Upon an 8:00 p.m. arrival, we were unable to enter the building without a key. No one was at the front desk to let us in. We waited a few minutes until the front desk person returned from the back room. Once we entered, we were greeted by a friendly front desk person. She checked us in and gave us our room key. We were placed on the 1st floor, right next to the front desk and ice machine. I asked to be moved to a different room but was told they were sold out without any other rooms available. We went to our room and were unable to open the door. The room keys did not work. Returned to to front desk, she re-keyed the keys and I tried again. Once again, the keys did not work. The front desk person seemed annoyed and I asked her to open the door for me. She came out and tried to open the door with the key and to no avail, was unable to access the room. She walked away with the keys and we stood in the hallway for 5 minutes before she returned. She came back with new keys, which worked. I felt the hotel room wasn't as clean as it should have been. The carpet looked as though it had not been vacuumed, the room had a funky smell, and the light outside the window was broken, so it flickered off and on all night long. On our 2nd day, the bathroom sink became clogged from who knows what, and the water remained in the sink and took about 30 minutes to drain. On the plus side, the hotel did offer a continental type breakfast. The food offered was individually wrapped.
They didn't clean our room, the shower kept leaking. Some staff are very friendly but others are so unfriendly.
Second time staying and it was terrific. Will be back again in October.
Nothing special small parking no restaurant close
Awesome customer service and good location. Rooms were roomy and cozy. Having direct tv for cable provider was definitely a plus.
Great king bed room set up. Comfortable bed and pillows!! AC worked well but a bit noisy.
consistent with best western hotels consistent with best western hotels consistent with best western hotels
beds are amazing, staff is very polite and helpful. Will always stay here when I am in Chandler Az!
Even before arriving the staff was immensely helpful!!!! Easiest trip I've had ever! Everything was great.
Took me 3 times to check in before my room was ready. Was told they would call to let me know when it was but never received any call. Room was really nice and clean but internet reception was terrible. Had to go to lobby to get a connection. So I would not recommend staying here if your working and need to get any work done from room at night. Also pool was closed one night. Big bummer for kids.
Clean room, friendly staff, real breakfast was included - eggs potatoes with beef waffles fruit - and everything was fresh and delicious. Will DEFINITELY stay here again.
Best Western Plus Chandler Hotel & Suites places you within 2 miles (3 km) of popular sights like Phoenix Premium Outlets and Rawhide Western Town. This 87-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM.
The 87 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Tempur-Pedic beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Built in 2016, the brand new Best Western Plus Chandler Hotel & Suites offers an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
Upon an 8:00 p.m. arrival, we were unable to enter the building without a key. No one was at the front desk to let us in. We waited a few minutes until the front desk person returned from the back room. Once we entered, we were greeted by a friendly front desk person. She checked us in and gave us our room key. We were placed on the 1st floor, right next to the front desk and ice machine. I asked to be moved to a different room but was told they were sold out without any other rooms available. We went to our room and were unable to open the door. The room keys did not work. Returned to to front desk, she re-keyed the keys and I tried again. Once again, the keys did not work. The front desk person seemed annoyed and I asked her to open the door for me. She came out and tried to open the door with the key and to no avail, was unable to access the room. She walked away with the keys and we stood in the hallway for 5 minutes before she returned. She came back with new keys, which worked. I felt the hotel room wasn't as clean as it should have been. The carpet looked as though it had not been vacuumed, the room had a funky smell, and the light outside the window was broken, so it flickered off and on all night long. On our 2nd day, the bathroom sink became clogged from who knows what, and the water remained in the sink and took about 30 minutes to drain. On the plus side, the hotel did offer a continental type breakfast. The food offered was individually wrapped.
They didn't clean our room, the shower kept leaking. Some staff are very friendly but others are so unfriendly.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with 5000 Best Western Reward Points. Please provide us with your Best Western Rewards information. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Please let us know how we could have improved your stay. Sincerely,
Second time staying and it was terrific. Will be back again in October.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Nothing special small parking no restaurant close
Dear Frank Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with 5000 Best Western Reward Points. Please provide us with your Best Western Rewards information. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Awesome customer service and good location. Rooms were roomy and cozy. Having direct tv for cable provider was definitely a plus.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites