2/10 Terrible
KENNETH
Nov 14, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and had a great time. This time, when I got to my room, the air conditioner was off and the room was very hot. I turned on the A.C. and went to the pool. When I returned, I found that the A.C. does not work. I tried to take a shower, only to find that the water was scalding hot, and absolutely unusable. Hot water even came out of the cold tap in the sink! This is the desert, with out side temps in the 90's. I informed management, who were aware of the plumbing problem and supposedly working on it. They said they would send someone to fix the A.C.
They got the A.C. working a few hours later, still only scalding hot shower. I again notified them the next day, and again they said they would adjust it. Later, I talked to a maintenance worker and he also said they would adjust it.
The A.C. failed again, and on the third day I asked for a new room. They said that they didn't have one, even though there were many listed on Orbitz. Then they were able to fix both problems. The A.C. continued to work for the rest of my stay. Again, the shower became scalding hot, and unusable.
They were slow and lackadaisical in their response, ignored my health and safety, and I would never stay again.
KENNETH
Stayed 5 nights in Nov 2025
