comments are valued, and we hope that you will consider us again when you are in the area.

5

fantastic!

Everyone

Best Country Inn and Suites I've ever stayed at. The room was huge and updated. I found the location very convenient. Even with construction going on in the lobby, breakfast was absolutely great and I never heard the workers during my stay. Because I was so pleased, I decided to stay a 2nd night and although the hotel was booked solid, Nina at the front desk helped me to keep my room another night. I will stay here again!

By , from Louisiana on Feb 17, 2017

2

hotel under construction

Everyone

Drove up to hotel, without knowledge that hotel was under construction. Plastic, sheetrock, dust, makeshift lobby. I should have been forewarned before booking this hotel. Beds uncomfortable, pillows flat.

By on Feb 15, 2017

Review comment responded on Feb 18, 2017

We are sorry to hear of your experience during your stay. It is regrettable when situations like this arise. We are sorry as well that your room accommodations did not meet your expectations. We understand that you are not pleased with the undergoing renovations, but we take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when we are done with the changes.

5
Everyone

Good breakfasts, with a menu change each day. Very friendly helpful staff! Quiet rooms. The only negative I had was that there was no shower exhaust fan.

By , from Minnesota on Feb 14, 2017

Review comment responded on Feb 18, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

5

excellent staff & service

Everyone

I gave a "3" rating for "Hotel Facilities, Condition" only because the lobby and surrounding area are under renovation. Otherwise, as the rest of my scores will show, the stay at Country Inn & Suites was by far the best of the 3 different locations we stayed in while visiting San Antonio (2/8-2/12). The staff, including, but not limited to, April, Yvonne, and Pablo, were the most helpful team of people I've ever encountered on ANY trip, and I've made a few! Sherry, the manager, should be extremely proud of the group of people she has been given the opportunity to lead.

By , from Wisconsin on Feb 13, 2017

Review comment responded on Feb 16, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

4
Everyone

Hotel is being remodeled, so a bit difficult to get around the lobby, entrance area. Otherwise a nice hotel. Large clean room with comfortable bed, nice desk, chair, fridge.

By on Feb 10, 2017

Review comment responded on Feb 13, 2017

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room.We have addressed the shower issue with our staff. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

3

could be better

Everyone

Hotel is changing ownership and name. Had no street signs and address was incorrect, so hard to find. Renovations going on, so elevators were hard to find. Room was fine but fire alarm went off for no reason very loudly for half an hour - had to leave room due to noise. Not many restaurants in the area.

By , from Sacramento, CA on Feb 6, 2017