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Best Western Ingram Park Inn

2.5 out of 5.0

Recent guest reviews

I don’t know if Legionnaires disease is still something that can be “caught,” but if I had stayed in the room that I had initially been given, I probably would have caught Legionnaires disease. The AC/heating unit was so disgusting That I not only took pictures to show my family and friends, I complain to the front desk staff and was given another room. There is no reason why the unit should be that filthy.

rooms were very dark, not much lighting in rooms, and the dark grey color they painted the walls didn't help. Also, not very many plug-ins for us to charge our electronics, the few they had, had the lights plugged in.

Could have been better, the toilet was not working right,and the lights on there was insufficient.

I would come back and stay at this Best Western! All was perfect! The room was great! Bed was so comfortable. It was a large room with a king size bed and handicapped bathroom. The breakfast was good. Had eggs, good biscuits and sausage with gravy and a variety of other things like oatmeal, cereals, bread, toppings and great coffee. The staff was so friendly and efficient!

It was a very good deal for the price. The breakfast had hot and cold choices. Coffee and tea are available 24 hours. The room was fairly standard. HBO is included with 54 cable channels. The pool was in the center atrium and was clean and well lit at night. The hotel is right next to I-410 so there is traffic noise. Still, it is a good choice for someone needing a hotel in that area of town.

Good motel, prices reasonable, clean, nice staff. Needs vending machines for soft drinks and snacks.

Our room was in the back in a separate building (room 245) and the bathroom was gross. The bottom of the tub was black and the shower head sprayed everywhere. The tiles had mold growing in the grout. The toilet wasn’t cleaned at the bottom of the bowl so you could see poop stains. We had the room cleaned every day and nothing changed. The bed and pillows were not great but the sheets looked clean so I didn’t care. The breakfast was pretty good, we got there at the start so I can’t say if they run out. Overall I would not recommend coming here and I don’t know if the main building is better but I wouldn’t risk it.

Marisela and Mexican & African American girl were really friendly and kept the place spotless and beautiful. Gave us directions and went beyond their job. Keep up the good work!

We were on our way to Houston and stopped to rest and break up the trip. Check in was QUICK! The pool was full of kids and we were worried about the noise. However, once inside the room, we noticed we could not hear anything at all! Room was sufficiently clean and the bed was very comfortable.

Plesent staff and great continental breakfast, Will come to to stay here again, very close to the air force base and airport, continent!!

The hotel is right off of a very busy road. The people staying above us was very noisy. I called the office to make them aware, but the noise continued late into the night. The hotel ran out of washcloths. I think that was the most disappointing part of my stay. I had to wait for them to wash clean towels before I could shower and start my day. This was my first and last stay at this hotel.

Extremely helpful and friendly staff and great location!!

For the price this was a great value! Not fancy but clean and comfortable! Good breakfast!

We loved our stay. Close to Lackland AFB. ac acted up, they immediately switched us to a different room. Awesome breakfast, real friendly staff. If we needed something, they got it. Restaurants are with in walking distance. If Your in town for BMT graduation, I highly recommended this place.

The hotel was located in a central area where we were close to food, shopping, entertainment & the AFB. It was quiet & seemed to be a nice area.

The room was clean, and exactly what we needed after long drive. The area is decent. No complaints.

Excellent experience. Close to Lackland Air Force and relatively close to the parks. Clean and bug free.

Would definitely stay here agin, the price was super affordable and the staff was very knowledgeable and courteous, room was also very clean and bed was very comfortable.

I have stayed there before with no issues. This time it was a single trip for me with out family but there where no towels in the room. Then when I called the front desk they said the would send some but then called back and said they didn't have anyone to take them to me could I come get them. I did find a bug in tune bathroom that was after the towel issue. I did tell them I wasn't able to come down and get the towels the lady in the office did bring them. I just wasn't impressed with me asked to get them myself when they should have had them room ready and I did pay ahead. I recommend they check the rooms and make sure they are ready for guest before they give thier guest a key.

Great staff, good breakfast bar each morn. Cleaning staff was always courteous & helpful. One thing is that perhaps the carpeting may need a shampoo since whenever I walked barefoot & then jumped in shower, my feet left dirt in the tub. Other than that, everything was great!

6855 Nw Loop 410 San Antonio TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in West San Antonio, Best Western Ingram Park Inn is 0.8 mi (1.3 km) from Ingram Park Mall and within a 15-minute drive of other popular attractions like San Antonio SeaWorld. This 78-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Six Flags Fiesta Texas is also within a 20-minute drive.


Dining

Free hot/cold buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.


Rooms

All 78 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Ingram Park Inn, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

King 1 | Sleeps 2

Guest reviews for Best Western Ingram Park Inn

Everyone (23) Business (16) Couples (18) Family (77) Other (11) Friends (7)
1
Everyone

I don’t know if Legionnaires disease is still something that can be “caught,” but if I had stayed in the room that I had initially been given, I probably would have caught Legionnaires disease. The AC/heating unit was so disgusting That I not only took pictures to show my family and friends, I complain to the front desk staff and was given another room. There is no reason why the unit should be that filthy.

By , from San Antonio on Apr 30, 2018

Review comment responded on May 3, 2018

Sorry for the Inconvenience you had and thank you for you review which will help in improving and serve well.

2

more of a motel

Everyone

rooms were very dark, not much lighting in rooms, and the dark grey color they painted the walls didn't help. Also, not very many plug-ins for us to charge our electronics, the few they had, had the lights plugged in.

By on Apr 24, 2018

Review comment responded on May 3, 2018

Thank You for your review and as we are in to the remodeling mode. we will the new lighting fixture which will solve that problem and we hope to see you again so that we can serve you better.

4
Everyone

Could have been better, the toilet was not working right,and the lights on there was insufficient.

By on Apr 23, 2018

Review comment responded on Apr 23, 2018

Dear Guest thank you for review . I apologize that your stay was inconvenient . Thank you for your review

5

excellent stay

Everyone

I would come back and stay at this Best Western! All was perfect! The room was great! Bed was so comfortable. It was a large room with a king size bed and handicapped bathroom. The breakfast was good. Had eggs, good biscuits and sausage with gravy and a variety of other things like oatmeal, cereals, bread, toppings and great coffee. The staff was so friendly and efficient!

By , from Corpus Christi on Feb 1, 2018

Review comment responded on Feb 8, 2018

Dear VICKY, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, PATRICIA LOPEZ BW INGRAM PARK INN FRONT DESK AGENT Best Western Ingram Park Inn

4

good, clean hotel

Everyone

It was a very good deal for the price. The breakfast had hot and cold choices. Coffee and tea are available 24 hours. The room was fairly standard. HBO is included with 54 cable channels. The pool was in the center atrium and was clean and well lit at night. The hotel is right next to I-410 so there is traffic noise. Still, it is a good choice for someone needing a hotel in that area of town.

By , from East Texas on Dec 4, 2017

Review comment responded on Dec 8, 2017

Dana, thanks for making Best Western Ingram Park Inn a part of your travel plans. We are glad to know your stay with was enjoyable and that you liked the good value we offer. It was a pleasure having you here, and we hope to welcome you back soon. Cindy Gomez, Social Media Director

4

nice motel, needs vending machines for soft drinks

Everyone

Good motel, prices reasonable, clean, nice staff. Needs vending machines for soft drinks and snacks.

By on Nov 12, 2017

Review comment responded on Nov 15, 2017

Thank you for being our guest at the Best Western Ingram Park Inn. We are pleased to know you were impressed not only with our courteous associates but also with the value we offer. Your feedback is of utmost value to us as it will help us to improve. We appreciate your suggestion and hope to see you again in the future. Cindy Gomez, Social Media Director

2

close to lackland

Everyone

Our room was in the back in a separate building (room 245) and the bathroom was gross. The bottom of the tub was black and the shower head sprayed everywhere. The tiles had mold growing in the grout. The toilet wasn’t cleaned at the bottom of the bowl so you could see poop stains. We had the room cleaned every day and nothing changed. The bed and pillows were not great but the sheets looked clean so I didn’t care. The breakfast was pretty good, we got there at the start so I can’t say if they run out. Overall I would not recommend coming here and I don’t know if the main building is better but I wouldn’t risk it.

By , from Utah on Nov 5, 2017

Review comment responded on Nov 8, 2017

Thank you for providing your feedback. We apologize for the disappointments you experienced with regard to the lack of housekeeping specifically for your bathroom. We will be addressing your comments promptly with the housekeeping staff. We appreciate you letting us know so that we can make improvements for our next and future guests. Thank you for staying with us.

5

awesome experience

Everyone

Marisela and Mexican & African American girl were really friendly and kept the place spotless and beautiful. Gave us directions and went beyond their job. Keep up the good work!

By , from san antonio tx on Oct 7, 2017

Review comment responded on Oct 9, 2017

Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was such a pleasure serving you at Best Western Ingram Park Inn, and we look forward to welcoming you back soon. Daniel Herrera, Guest Services Manager

5

just 1 night

Everyone

We were on our way to Houston and stopped to rest and break up the trip. Check in was QUICK! The pool was full of kids and we were worried about the noise. However, once inside the room, we noticed we could not hear anything at all! Room was sufficiently clean and the bed was very comfortable.

By , from Texas on Jul 9, 2017

4

good trip

Everyone

Plesent staff and great continental breakfast, Will come to to stay here again, very close to the air force base and airport, continent!!

By on Apr 11, 2017