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Copthorne Hotel and Resort Queenstown Lakefront

4.0 out of 5.0

Recent guest reviews

We arrived at hotel with our coach tour, picked up our key and tried to find our room which was not easy due to the geography of the hotel layout, luckily we found assistance along the way. Our room was as it turned out on the ground floor (which was level 5) looking onto a side street, not the best of views. Room was adequate and clean (shower curtains always a turn off), gardens are nicely laid out, security gates if entering hotel from back street always comforting. Found cleaning staff very nice and helpful. Once you get used to the hotels layout and knowing where you room actually is all is good. Breakfast was busy due to other coach mobs in a relatively small dining room.

The check in and check out was the worst I have experienced in years. I checked in with a trainee and this person signed me in under another person's name and in the same room and bed as a colleage! then when questioned a supervisor then said we were not booked in at all even after checking the computer, then after showing my confirmation paperwork was then able to find their paperwork for both rooms which seemed to be the same spot as other bookings?! Then at breakfast we had guests that wanted to pay separately but we're not able to as the till was not working so I had to put all of these costs on my room. At check out the staff member would not charge the company credit card that was given by my company when the booking was made and insisted that I put the full costs of the stay for both colleagues on my private credit card. Just all round poor service at the front counter. Regarding the rooms they are nice and clean and have everything you would expect. It is clear though that the maintanence man is on strike as the age of the place is showing. The best thing about this hotel was location and the views. O yes I forgot the breakfast both mornings was cold (bacon,eggs etc all cold).

We had a really nice stay here, lovely hotel and very pleasant staff. Hotel well situated for central Queenstown, without being in the middle. Very convenient for all attractions, plus an easy walk to Athol Street where the buses leave for Milford Sound. Very nice rooms with views of the lake.

We were a group of 30 arriving late afternoon. Nice welcome but was also advised if we want free Wi-Fi we had to fill out a form join the Copthorne Club-ugh! Our very tight ground floor room in Block 1 had a restricted view of a side street and parked cars. The room did not have a window that could be opened for fresh air. The bathroom was a 1 person only with tight access to bath/shower. The buffet breakfast selection was pretty ordinary as well.

I can NOT ask you hard enough to avoid this Hotel it is the only way they will learn its about the Guest!!!. Most of the rooms have stain ridden shower curtains' over a bath tub and that is so unsuitable for older people and is not hygienic at all. Very dark dingy stair wells not well lit by any means plus to many stairs between floors. Today is all about our devices' well their was not one USB port to be found in the room at all, this was just a joke. USB power points cost $35.00 not hard to do one in each room. The Breakfast room was dark dingy and the food was of canteen appearance slapped into trays by a cook !!! not a Chef well I hope not a chef.!! it was of the worst un-inviting standard. The furnishings in the foyer was from 2000 grunge magazine" and its so worn and so stained and again no service points USB to charge your devices. The Hotel is a Rabbit warren with no care to detail at all and the staff are confined by how the poor the owners wish to treat you - but still take your money. The staff try their best to help so I'd say they are more on the ball than the owners. They ask Large $$$$$$ for sub-standard product. It is not a Nice place its a hostel to flop in and that is at its best. Queenstown has far better quality for your hard earned money please consider looking before you book this Hotel. When you go on a holiday it costs you a lot of money and by staying here you are wasting money on your own comfort. The staff are super helpful in such a bad situation you can see the agony in their eyes when you try to complain. Give it a miss !!!!!!! you will be very un -happy I assure you.

We both exclaimed "Wow" when we saw the lake view from our room. The room was comfortable and spotless. The breakfast was excellent. There was a shuttle bus into the town centre but a better option was to walk along the lakeside past the botanic garden.

Had a lovely time! The view from the room’s stunning! The place is very quiet and clean. The staff are very friendly and always supportive. The room rates are affordable and reasonable. Location is perfect, very close to CBD and shops.

No temperature control makes for uncomfortable stay. A small portable fan did little to cool the room with open windows the only option. The drapes covering the window made this fruitless. I have never come across a large chain hotel with no temperature control.

Asked for in-room slipper and the reception say they don't have. However I doubt their words and after I checked into my room, I call the housekeeping and was then given the slippers. the variety of food for breakfast was pathetic. It was basically all western style. U can't even find plain porridge there. Seriously would not recommend this hotel to anyone

Good views over area, Reception welcoming and efficient , staff helpful and able. Layout a bit confusing and rambling but OK. Room pleasant and functionable. Bar staff quick , effective and cheery and willing to chat, Pleasant walk downhill to the town 5/10mins taxi back if you need to cheaply,

27 Frankton Road Queenstown

Hotel highlights

  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Concierge services
  • Laundry facilities

Located in Queenstown City Centre, Copthorne Hotel and Resort Queenstown Lakefront is within a 5-minute walk of sights such as Church of St Peters and Arrow River. This 240-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a spa tub. It's on a lake and also a short walk from Queenstown Ice Arena and Queenstown Mall.


This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Copthorne Hotel and Resort Queenstown Lakefront's 240 rooms provide refrigerators, free weekday newspapers, and safes. 32-inch TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

At Copthorne Hotel and Resort Queenstown Lakefront, guests have access to a spa tub, WiFi in public areas, and a computer station. Self parking is available for NZD 10.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.

Room options

Junior Suite

King 1 | Sleeps 3

Superior Twin Room

Full 2 | Sleeps 3

Superior Twin Room Breakfast Included

Full 2 | Sleeps 2

Superior Lakeview Twin Breakfast

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 811 reviews