The building grounds and staff all seemed lovely. it was an odd arrangement of buildings too navigate but all was fine until we went to bed to find that the sheets under the made bed were obviously not clean. someone came up and changed the bed immediately he was kind efficient and apologetic but we were still taken aback. The next day at check out the front desk didn't seem to be aware this had happened at all.
Perfect location, nice room and bathroom. Staff was helpful and accommodating. Only issue was not having air conditioning, as my room got pretty warm (even keeping the blinds closed all day). Thank goodness there was a fan in the room, which is the only way the temperature was tolerable
Room was never cleaned properly. One day they left a dirty French press. Another day there was fireworks debris on the balcony as well as leaves. It was clearly never cleaned. The grounds were sad - dead leaves and dead and neglected plants.
The room was clean, and the bed was comfy. Hotel staff were very friendly and helpful. The property looked beautiful even though we didn’t get to enjoy it since we were only staying one night and it rained. However, I was caught off guard when checking out as I was told I owed $11 for making inebriate local phone call. I was not e pectin get to pay anything to use the phone for a local call, let alone $11.
Amazing view. Walking distance to restaurants. Really amazing view!
The junior suites are worth the booking. We had a great view if the lake and mountains and a very comfortable whirlpool tub to unwind in after days of hiking and tours. The hotel is short walk to the center of town (5-10 minutes). Great breakfast and very friendly staff.
Located in Queenstown City Centre, Copthorne Hotel and Resort Queenstown Lakefront is within a 5-minute walk of sights such as Queenstown Gardens and Queenstown Beach. This 4-star hotel has 187 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a spa tub.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
Guests can expect free WiFi and 32-inch TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, electric kettles, and safes.
Guests of Copthorne Hotel and Resort Queenstown Lakefront enjoy free WiFi in public areas, a spa tub, and conference space. Self parking is available for NZD 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a terrace, and laundry facilities.
The building grounds and staff all seemed lovely. it was an odd arrangement of buildings too navigate but all was fine until we went to bed to find that the sheets under the made bed were obviously not clean. someone came up and changed the bed immediately he was kind efficient and apologetic but we were still taken aback. The next day at check out the front desk didn't seem to be aware this had happened at all.
Perfect location, nice room and bathroom. Staff was helpful and accommodating. Only issue was not having air conditioning, as my room got pretty warm (even keeping the blinds closed all day). Thank goodness there was a fan in the room, which is the only way the temperature was tolerable
Thank you for your review . We appreciate your feedback .
Room was never cleaned properly. One day they left a dirty French press. Another day there was fireworks debris on the balcony as well as leaves. It was clearly never cleaned. The grounds were sad - dead leaves and dead and neglected plants.
Thank you for your review . We will certainly look into your feedback . Thank you .
The room was clean, and the bed was comfy. Hotel staff were very friendly and helpful. The property looked beautiful even though we didn’t get to enjoy it since we were only staying one night and it rained. However, I was caught off guard when checking out as I was told I owed $11 for making inebriate local phone call. I was not e pectin get to pay anything to use the phone for a local call, let alone $11.
Thank you for your review Kristen , we appreciate your feedback and apologise if you were not aware of having to pay for phone calls. We will check all of our room information compendiums and also see if we can make this clearer. Thank you.
Amazing view. Walking distance to restaurants. Really amazing view!
Thank you for your review.
The junior suites are worth the booking. We had a great view if the lake and mountains and a very comfortable whirlpool tub to unwind in after days of hiking and tours. The hotel is short walk to the center of town (5-10 minutes). Great breakfast and very friendly staff.
Thanks for the feedback we appreciate your comments and glad that you enjoyed your stay.
Hi KimberlyThank you for your review, sorry for the problem with your sheets and can understand your disappointment. Hopefully the quick attention of our staff member meant this did not spoil your stay.