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Best Western Ingram Park Inn

2.5 out of 5.0

Recent guest reviews

Good motel, prices reasonable, clean, nice staff. Needs vending machines for soft drinks and snacks.

Our room was in the back in a separate building (room 245) and the bathroom was gross. The bottom of the tub was black and the shower head sprayed everywhere. The tiles had mold growing in the grout. The toilet wasn’t cleaned at the bottom of the bowl so you could see poop stains. We had the room cleaned every day and nothing changed. The bed and pillows were not great but the sheets looked clean so I didn’t care. The breakfast was pretty good, we got there at the start so I can’t say if they run out. Overall I would not recommend coming here and I don’t know if the main building is better but I wouldn’t risk it.

Marisela and Mexican & African American girl were really friendly and kept the place spotless and beautiful. Gave us directions and went beyond their job. Keep up the good work!

We were on our way to Houston and stopped to rest and break up the trip. Check in was QUICK! The pool was full of kids and we were worried about the noise. However, once inside the room, we noticed we could not hear anything at all! Room was sufficiently clean and the bed was very comfortable.

Plesent staff and great continental breakfast, Will come to to stay here again, very close to the air force base and airport, continent!!

The hotel is right off of a very busy road. The people staying above us was very noisy. I called the office to make them aware, but the noise continued late into the night. The hotel ran out of washcloths. I think that was the most disappointing part of my stay. I had to wait for them to wash clean towels before I could shower and start my day. This was my first and last stay at this hotel.

Extremely helpful and friendly staff and great location!!

For the price this was a great value! Not fancy but clean and comfortable! Good breakfast!

We loved our stay. Close to Lackland AFB. ac acted up, they immediately switched us to a different room. Awesome breakfast, real friendly staff. If we needed something, they got it. Restaurants are with in walking distance. If Your in town for BMT graduation, I highly recommended this place.

The hotel was located in a central area where we were close to food, shopping, entertainment & the AFB. It was quiet & seemed to be a nice area.

The room was clean, and exactly what we needed after long drive. The area is decent. No complaints.

Excellent experience. Close to Lackland Air Force and relatively close to the parks. Clean and bug free.

Would definitely stay here agin, the price was super affordable and the staff was very knowledgeable and courteous, room was also very clean and bed was very comfortable.

I have stayed there before with no issues. This time it was a single trip for me with out family but there where no towels in the room. Then when I called the front desk they said the would send some but then called back and said they didn't have anyone to take them to me could I come get them. I did find a bug in tune bathroom that was after the towel issue. I did tell them I wasn't able to come down and get the towels the lady in the office did bring them. I just wasn't impressed with me asked to get them myself when they should have had them room ready and I did pay ahead. I recommend they check the rooms and make sure they are ready for guest before they give thier guest a key.

Great staff, good breakfast bar each morn. Cleaning staff was always courteous & helpful. One thing is that perhaps the carpeting may need a shampoo since whenever I walked barefoot & then jumped in shower, my feet left dirt in the tub. Other than that, everything was great!

Coffee in the room, and hot breakfast was very much enjoyable and helpful for a traveler.

Our room was very comfortable. It took me until the last day to fully figure out how black things kept getting in the sink. Apparently the plumbing has issues and the pipes back up into the sink. Since we were there end of week, it wasn't a huge issue until the weekend and more people taxed the system. Our first breakfast had not fully reconstituted eggs, but there was still plenty of other options to make an ok breakfast. Saturday am eggs were better, just in a square shape. Can't go wrong with the waffles...haha. The staff was extremely attentive, accommodating, and friendly. It was very quiet for being right on the interstate. The courtyard helped protect the noise. The person above us liked to pace back and forth at 730am, but that certainly wasn't the staff's fault. We were getting up anyway.

It was a ok Hotel for the price. a little out dated. Could use a little work. But overall it was ok.

Great staff nice room good breakfast nice location

Upon check in and learning we were there for BMT Graduation, the had a complete package prepared to give to us, that was a great help with when, where and what to do during BMT Grad.

6855 Nw Loop 410 San Antonio TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in West San Antonio, Best Western Ingram Park Inn is 0.8 mi (1.3 km) from Ingram Park Mall and within a 15-minute drive of other popular attractions like San Antonio SeaWorld. This 78-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Malibu Castle is also within a 15-minute drive.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 9 AM.


Rooms

All 78 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Ingram Park Inn, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

King 1 | Sleeps 2

Guest reviews for Best Western Ingram Park Inn

Everyone (18) Business (16) Couples (18) Family (77) Other (11) Friends (7)
4

nice motel, needs vending machines for soft drinks

Everyone

Good motel, prices reasonable, clean, nice staff. Needs vending machines for soft drinks and snacks.

By on Nov 12, 2017

Review comment responded on Nov 15, 2017

Thank you for being our guest at the Best Western Ingram Park Inn. We are pleased to know you were impressed not only with our courteous associates but also with the value we offer. Your feedback is of utmost value to us as it will help us to improve. We appreciate your suggestion and hope to see you again in the future. Cindy Gomez, Social Media Director

2

close to lackland

Everyone

Our room was in the back in a separate building (room 245) and the bathroom was gross. The bottom of the tub was black and the shower head sprayed everywhere. The tiles had mold growing in the grout. The toilet wasn’t cleaned at the bottom of the bowl so you could see poop stains. We had the room cleaned every day and nothing changed. The bed and pillows were not great but the sheets looked clean so I didn’t care. The breakfast was pretty good, we got there at the start so I can’t say if they run out. Overall I would not recommend coming here and I don’t know if the main building is better but I wouldn’t risk it.

By , from Utah on Nov 5, 2017

Review comment responded on Nov 8, 2017

Thank you for providing your feedback. We apologize for the disappointments you experienced with regard to the lack of housekeeping specifically for your bathroom. We will be addressing your comments promptly with the housekeeping staff. We appreciate you letting us know so that we can make improvements for our next and future guests. Thank you for staying with us.

5

awesome experience

Everyone

Marisela and Mexican & African American girl were really friendly and kept the place spotless and beautiful. Gave us directions and went beyond their job. Keep up the good work!

By , from san antonio tx on Oct 7, 2017

Review comment responded on Oct 9, 2017

Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was such a pleasure serving you at Best Western Ingram Park Inn, and we look forward to welcoming you back soon. Daniel Herrera, Guest Services Manager

5

just 1 night

Everyone

We were on our way to Houston and stopped to rest and break up the trip. Check in was QUICK! The pool was full of kids and we were worried about the noise. However, once inside the room, we noticed we could not hear anything at all! Room was sufficiently clean and the bed was very comfortable.

By , from Texas on Jul 9, 2017

4

good trip

Everyone

Plesent staff and great continental breakfast, Will come to to stay here again, very close to the air force base and airport, continent!!

By on Apr 11, 2017

1

a very disappointing stay.

Everyone

The hotel is right off of a very busy road. The people staying above us was very noisy. I called the office to make them aware, but the noise continued late into the night. The hotel ran out of washcloths. I think that was the most disappointing part of my stay. I had to wait for them to wash clean towels before I could shower and start my day. This was my first and last stay at this hotel.

By , from Houston, TX on Feb 14, 2017

5

fantastic breakfast, very comfortable beds!

Everyone

Extremely helpful and friendly staff and great location!!

By on Feb 12, 2017

4

good value!

Everyone

For the price this was a great value! Not fancy but clean and comfortable! Good breakfast!

By , from Alaska on Feb 5, 2017

5

affordable and clean

Everyone

We loved our stay. Close to Lackland AFB. ac acted up, they immediately switched us to a different room. Awesome breakfast, real friendly staff. If we needed something, they got it. Restaurants are with in walking distance. If Your in town for BMT graduation, I highly recommended this place.

By , from Vermont on Jan 18, 2017

3

bmt graduation stay

Everyone

The hotel was located in a central area where we were close to food, shopping, entertainment & the AFB. It was quiet & seemed to be a nice area.

By on Jan 17, 2017