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Copthorne Hotel and Resort Queenstown Lakefront

4.0 out of 5.0

Recent guest reviews

Great hotel within easy walking distance to city centre. Staff were friendly, rooms clean and a good size. Prices in the bar were reasonable, and the food was pleasant. The view from the bar was very impressive.

The Copthorne was well situated for our requirements. The staff were helpful and interacted well, the view from our room was excellent, all round the accommodation added to our holiday in Queenstown being as special as we had hoped.

The 20th hotel of our trip. Arrival 3/5. They kindly let us check in at 13:00. There is onsite underground secure parking at NZ$10 per night or free on the road outside if you are lucky enough to find a space. Parking is virtually impossible in Queenstown. Finding your way around the hotel is virtually impossible too. There are signs everywhere, but it still feels like a maze. I had to ask a number times to find the car park. I sorted it out eventually, but the signs are very confusing. Apartment 4/5. We paid the extra for one of their suites - 1455. It was enormous. Large lounge with a sofa, dining table and chairs, desk and another chair. S small bathroom off the lounge too. Nice balcony with elevated views over the lake. The view is spoiled somewhat by the rather tatty houses near the lakes edge. There’s a fridge and microwave and tea/coffee. It just lacks a small small kitchen area. Bedroom 5/5. Very spacious with a super king size bed. Plenty of storage and power points. Lovely lake views while sitting in bed. Bathroom 4/5. Again spacious. Full size whirlpool bath. Separate walk in shower. Plenty of work top space. Could do with his and hers sinks - plenty of space for them. The tiles looked a bit basic for a room of this size. Location 4/5. Lake views, but it’s a bit of a walk into town. Other 3/5. When we saw the name Resort, we expected a nice pool area, well there isn’t one, which is a shame. Overall 4/5. The suites are very spacious, though only moderately equipped and the bathroom is quite basic. The hotel is crying out for a swimming pool.

I was there with a tour ... and there was no view even from the pub. It was a monster of a hotel with something like 5 add ons and no map showing where you are so you can figure out where you want to be. Stayed there 3 nights on two different occasions. Far from town and lake. Room had two balconies with one looking directly onto a retaining wall; the other had a peep a boo view of the lake. The second room was on the ground floor ... with the door onto the courtyard not even locked and tiny. NOT suitable for anyone with any kind of mobility issue. It is basically a characterless conference centre. They charged me for using a 1-800 # to my travel agent to try to get me and the group I was with into another hotel. Staff was nice and helpful ... the only positive thing to say about this place. It was very noisey ... constantly being woken up by people's doors slamming shut all hours of the night as a lot of tours use this place. Absolutely soul-less. Very disappointing.

Negatives: Hallways (especially floor 3) smell horrible. Like someone drunk urinated on them and the smell never left. Right by the elevator on level 3 this was the smell I thought. Parking costs $10/day despite the higher than normal hotel price. Giant tour buses unload their passengers here. There were TWO of these when we arrived, and the crowd was more than NZ travels had prepared me for. Beds were quite comfortable. Shower hot. Good sleep in quiet room. What else could you ask for? More personable staff. Front desk lady nice enough, but not overly so. Lots of NZ BnB folks had given us detailed info on where to eat, what to see, etc. She didn't. Maybe we were spoiled by the family-type feel of the NZ BnB owners up and down the entire west coast of South Island. This felt like a big hotel, which it is, with staff not as welcoming or social.

Good views of the lake from our Lakeside room Very nice good size room. Very clean. Free Wi-Fi. Lounge bar also had good views of the lake. Staff was helpful. Hallways are a little confusing going to rooms the first day as the go up and down.

We arrived in Queenstown and took a nice tour through town to orient ourselves. The coach dropped us off at our hotel, the Copthrone Hotel and Resort. Our room had a magnificent view of the lake. It literally took our breath away and we knew right away it was going to be a wonderful 3 days. The room was clean and tidy. What it lacked in technology it made up for in quaintness. The lobby and the common areas were nicely decorated and the staff was kind and attentive. It was within walking distance of downtown. It sits on a hill so it is a bit of a jaunt back up but well worth the walk. The grounds were nice and we ate outside in the courtyard one evening. It was very pleasant. I enjoyed each day we were in Queenstown and this hotel was a great choice.

The public rooms are spacious, airy and comfortable but it is very claustrophobic when you get to the corridors and bedrooms. I needed an accessible bathroom and these rooms do not have safes, views or accessible electrical sockets. We didn't realise that there was a door onto the garden that had been left unlocked which meant that we left the room unsecured when we went out to dinner. The hotel guide shows it is .9 of a kilometre to the lakefront but this is up a very steep hill and through a botanical park that is dark and full of shrubbery and where people are drinking alcohol during the evening. It did not feel a safe walk home. Breakfast was chaotic with many tour groups using the breakfast room at the same time, too few staff on duty with tables left uncleared and breakfast items not available - they ran out of bacon and bread and these were not restocked during the thirty minutes we were there despite requesting them.

Our stay here was very comfortable. The lounge bar and Restaurant had a great outlook across the lake and the food was excellent. Breakfast was very memorable as the selection was vast.. Only a short walk to the city centre and other major attractions. I would stay here again.

Stayed here for 3 nights on our Ramblers tour of New Zealand. The hotel is large and is in a convenient location being about a 5 to 10 minute walk from the town centre. Our room was clean and comfortable and looked onto the garden area. The hotel is popular with groups and it can get busy at breakfast, groups are seated at long tables which are given letters. We had one group evening meal here which was very good. Enjoyed our stay here especially given the location

27 Frankton Road Queenstown

Hotel highlights

  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Concierge services
  • Laundry facilities

Located within a 5-minute walk of Church of St Peters, Copthorne Hotel and Resort Queenstown Lakefront is within a 15-minute stroll of Queenstown Ice Arena. This 240-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a spa tub. It's on a lake and also a short walk from Queenstown Mall and Williams Cottage.


This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Copthorne Hotel and Resort Queenstown Lakefront's 240 rooms provide refrigerators, free weekday newspapers, and safes. 32-inch TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

At Copthorne Hotel and Resort Queenstown Lakefront, guests have access to a spa tub, WiFi in public areas, and a computer station. Self parking is available for NZD 10.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 867 reviews