2/10 Terrible
Laura G.
19 mar. 2026
Le gustó: Limpieza
We will NOT be returning to any rental managed by Colonial Properties, especially not Thunder Bear Hideaway.When we arrived, we quickly realized the driveway was way too steep for our truck, let alone the trailer we brought with us. We called the number just before 8:00 PM, and they told us they didn’t have another property available. They asked if we could stay and offered a partial refund for the inconvenience. We agreed and said we would call back in the morning when the owner was in to approve it.The next day, we called back and were told they had no record of our previous call, even though we used the same number. They refused to do anything to help. Then they claimed trailers are not allowed at the property, but that is not stated anywhere in the listing.On top of the poor customer service and lack of communication, the property itself was disappointing. It is much smaller than it looks in the pictures. The “master bedroom” barely has space to walk around the bed, and there is no room for luggage or a child’s sleeping setup. The second bed is not in a private room at all. It is out in the open on the lower level near the pool table and hot tub exit, so there is no privacy.Overall, this was a frustrating experience and very misleading. I would definitely think twice before booking.
Laura G.
Se hospedó 5 noches en marzo de 2026