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Bávaro Princess All Suites Resort Spa & Casino All Inclusive

4.0 out of 5.0

Recent guest reviews

Staff makes the resort. Very outdated in desperate need of remodeling for rooms and overall paint on exterior. Lounge and platinum beach lounge furniture old and raggedy. Food was ok. Not worth the money they charge for Platinum suites

The beach was great. We paid extra for the upgrade so we could make reservations at the restaurants. The third night there I found a fly cooked into my food. They tried to get me to sign a nondisclosure in return for a lobster dinner but I declined. The service at the restaurants are also horrible. My husband had to wait for twenty minutes for white wine. There are also people trying to sell you things the entire time you are trying to relax.

This resort exceeded all of my expectations, as well as those of my companion. I'd been to one all-inclusive resort in the past (not in DR) and this experience was in a whole different league. No selling for timeshares, or anything. Everything was well appointed - the lobby and lounge areas, the rooms, the grounds, the restaurants. The staff were friendly and helpful. At dinner you could go to the buffet off the lobby, or choose one of several restaurants which were more akin to four star dining in the US - beautifully decorated, white tablecloths, menu ordering, exceptional food presentation. Some people might be annoyed that there is only WiFi in the lobby and if you can get on the speeds are very slow (<0.2 Mbps), but I'm on vacation and the internet is the last thing on my mind. It got to the point where we joked about hoping to find something to be angry about. But, we left with no complaints. Not only would I visit again, I've been telling everyone what a fantastic vacation we had.

Food was OK could be better. We wait so much always for drinks at buffet restaurant. Beach a lots of seaweed. is cool for rest..and relax...

I stayed for 5 days and really enjoyed myself. The beach was very nice but every once in while someone comes around trying to sell you something. I had a bungalow room that was perfectly situated. Only a 5 minute walk to the beach, pool and all the restaurants. I found a short-cut to the main lobby by cutting through the Eco-walk bridge that was awesome to walk through especially at night when it was completely dark with only a few dim lights on the bridge. It was literally like a 7 minute walk from my room to the lobby. I don't think anyone knew about the Eco-walk short-cut because I never saw anyone else which was also awesome. The casino was ok. It was very well light with a disco in the back. All the restaurants had great service and the food was pretty good. The main lobby is very big and is the happening place at night with show performances and is the only place to get free WIFI.

We were a group of 4 women, arrived on 7/21/17 and stayed for 5nts. Check-in process was fine. The rooms need a fresh coat of paint and the towels need replacing altogether. The towels were very thin and worn out. The hotel grounds were lovely with peacocks, turtles, parrots, ducks, swans and fish pond. As for the food, the buffet is the way to go. The seafood restaurant, "Pescador" was less than desirable. The presentation of the food was nice but the food was terrible. The steak restaurant, "Gaucho" was pretty good. All of the restaurant staff were super friendly and accommodating. The restaurant staff, especially at the buffet with a special shout out to "Amarelis"were awesome. Customer Service/Client Services needs a vast improvement. You are advised to dial ext.3000 for Client Service but every time we called it went to an automated recording. I had to dial every other extension given to get someone on the line and the phone would ring for a long time before it was answered. I called to ask for a bath towel because maid did not leave one when she cleaned the room. I had to wait an hour for a towel to be delivered. I experienced attitude from the man who answered the phone. I told him I've been calling and nobody answers the phone and don't have a towel to shower. He replied, that's not true because I just answered your call now. Incredible! The AC unit went bad and we didn't have AC in the room for a day and 1/2.

We were 13 and 11 got sick from the food. The rooms are nice but they have to do a better job with the bed sheets. All of them had blood on them. We asked them to be changed twice and the new ones would also come with blood... I go every year and to be honest I won't be returning.

The most digusting and poor quality of food at each of the restaurants, truly should be ashamed of themselves. The pool looks ancient and the grounds themselves are poorly mantained. Just black dirt around most of bushes and plants, truly ugly and cheap looking. Grass half dead and unruly around edges. Pics of this place are deceptive. From the lobby to the pool to the beach they try to sell tours. Atm didnt work the entire stay but they conveniently had a money exchange that charged 25%. Pathetic third world scam. Save your money and go to a better resort and destination.

The hotel needs some improvements. Very nice location.

Great staff! Enjoyed myself and would return for another stay!

Nice place I'm visiting with my family sometime next year

Beach is nice,. Food ok. Too much noise. Too many insects bites in room. Also rooms smelled strongly. Flys over food at buffet . The food didn't taste good, not going back for sure

It was either raining hard a week before we got there or a water line burst, because parts of this large resort was flooded out with about a foot of water. The resort had a bunch of shuttles driving people around from back of resort where the lobby is to the front where the beach is. It was quite annoying honestly. We had the platinum pass which made it nice, as they house you up front by the beach. They also have a platinum lounge with a cafe. The beach was very nice and the water as well. Food at the buffet was not too bad, but they have lots of restaurants on site which serve very good dinners. They have a play area for kids which is a good look for those families with kids. Overall i liked this place, but didn't love it.

Nice Hotel, but some rooms, especially on the ground level, get a lot of outside noise from the staff and from the transportation to and from the lobby. Also, when it rains, like it did when we were there, you have no way of getting to breakfast, because all of the paths are flooded with thigh deep, stinking of raw sewage, water. Also, when in the lobby during the day and everywhere on the property, you constantly being hounded by people selling timeshares etc. Really Bad !!! The beach is beautiful and clean and again, all day long your are being pestered by people selling all kinds of crap nobody needs. All in all it is a nice place, but there are a lot of nuisance issues.

This resort was ok- since I've visit six different resorts I feel the service and the hospitality has declined in DR. I was sick from the food and I don't plan to visit DR no time soon. If you want a decent trip at a reasonable price you should visit. The drinks are full of sugar so I drank champagne. Me and guest chuckled about getting diabetes because you would need to drink excessively to feel relaxed! Everyone should experience an all inclusive resort it's nice but you can get ill and the staff can be annoying with that time share crap! Other resorts I've visited spoke Spanish and English during the entertainment - this resort spoke Spanish which I found to be bias. American, Canadians and Germans were there and they catered to Spanish speaking guest.

The amazing staff give exceptional customer service! The rooms could use some updating but are very clean! Nice lay out. Most negative is the beds. Not very comfortable but that's part of the updating. Definitely do the platinum! Worth the upgrade if you do it when you book. Not when you get there. The beach is amazing too. My third stay at a Princess Resort and I'd go back in a heartbeat!

First time leaving our country and booking an All Inclusive. Awesome experience!! Everything was great, the staff, food, the beach, the pool, the tours!!! Great service!! Will definitely return!!!

Todo espectacular lo unico que recomiendo al personal de limpieza de habitaciones estar un poco mas al pendiente al igual que a la instalaciòn del Teppanyaki,por todo lo demas es sencillamente espectacular

Our stay was off to a rough start when I walked into the room and realized it hadn't been properly cleaned. I called the front desk asking them to change the room, they offered to have someone clean it. I refused to stand around waiting for the room to be cleaned - the bellman came with our luggage at that moment and he saved the day. I explained the problem, he ran down the road a bit, located a room that was in far better condition, called it into his supervisor, and moved us to the new room. After this, I was prepared to have an unhappy stay, however, things improved quickly from there. The property is exactly as photographed. The staff here are friendly, energetic, willing. If you so chose, you can be entertained all day or you can just relax. You can join the daily activities or you can relax on the beach or by the pool. The food was ok, however, I really only ate in the main dining area. (Too lazy to make reservations in any of the other restaurants) I liked that they had different stations in the dining room - so you didn't have to feel obligated to eat from the buffet.

Room options

Honeymoon Suite, 1 King Bed (Spa)

King 1 | Sleeps 2

Suite, 1 King Bed (Platinum)

King 1 | Sleeps 4

Superior Super Saver

King 1 | Twin 2 | Sleeps 4

Guest reviews for Bávaro Princess All Suites Resort Spa & Casino All Inclusive

Everyone (25) Couples (45) Family (21) Other (9) Friends (7)
2

outdated princess

Everyone

Staff makes the resort. Very outdated in desperate need of remodeling for rooms and overall paint on exterior. Lounge and platinum beach lounge furniture old and raggedy. Food was ok. Not worth the money they charge for Platinum suites

By on Sep 17, 2017

Review comment responded on Sep 19, 2017

Dear Guest. Thank you for sharing a review of your holidays at our hotel. We appreciate you for having chosen our hotel as your holiday destination. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

2

fly in my food

Couples

The beach was great. We paid extra for the upgrade so we could make reservations at the restaurants. The third night there I found a fly cooked into my food. They tried to get me to sign a nondisclosure in return for a lobster dinner but I declined. The service at the restaurants are also horrible. My husband had to wait for twenty minutes for white wine. There are also people trying to sell you things the entire time you are trying to relax.

By on Aug 31, 2017

Review comment responded on Sep 2, 2017

Dear Guest. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

5

just awesome

Everyone

This resort exceeded all of my expectations, as well as those of my companion. I'd been to one all-inclusive resort in the past (not in DR) and this experience was in a whole different league. No selling for timeshares, or anything. Everything was well appointed - the lobby and lounge areas, the rooms, the grounds, the restaurants. The staff were friendly and helpful. At dinner you could go to the buffet off the lobby, or choose one of several restaurants which were more akin to four star dining in the US - beautifully decorated, white tablecloths, menu ordering, exceptional food presentation. Some people might be annoyed that there is only WiFi in the lobby and if you can get on the speeds are very slow (<0.2 Mbps), but I'm on vacation and the internet is the last thing on my mind. It got to the point where we joked about hoping to find something to be angry about. But, we left with no complaints. Not only would I visit again, I've been telling everyone what a fantastic vacation we had.

By , from Monterey, CA on Aug 24, 2017

Review comment responded on Aug 28, 2017

Dear Miles. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

4

good hotel

Everyone

Food was OK could be better. We wait so much always for drinks at buffet restaurant. Beach a lots of seaweed. is cool for rest..and relax...

By , from Puerto Rico on Aug 21, 2017

Review comment responded on Aug 25, 2017

Dear Cruz. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

5

good place to relax disconnect.

Everyone

I stayed for 5 days and really enjoyed myself. The beach was very nice but every once in while someone comes around trying to sell you something. I had a bungalow room that was perfectly situated. Only a 5 minute walk to the beach, pool and all the restaurants. I found a short-cut to the main lobby by cutting through the Eco-walk bridge that was awesome to walk through especially at night when it was completely dark with only a few dim lights on the bridge. It was literally like a 7 minute walk from my room to the lobby. I don't think anyone knew about the Eco-walk short-cut because I never saw anyone else which was also awesome. The casino was ok. It was very well light with a disco in the back. All the restaurants had great service and the food was pretty good. The main lobby is very big and is the happening place at night with show performances and is the only place to get free WIFI.

By , from Queens, NYC on Jul 29, 2017

Review comment responded on Jul 31, 2017

Dear Dennis. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

3

large hotel with trolleys

Everyone

We were a group of 4 women, arrived on 7/21/17 and stayed for 5nts. Check-in process was fine. The rooms need a fresh coat of paint and the towels need replacing altogether. The towels were very thin and worn out. The hotel grounds were lovely with peacocks, turtles, parrots, ducks, swans and fish pond. As for the food, the buffet is the way to go. The seafood restaurant, "Pescador" was less than desirable. The presentation of the food was nice but the food was terrible. The steak restaurant, "Gaucho" was pretty good. All of the restaurant staff were super friendly and accommodating. The restaurant staff, especially at the buffet with a special shout out to "Amarelis"were awesome. Customer Service/Client Services needs a vast improvement. You are advised to dial ext.3000 for Client Service but every time we called it went to an automated recording. I had to dial every other extension given to get someone on the line and the phone would ring for a long time before it was answered. I called to ask for a bath towel because maid did not leave one when she cleaned the room. I had to wait an hour for a towel to be delivered. I experienced attitude from the man who answered the phone. I told him I've been calling and nobody answers the phone and don't have a towel to shower. He replied, that's not true because I just answered your call now. Incredible! The AC unit went bad and we didn't have AC in the room for a day and 1/2.

By on Jul 27, 2017

Review comment responded on Jul 31, 2017

Dear Diana. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

2

needs better management

Everyone

We were 13 and 11 got sick from the food. The rooms are nice but they have to do a better job with the bed sheets. All of them had blood on them. We asked them to be changed twice and the new ones would also come with blood... I go every year and to be honest I won't be returning.

By , from Miami on Jul 24, 2017

Review comment responded on Jul 26, 2017

Dear Duke. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

2

poor quality food/needs renovation.

Everyone

The most digusting and poor quality of food at each of the restaurants, truly should be ashamed of themselves. The pool looks ancient and the grounds themselves are poorly mantained. Just black dirt around most of bushes and plants, truly ugly and cheap looking. Grass half dead and unruly around edges. Pics of this place are deceptive. From the lobby to the pool to the beach they try to sell tours. Atm didnt work the entire stay but they conveniently had a money exchange that charged 25%. Pathetic third world scam. Save your money and go to a better resort and destination.

By on Jul 11, 2017

Review comment responded on Jul 13, 2017

Dear Guest. Thank you for sharing a review of your holidays at our resort. We appreciate you for having chosen our hotel as your holiday destination. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

4

nice location.

Everyone

The hotel needs some improvements. Very nice location.

By , from FL on Jun 6, 2017

Review comment responded on Jun 11, 2017

Dear Jac. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination. On the other hand we would like to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

4

nice!

Everyone

Great staff! Enjoyed myself and would return for another stay!

By , from Columbus, Ohio on Jun 1, 2017

Review comment responded on Jun 4, 2017

Dear Mari. Thank you for sharing a review of your holidays at Bavaro Princess. We appreciate you for having chosen our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. We hope to be your host on your next trip to the Caribbean. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.