Skip to main content
Beginning of main content

Recent guest reviews

Photos of the property are deceiving. Advertised as riverwalk property, its nowhere near there, its next to a busy highway. Maybe they get away with it by having pictures of the riverwalk over the beds. A smoke detector was dangling by its wires over one of the beds. It had a nice damp dingy funk smell upon entering. Ran the a/c for a while and went across the street to get a ghetto burger before i came back to the room to have an allergy attack. They also advertise a cafe on sight with local fare. Didnt see that. Im just glad my car was there in the a.m. Dont expect much its a motel 8.

I have stayed at this property in the past and I really liked it because it was close to local restaurants and the K1 raceway. The staff have always been really friendly and helpful. That’s why I was disappointed to wake up in my recent stay with a bed bug crawling on me. I had to pick up immediately and leave the room and check out 2 days early because I didn’t want to sleep in a room that had bed bugs. I did get a refund for my remaining days but still very disappointed about that.

Toilet paper, noice in the water lines

I didn't enjoy staying there. I was worried about my safety. The breakfast was disgusting.

The hotel was dirty and they didn’t clean the room the day we stayed

The location is better. The breakfast actually is served in individual portion.

Pretty dirty. The lobby looks good, but the room was not clean. But I should have expected it

The room needs maintenance. I thought the room would be in a better condition and cleaner because of COVID-19, but it wasn’t.

Didn’t like anything about this stay honestly, other than the location. We weren’t able to use the vending machine, which was unfortunate. Our room reeked of smoke when we first arrived even though it was a non-smoking room. The coffee maker did not work, the drain in the shower was broken and took forever to drain. The A/C took hours to cool the room after we had to turn it on when we got there. The beds were made up but they appeared dirty, along with everything else it did not look like it had been cleaned. The WiFi was crazy slow so don’t even waste your time with that. We will never stay here again or any other best western probably for that matter after this experience. Do not recommend. *especially if you have children staying with you, because of all the sketchy people walking around staring at you at all hours.

The bed sheets and blankets were all dirty and old. We found cockroaches throughout our stay and the lighting was horrible in the room

It was a nice, clean place to stay and all the staff I interacted with were friendly and helpful

Probably a very small thing to many people, but I was extremely ticked off that Fox News Channel was blocked and only Fake News channels CNN, MSNBC, CBS,ABC and NBC could be viewed. Not a chance we'll stay here again. A staff member indicated it was no big deal as far as they were concerned.!.

We weren’t at the hotel a lot, we were on vacation before the kiddos went back to school

Outdoor pool was nice. Road noise and night time noise was considerably high

I think that the staff was very friendly and welcoming. I feel like the tubs

The building is very outdated and their signage could use some work--not too easy to spot the building. It's next to a very busy road, but easy to get to places. The room was wonderful and very clean. The beds and pillows were very comfortable and the staff was quite pleasant. Breakfast was average. I did enjoy my stay though and would return for it is a good deal for the price paid.

Nw Loop 410 San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in West San Antonio, Best Western Ingram Park Inn is 0.9 mi (1.4 km) from Ingram Park Mall. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.


Rooms

All 78 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

Guests staying at Best Western Ingram Park Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Ingram Park Inn

Everyone (16) Couples (1) Family (9)
1
Business Business

Photos of the property are deceiving. Advertised as riverwalk property, its nowhere near there, its next to a busy highway. Maybe they get away with it by having pictures of the riverwalk over the beds. A smoke detector was dangling by its wires over one of the beds. It had a nice damp dingy funk smell upon entering. Ran the a/c for a while and went across the street to get a ghetto burger before i came back to the room to have an allergy attack. They also advertise a cafe on sight with local fare. Didnt see that. Im just glad my car was there in the a.m. Dont expect much its a motel 8.

By on Mar 20, 2022

Review comment responded on Mar 20, 2022

Dear Anthony, We appreciate you for completing the online survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize if we fell short of your expectation. Your satisfaction is very important to us and with that, we ought to further improve our standards to ensure we offer a better experience for guests in the future and that includes updating our website to avoid misconception. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Family with small children Business Business

I have stayed at this property in the past and I really liked it because it was close to local restaurants and the K1 raceway. The staff have always been really friendly and helpful. That’s why I was disappointed to wake up in my recent stay with a bed bug crawling on me. I had to pick up immediately and leave the room and check out 2 days early because I didn’t want to sleep in a room that had bed bugs. I did get a refund for my remaining days but still very disappointed about that.

By on Feb 27, 2022

Review comment responded on Feb 27, 2022

Dear Charles, Thank you for taking the time to provide us with constructive comments on your stay with us. We sincerely regret if your stay in one of our rooms was disappointing. We've worked out the details with our cleaning crew, and we're certain that this won't happen again. We hope to have another opportunity to serve you better.

4
Family

Toilet paper, noice in the water lines

By on Feb 4, 2022

Review comment responded on Feb 5, 2022

Dear Joseph, Thank you for leaving us a review. We aim to serve to your satisfaction and we will use your feedback as an opportunity for improvement. We hope to see you again. Sincerely,

1
Family with small children Business Business

I didn't enjoy staying there. I was worried about my safety. The breakfast was disgusting.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Dear Valued Guest, Thank you for sending us your feedback. I am so sorry about the unsatisfactory experience that you had during your stay. We aim for our facility to be a safe and comfortable environment for our guests. We will keep on looking for ways to enhance the guests' feeling of security when staying with us. It is our hope to get a chance to have you again and give you a more enjoyable stay. Sincerely,

2
Family

The hotel was dirty and they didn’t clean the room the day we stayed

By on Jul 18, 2021

Review comment responded on Jul 27, 2021

Dear Valued Guest, Thank you for leaving us a review. I understand that your stay has been less than satisfactory due to the room not being clean. I am so sorry about this experience of yours. This issue has been communicated with the housekeeping team to make sure that this situation can be prevented moving forward. I hope that we can see you again so we can give you a better overall experience. Sincerely,

4
Family with small children

The location is better. The breakfast actually is served in individual portion.

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

Dear Guest, Thank you for your kind words, especially on our location. We are ecstatic to hear that your stay was satisfactory. We should always endeavor to deliver a better experience for our future visitors. We are looking forward to having you again as our guest. Best,

3
Business Business

Pretty dirty. The lobby looks good, but the room was not clean. But I should have expected it

By on Mar 25, 2021

Review comment responded on Mar 26, 2021

Dear Valued Guest, Delivering a refreshing experience is always our goal, so we're saddened to learn of your concerns. We've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

5
Everyone

By on Dec 8, 2020

Review comment responded on Dec 9, 2020

Dear Valued Guest, We are happy to hear you had a 5 star experience at Best Western Ingram Park Inn! We value your input and encourage you to let us know more details about your experience with us.

3
Partner Couples Family

The room needs maintenance. I thought the room would be in a better condition and cleaner because of COVID-19, but it wasn’t.

By , from Texas on Nov 24, 2020

Review comment responded on Nov 25, 2020

Hi Jill, Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

2
Family Family with small children Friends

Didn’t like anything about this stay honestly, other than the location. We weren’t able to use the vending machine, which was unfortunate. Our room reeked of smoke when we first arrived even though it was a non-smoking room. The coffee maker did not work, the drain in the shower was broken and took forever to drain. The A/C took hours to cool the room after we had to turn it on when we got there. The beds were made up but they appeared dirty, along with everything else it did not look like it had been cleaned. The WiFi was crazy slow so don’t even waste your time with that. We will never stay here again or any other best western probably for that matter after this experience. Do not recommend. *especially if you have children staying with you, because of all the sketchy people walking around staring at you at all hours.

By , from Mt. Pleasant, Tx on Aug 24, 2020

Review comment responded on Aug 24, 2020

Hi Megan, Thank you for sharing your experience on your recent stay with us. We are very sad to fail your expectations but I assure you each day we strive to provide the best experience we can give our guests. This feedback was shared with the management and surely we'll take further action on this. Thank you for choosing Best Western Ingram Park Inn. We apologize if we have not given enough attention to this matter during your stay but please do visit us again and I'm sure it wouldn't be the same. We hate to lose a valued guest like you.

Best Western Ingram Park Inn

6855 Nw Loop 410, San Antonio, TX 78238
url importing http://www.orbitz.com/San-Antonio-Hotels-Best-Western-Ingram-Park-Inn.h22918-p2.Hotel-Reviews
There was an error importing /San-Antonio-Hotels-Best-Western-Ingram-Park-Inn.h22918-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Antonio-Hotels-Best-Western-Ingram-Park-Inn.h22918-p2.Hotel-Reviews

Frequently asked questions