We showed up on time but didn’t enter until 4:30, when we found that a back door was left ajar because the lock holding the keys had melted. It’s was 116 and the maintainance member didn’t arrive until 45 mins after the issue was called in. The maintainance team was the highlight of our trip. The pool was murky and filled with insects and golf balls upon arrival. It was not cleaned until 5p the following day, that’s 24 hours of no pool fun time for us. The gas grill’s igniter was broken. It was the 4th of July. We were able to light it with a lighter, unfortunately it hadn’t been cleaned in quite some time, our food was on the grill for 3 minutes before the basin caught fire and destroyed our 4th of July bbq, almost had to throw a pound of flour into the bbq to stop it..
The refrigerator grumbled from time to time and needed to have the lower freezer opened and closed throughout the night to stop the grumbling. There are 30-40 perimeter halogen lights (not landscaping lights) that remain on from 6p-6a, there is no way to turn them off, per the Vacasa maintainance crew, they were kind enough to try to cover them, but that would have posed a fire risk. Its very bright inside at night which makes it difficult to sleep well. On the third night of our stay, at 9:00p the power went out and we had to gather all of our belongings and leave the property in the middle of the night, as 1. It was 102 and rapidly getting hotter inside the home and 2, the power company and Vacasa reps let us know it wasn’t scheduled for repair until 9a the following morning. Vacasa didn’t have other homes to send us to, they would not comp a hotel.
Lastly, the batteries were dead in the remotes, we couldn’t use the main TV. There were no back up batteries. This was an exhausting stay.
The place is not well kept at this time. I wish I could say differently. Glasses and utensils while looking like they were put through the dishwasher needed to be rewashed. The garbage disposal doesn’t work and was clogged with plastic bags, annoyingly the sheets smelled of mildew. Lastly, the primary toilet is not fully affixed to the floor.
The home could have been so much fun.. we spent two of the four nights that we had planned on in the home. Over the course of those 48 hours, I was on the phone with Vacasa 24 times……
I’m hoping that by leaving this review, the team will check up on the issues in this home, I’m hoping that others may have a better stay.