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Copthorne Hotel and Resort Queenstown Lakefront

4.0 out of 5.0

Recent guest reviews

Some hotels have AC and some don't. This one didn't but it wa badly needed with temperatures over 30 degrees. A small desk fan simply does not do the job. The room and bathroom were a good size. The restaurant was very small, only 5 tables inside and about the same on the balcony. As it was raining no one wanted to go into town and everyone wanted to eat in the hotel. I would highly recommend that even on a good day you should book a table as they expect everyone to eat in town. Short walk to the town, no problem unless it's raining. What I most remember is the heat and lack of AC.

After reading other reviews, I seriously suggest that it's about time this hotel instal air-con. I was hot and I had sleepless nights. The bed was comfortable, location is awesome, You got class, staff are good, polite, efficient but the heat was unbearable. Other than that I try not to say anymore. Please consider air-con, it'll make a lot of difference for your guests.

We enjoyed our two night stay at this hotel. It is split into three buildings so there was plenty of exercise needed to get to our room eventually! Once there the room was comfortable and clean and we slept well on a really nice bed. The hotel is located a ten minute walk to the centre and just a couple of minutes to the lake. Tip: Take your camera to the bar area terrace as you can get some amazing pictures from there. The food at the hotel was very good with plenty of choice on offer. If we return to Queenstown this would be a natural choice to stay against n.

Yes, I know people have been complaining about no aircon, and I should have done my Tripadvisor homework, but really hot and uncomfortable during our January stay. Little fan didn't help much. After complaining we moved to a ground floor room with a sliding door, which we could leave open when we were in. Reception staff OK. Bell boy, who moved us, really frendly and sympathetic about the heat. Needed a GPS to find our new room.

We stayed in summer and the hotel is built for a cold climate as there is no cooling cycle with the air conditioning for the rooms. Manage management did provide a desk fan that helped, but the main windows only opened slightly so no breeze. Maybe they need to consider climate change.

This hotel was clean, comfortable and close to town, with helpful, professional staff. Yes I know a lot of people complain that A/C is missing, but it is the same in many parts of South Island. There was a heatwave for a month before we arrived, and we lamented the fan whirring uselessly on the desk, but next day Cyclone Fehi came along. Then we got soaked and were happy the room cooled down. When I compare the “no A/C” to our time Zurich during summer, Queenstown was really not too bad. The four stars is because most readers of this review will likely be from USA or Europe, and prefer A/C, even if it is not critical in the choices available for resort-style accommodation. In our journey around NZ this was definitely leading the field in standard for our tour. The resort has a hot tub free for patrons, which we booked & enjoyed on a day that had heavy rain all day long . Excellent buffet breakfast. Please do not confuse this Resort with the other Copthorne hotel (a local cab driver asked us “which Copthorne”). Why won’t one change their name? Pretty confusing.

Stayed for 3 days here and was given a room a lil far from the main lobby, with 2 queen beds and was just minutes from the lake. We had a patio (instead of a balcony) as we were on the ground floor, this gave us lots of room to exercise in the mornings and enjoying the fabulous views of Wakatipu and mountains beyond. There's a side door near our room that was accessible with our key card - this door led us to the lake which was amazing for walks in the morning and evening. Since it's summer, it can get quite stuffy in the room on some days but for us, only 1 day was hot enough for us to wish there was air-conditioning instead of the small table fan provided. The other days were breezy and cooling. Breakfast was the same every morning we were there, and coffee was not great. However, staff were friendly and we thoroughly enjoyed their assistance in contacting our day-tour companies and providing us info on the attractions nearby.

I stayed here in October 2015 but I only just made a TripAdvisor account so I thought I'd review it now but my stay was wonderful! We were a family of 5 and the apartment complex was quite spacious and the view from our room was spectacular! Would definitely book this hotel again.

This hotel is clean and has car parking but doesn't offer much more... No swimming pool and no aircon in January! We were so hot at night! Windows don't open either.. Wouldn't recommend it at $250 per room per night!

No air conditioner. Just providing a small table fan despite it is 30 Degree Celcius. Called the staff four times just to urge them to give me one more fan. Started by asking politely but then they refused. Not until I get really mad and called again do they agree to give me one more fan. Terrible staff attitude. We are a group of four. When we were having breakfast at the restaurant, one of the staff just took our table away while we went to the washroom despite my grandma is still sitting here. When we came back our table is taken by a couple. We asked the staff how come that AND he just said he will give us another table AND he refused to apologise at all. I took a picture of the name tag of that staff in irder to complain about his poor attitude and he said it is his privacy and he is going to call the police. It is Ridiculous.

27 Frankton Road Queenstown

Hotel highlights

  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Concierge services
  • Laundry facilities

Located in Queenstown City Centre, Copthorne Hotel and Resort Queenstown Lakefront is within a 5-minute walk of sights such as Church of St Peters and Arrow River. This 240-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a spa tub. It's on a lake and also a short walk from Queenstown Ice Arena and Queenstown Mall.


This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Copthorne Hotel and Resort Queenstown Lakefront's 240 rooms provide refrigerators, free weekday newspapers, and safes. 32-inch TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

At Copthorne Hotel and Resort Queenstown Lakefront, guests have access to a spa tub, WiFi in public areas, and a computer station. Self parking is available for NZD 10.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.

Room options

Junior Suite

King 1 | Sleeps 3

Superior Twin Room, Lake View

Full 2 | Sleeps 3

Superior Twin Room Breakfast Included

Full 2 | Sleeps 2

Superior Lakeview Twin Breakfast

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 842 reviews