The staff was not friendly at all, did not feel welcomed there from the beginning. The room we got had the faucet broken water kept running slowly without being able to stop it . The tub faucet was dripping , and the fan on the top had no cover -and did not work . Honestly it looked like a run down place . The security came tat the pools to check on us if we belong there like we were intruders . Not a welcoming place at all .
Good place for kids and family
It's located further away from popular city of Palm Springs and the resort is outdated.
Reasonable Price
We were visiting this hotel since 2010. Started three years ago, the quality of the service was gradually declining. We were leaving multiple complaints with front desk service regarding pool and room conditions with hope of improvements. However, no intentions were made from management side. Our last stay was disgusting. The room that we checked in has a huge hole in carpet in the middle with concrete showing up, mold on the wall in bathroom and leaking toilet. It was definitely our last stay in this hotel.
The staff I encountered were all very sweet and accommodating. The hotel itself is very dated and run down. The walls are dirty, the paint is chipping, there were stains and rips all over the carpets, and our sofa in our room smelled like urine. The pool area is cool. Also, the location of the hotel is in a very rough part too. It felt a little sketchy walking around the area.
The pools were lovely everything else was old and ugly. Dirty stained old carpet in the halls. Elevator was old, dirty, worn. Owner of this property does not seem to care about the property at all.
Good place
The pools are awesome, great selection of temperatures
Its just old and smelly.
Subpar property. Staff did best job they could despite property condition. Special mention to Joseph at front desk, this young mans customer service skills and calm demeanor deserves to be showcased @ a quality establishment versus thsi place. Ms. Gloria was helpful too. Owners need to invest in improvements to this resort. Wont be coming back.
Room heater is not working, have to use portable heater which very noisy... phone is also not working ,tv remote not working... staff is not friendly very disappointed. Only thing. satisfied was spring water hot tub.
May need some renovations, but it has great pools and awesome staffs and decent restaurant.
will never come back
I love soaking in the pools but the hotel needs an update. I have stayed here twice & front desk staff has not been very helpful. One stay the water in the shower was cool, never got hot, staff said they were having an issue that day. Second time staying I believe I got bedbug bites, that or got chigger bites out by the pools. Itchy red welts all over my arms & abdomen, back. I think I could only have gotten these @ the hotel. Will be back for the pools, maybe not to stay...
I was staying there only for the pools but the water was very cold to enjoy swimming. The room is very outdated, dirty walls
Located within a mile (2 km) of Sand to Snow National Monument, Miracle Springs Resort & Spa is within 3 miles (5 km) of Cabot's Pueblo Museum. This 110-room, 3-star hotel has private in-room pools along with a restaurant and a full-service spa.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11:30 AM.
Guests can expect to find free WiFi and 40-inch flat-screen TVs with cable channels and DVD players. Private pools, private yards, and refrigerators are other standard amenities.
Guests of Miracle Springs Resort & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this hot springs hotel include 7 spa tubs, a sauna, and free WiFi in public areas.
The staff was not friendly at all, did not feel welcomed there from the beginning. The room we got had the faucet broken water kept running slowly without being able to stop it . The tub faucet was dripping , and the fan on the top had no cover -and did not work . Honestly it looked like a run down place . The security came tat the pools to check on us if we belong there like we were intruders . Not a welcoming place at all .
Good place for kids and family
It's located further away from popular city of Palm Springs and the resort is outdated.
Dear Alihusein, Thank you for letting us know. We will work on your concerns with our internal team to improve Guest experiences.
Reasonable Price
Hello Michael, Thank you for taking a moment to leave this review. We are happy to hear you enjoyed your stay with us and look forward to your next visit.
We were visiting this hotel since 2010. Started three years ago, the quality of the service was gradually declining. We were leaving multiple complaints with front desk service regarding pool and room conditions with hope of improvements. However, no intentions were made from management side. Our last stay was disgusting. The room that we checked in has a huge hole in carpet in the middle with concrete showing up, mold on the wall in bathroom and leaking toilet. It was definitely our last stay in this hotel.
Thank you for letting us know. We greatly value your words and will harder at improving the property throughout these times. We have started to replace the flooring in the rooms and make other recommendations with your insight.
The staff I encountered were all very sweet and accommodating. The hotel itself is very dated and run down. The walls are dirty, the paint is chipping, there were stains and rips all over the carpets, and our sofa in our room smelled like urine. The pool area is cool. Also, the location of the hotel is in a very rough part too. It felt a little sketchy walking around the area.
Thank you for letting us know. We are pleased you found the service exceptional. We greatly value your business and have begun to replace carpets and and flooring in the rooms.
The pools were lovely everything else was old and ugly. Dirty stained old carpet in the halls. Elevator was old, dirty, worn. Owner of this property does not seem to care about the property at all.
We are sorry to hear this, our hallway carpet was replaced within the last 18 months, so it should not be dirty or stained. Our elevators are tiled and regularly maintained. We hope you value our lower prices when looking for a comparable resort.
Good place
Great Thank you for the excellent review, we are happy you enjoyed your recent stay.
Thank you, Amador, for taking a moment to leave this rating! We are happy to hear that you had an enjoyable experience. We hope to see you again soon. Best Regards.