The place is basically a crack house. I looked around, didn’t check in, rebooked direct at another place, and took the loss on my nonrefundable reservation. Never booking thru Orbitz again!
If you are checking in at night, the lobby is locked and check in is through a cashier window. You ring the bell for 15 minutes until a lady in pajamas decides to answer. She will then spend another 30 minutes figuring out how to check you in, disappearing and leaving you outside for that time in a dark and sketchy area of Pensacola without any updates. In my situation, the printer seemed to have been broken which prompted her to call a supervisor(maybe?) which was another lady that was in pajamas and living at this hotel. She waited at the same window as us, without ever saying a word or acknowledging us knowing exactly that we were the guests she was being called for as there was no one else there. After this ordeal and about 45 mins after waiting at this window, we are given our room key. As soon as you enter, you realize that this place has been around for atleast 30 years without any renovations and pretty severe signs of deterioration. The hallways are dirty, filled with the smell of marijuana, music, and screaming in several rooms. Hoping to get some rest, we enter our room to find that it was already taken and we were greeted by a naked guest smoking marijuana in this room. We ran out and confronted the hotel employee that checked us in regarding this situation. Her response? “Oh.” She could not be bothered to apologize or offer an alternative solution to this traumatizing situation. I got in my car and left as fast I could. Staying here is dangerous and disturbing.
Condition of property was shocking. Cleanliness of room was shocking. We did not sleep in this facility upon inspection.
I walked in and walked out! The property need some serious renovation the was nothing but water damage and MOLD everywhere!!! The area did not seem to be the safest as well as I literally watched a drug deal go down. This is definitely the local dump motel!!! Don’t be fooled- pay a few dollars more for overall safety and cleanliness.
Poor job on the remodel. Good attempt but very cheaply done. For a cheap hotel it was ok
The property looked run down. Qst floor was under construction hallways nasty. Bed linens had cigarette burns. Took 4 phone calls to get someone to fix the tv. Had no bucket to get ice. No iron but had ironing board with no padding. Bath linens were stained. Shower barely drained. Half the light fixtures didn't work.
It was horrible descrimination and racist ppl and rude workers
Very nice and clean just no refrigerator in the rooms
Firs the pool was green regardless of the corono virus situation the groups still be inviting and presentable. There wasn't any toilet paper in the bathroom no napkins, soap, or tolietries.
Costomers service was poor I checked in around 9 pm doors was locked no towel unavailable will not stay again
That it had a bar and comfortable beds breakfast and venting machine
This property has improved vastly and seems to be still working on improving. The room was very nice especially for the price.
Roaches! One as we were walking into the building and then more when we got in the room. It’s an old building and inexpensive. Rooms were redone. Bathroom tub needs to be redone and the timed lights are annoying. We arrived at 2am after a 10 hour drive so we stayed. You get what you pay for, but I didn’t pay for roaches!
I immediately knew that the property was not habitable. Most of the lower level rooms' windows were covered up from the inside with what appeared to be plastic. There was an ambulance on the property and was putting someone into the ambulance. I drove around the community to find another hotel but it was very obvious that the hotels are now extended stay facilities and are in very poor condition including this Clarion hotel. I ended up staying at a Hilton 8 miles away from this Clarion.
Staff was friendly and accommodating. Due to their computer system having issues at my time of check in, they offered me complimentary refreshment. The hotel is undergoing/completing renovations, but the room I stayed in was immaculate.
Friendly staff tried there best to accommodate. Room was clean and up to date. No bed bugs roaches or any other bugs which was my main concern. Breakfast ran out quick only orange juice on the first day. After that just milk I don’t drink coffee. Could have fresh fruit or boiled eggs for a better variety. The pool had a lot of algae so grateful That we could go to beach but pool should be cleaned more often and was one of the reasons we booked to bad we could not use. Had a dollar general and grocery nearby so we just stocked up there. No forks for waffles at breakfast as well after day one. No fridge in room. But again room clean ac worked water for hot so everything was ok.
NEVER NEVER go there!!!! People have been killed on this strip and human trafficking!! The hotel was disgusting!!!
Located in Northwest Pensacola within a 15-minute walk of Sam's Fun City, Clarion Inn is within a few miles (5 km) of Marcus Pointe Golf Club. This 81-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.
Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
Guests of Clarion Inn have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. Friendly staff can provide a safe deposit box at the front desk, and also offer advice about sightseeing. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.
The place is basically a crack house. I looked around, didn’t check in, rebooked direct at another place, and took the loss on my nonrefundable reservation. Never booking thru Orbitz again!
If you are checking in at night, the lobby is locked and check in is through a cashier window. You ring the bell for 15 minutes until a lady in pajamas decides to answer. She will then spend another 30 minutes figuring out how to check you in, disappearing and leaving you outside for that time in a dark and sketchy area of Pensacola without any updates. In my situation, the printer seemed to have been broken which prompted her to call a supervisor(maybe?) which was another lady that was in pajamas and living at this hotel. She waited at the same window as us, without ever saying a word or acknowledging us knowing exactly that we were the guests she was being called for as there was no one else there. After this ordeal and about 45 mins after waiting at this window, we are given our room key. As soon as you enter, you realize that this place has been around for atleast 30 years without any renovations and pretty severe signs of deterioration. The hallways are dirty, filled with the smell of marijuana, music, and screaming in several rooms. Hoping to get some rest, we enter our room to find that it was already taken and we were greeted by a naked guest smoking marijuana in this room. We ran out and confronted the hotel employee that checked us in regarding this situation. Her response? “Oh.” She could not be bothered to apologize or offer an alternative solution to this traumatizing situation. I got in my car and left as fast I could. Staying here is dangerous and disturbing.
Hello Daniel,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Condition of property was shocking. Cleanliness of room was shocking. We did not sleep in this facility upon inspection.
Hello David,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
I walked in and walked out! The property need some serious renovation the was nothing but water damage and MOLD everywhere!!! The area did not seem to be the safest as well as I literally watched a drug deal go down. This is definitely the local dump motel!!! Don’t be fooled- pay a few dollars more for overall safety and cleanliness.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Poor job on the remodel. Good attempt but very cheaply done. For a cheap hotel it was ok
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
The property looked run down. Qst floor was under construction hallways nasty. Bed linens had cigarette burns. Took 4 phone calls to get someone to fix the tv. Had no bucket to get ice. No iron but had ironing board with no padding. Bath linens were stained. Shower barely drained. Half the light fixtures didn't work.
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It was our privilege to earn your business and we hope to host you again on your next trip.,
It was horrible descrimination and racist ppl and rude workers
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Very nice and clean just no refrigerator in the rooms
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.
Firs the pool was green regardless of the corono virus situation the groups still be inviting and presentable. There wasn't any toilet paper in the bathroom no napkins, soap, or tolietries.
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It is disheartening to learn that you did not enjoy your stay and that our housekeeping staff failed to provide that bathroom necessities that every guest needed. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. Thank you for bringing this to our attention for us to improve our guest experience in the future and please accept our sincerest apologies for failing to address this right away. We hope to see you again someday and to transform your opinion of our hotel and service.
Hello Titus H,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.