Nice staff
The blonde deaf lady is nice
Easy friendly check in. Room was nice.
The property was clean, restaurant service was impeccable, food was delicious and all of the staff members were customer friendly, professional and displayed a desire to please us.
No major issues, just OK. We needed a place to stay for one night before a flight. The hotel seems pretty old but had some refinishing done. My family stayed at a Home2Suites nearby and it seemed newer, nicer and cheaper.
The restaurant was good but it didn't feel a resort as the photos made it look.
We will not be back. The hotel is nice when you walk in. The room was decent, but our room was never fully stocked from the moment we step in.We checked in on a Friday evening 3/23. To get to our room there is a view of the pool and hot tub. There was a group in the hot tub blasting music, smoking and drinking while in the hot tub. Gross. This went on for hours. We were only stocked with a half a roll of toilet paper. We called to get another roll and it took two hours and another call to get one. We asked for another pillow, they came with towels instead and said they would be back with a pillow. Never came back. There was no garbage bags in the room, no liners even in the cans from the beginning. The tissue box was never filled from the get go. We Got tired for calling because are room was never stocked in the first place! The bed was like sleeping on concrete. The view of the pool from our room showed how dirty it was. The deep end of the pool floor was brown. The hoarding part of the hot tub went on through the weekend. After seeing the pool we weren’t interested any way. We were there for spring training. As much as you pay to stay, this was very disappointing. We will definitely steer clear of this place next time.
It was excellent to stay at your property.
Location was good for airport and some food.
This is our GO TO place while Phoenix, very convenient, clean, great service, easy check in/out. Will continue to stay here.
I really enjoyed staying at this hotel. The room was clean & comfortable & the facility was very nice. The staff were by far the most friendly & helpful people I have ever met.
Unclean, and outdated. Kids disappointed no cookies available :-)
Rooms where clean they security at night
Located in Camelback East, DoubleTree Suites by Hilton Phoenix is 3 mi (4.8 km) from Desert Botanical Garden and within a 5-minute drive of Tempe Town Lake. This 4-star hotel has 242 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
65-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sitting areas, refrigerators, and microwaves are also standard. Change of towels is available on request.
At DoubleTree Suites by Hilton Phoenix, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Nice staff
The blonde deaf lady is nice
Thank you for your kind words about our associate, Jennifer. We will be sure to share these with her.
Thank you for taking the time to review us!
Easy friendly check in. Room was nice.
So glad you enjoyed your visit with us.
The property was clean, restaurant service was impeccable, food was delicious and all of the staff members were customer friendly, professional and displayed a desire to please us.
Thank you for taking the time to share your experience. We hope to see you again in the near future.
Thank you for taking the time to share your experience. We hope to see you again in the near future.
Thanks for staying with us, we appreciate the business.
No major issues, just OK. We needed a place to stay for one night before a flight. The hotel seems pretty old but had some refinishing done. My family stayed at a Home2Suites nearby and it seemed newer, nicer and cheaper.
Thank you for taking the time to review our property
The restaurant was good but it didn't feel a resort as the photos made it look.
Thank you for sharing your experience. We look forward to seeing you in the near future.
Thank you for sharing your experience! We look forward to see you in the near future!
Thank you for your feedback. So glad the team here took care of you. Please come see us again.