The location was absolutely perfect, with an unbothered view of Crystal Beach and a lush, green backyard for the pup to play in. The house was spacious and beautiful and we loved that there was a fenced in yard. We have 2 year old triplets and a dog- so that was crucial to us being able to relax. The beds were comfortable and clean, but there was a musty smell in the upstairs master. Additionally, the house came with a hefty cleaning fee, but required us to run the dishes etc. before we left. We would have done that anyway, but to be required is silly with that cleaning fee. My wife wasn't too thrilled about that, but I figured even though they required a lot on checkout, there was probably several pounds of sand that all of our feet treked in that needed to be removed.
The management company is good about providing all the info you need on their documents they send you, however there are so many rules and regulations that I was left with questions, unable to find the answers I needed, because they were drowned in rules about prom which had nothing to do with us or our visit. When I reached out to get answers, one of the ladies was really nice and just answered me, but another lady answered and then "politely" pointed out that this information was sent to me in a specific section of the paperwork. Obviously I hadn't found it due to the sheer volume of information that was sent to me, about half of which was helpful. I just think that the rental fee could cover answering some questions if I can't see the answers in the paperwork without them getting salty.
We arrived 2 hours early so that we could get as much beach time as possible, even though I learned that an early checkin would not be permissable due to Covid cleaning and their attention to detail. I needed to pee but was afraid to go inside because they told me I couldn't go in early due to the extra cleaning that needed to be done. No one was there for those 2 hours and I was too scared to go inside and pee because in the paperwork it shows how much they fine you for a million ridiculous things. I was afraid if I went in early I might get charged an extra night, which is crazy considering how much we paid for the house. I believe this is an issue with the rental company. It may not be an issue for everyone but I found it frustrating.
I gave the house a 4/5 because we had an amazing time in a beautiful house on a beach, we just weren't sure the price tag fits the house.