The shuttle to and from the airport went perfectly. The room was nice. I was originally assigned a ground floor room, but when I texted the hotel concierge, they moved me to the fourth floor, which was nice. My digital room key didn’t always work, so I asked for a plastic key as backup. The rooms were clean and I felt safe. It’s an airport hotel, so no restaurants or shops within walking distance. I enjoyed my stay.
Staff very helpful
Very, very concrete building. Going to room felt like going to Cell Block D at a prison.
Satisfactory property overall. Elevator wasn’t working and had to walk across property to another.
Nice staff
The blonde deaf lady is nice
Easy friendly check in. Room was nice.
The property was clean, restaurant service was impeccable, food was delicious and all of the staff members were customer friendly, professional and displayed a desire to please us.
No major issues, just OK. We needed a place to stay for one night before a flight. The hotel seems pretty old but had some refinishing done. My family stayed at a Home2Suites nearby and it seemed newer, nicer and cheaper.
The restaurant was good but it didn't feel a resort as the photos made it look.
We will not be back. The hotel is nice when you walk in. The room was decent, but our room was never fully stocked from the moment we step in.We checked in on a Friday evening 3/23. To get to our room there is a view of the pool and hot tub. There was a group in the hot tub blasting music, smoking and drinking while in the hot tub. Gross. This went on for hours. We were only stocked with a half a roll of toilet paper. We called to get another roll and it took two hours and another call to get one. We asked for another pillow, they came with towels instead and said they would be back with a pillow. Never came back. There was no garbage bags in the room, no liners even in the cans from the beginning. The tissue box was never filled from the get go. We Got tired for calling because are room was never stocked in the first place! The bed was like sleeping on concrete. The view of the pool from our room showed how dirty it was. The deep end of the pool floor was brown. The hoarding part of the hot tub went on through the weekend. After seeing the pool we weren’t interested any way. We were there for spring training. As much as you pay to stay, this was very disappointing. We will definitely steer clear of this place next time.
It was excellent to stay at your property.
Location was good for airport and some food.
This is our GO TO place while Phoenix, very convenient, clean, great service, easy check in/out. Will continue to stay here.
Located in Camelback East, DoubleTree Suites by Hilton Phoenix is 3 mi (4.8 km) from Desert Botanical Garden and within a 5-minute drive of Tempe Town Lake. This hotel has 242 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect free WiFi and LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sitting areas, refrigerators, and microwaves are also standard. Change of towels is available on request.
At DoubleTree Suites by Hilton Phoenix, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
The shuttle to and from the airport went perfectly. The room was nice. I was originally assigned a ground floor room, but when I texted the hotel concierge, they moved me to the fourth floor, which was nice. My digital room key didn’t always work, so I asked for a plastic key as backup. The rooms were clean and I felt safe. It’s an airport hotel, so no restaurants or shops within walking distance. I enjoyed my stay.
Staff very helpful
Thank you for your feedback. I'm glad to hear that you had a wonderful experience with our hotel. If you could recall any specific staff members, I will be sure to pass your praise along to them.
Very, very concrete building. Going to room felt like going to Cell Block D at a prison.
Thank you for your feedback. Incidentally, many people have complimented us on our unique outdoor atrium layout.
Satisfactory property overall. Elevator wasn’t working and had to walk across property to another.
Thank you for leaving your feedback. We apologize that our elevators were not working properly during your stay. We understand that can be an inconvenience for our guests and we tried to get those up and running as quickly as possible.
Nice staff
Thank you for your feedback. So glad the team here took care of you. Please come see us again.
The blonde deaf lady is nice
Thank you for your kind words about our associate, Jennifer. We will be sure to share these with her.
Thank you for taking the time to review us!
Easy friendly check in. Room was nice.
So glad you enjoyed your visit with us.
The property was clean, restaurant service was impeccable, food was delicious and all of the staff members were customer friendly, professional and displayed a desire to please us.
Thank you for taking the time to share your experience. We hope to see you again in the near future.
Thank you for taking the time to share your experience. We hope to see you again in the near future.
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.