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DoubleTree by Hilton West Palm Beach Airport

3.0 out of 5.0

Recent guest reviews

Very enjoyable stay, the staff was helpful and friendly.

Did a quick wknd getaway with my boyfriend and had a wonderful time. The hotel was lovely and the staff very friendly. No complaints!

Customer service was good ppl nice and loved the cookie

Didn't have any problems. The cookies they give you when you check in are amazing! Only thing I suggest is they should tell you about the down payment you have to put down before you arrive at the hotel so you are prepared to do so. Also breakfast should be complimentary. Other than that great hotel and everything is very close to hotel!

I liked the location and amenities at this hotel. My stay was scheduled for three nights. Upon entering my room for the first time, I immediately wrinkled my nose at the smell. It is tough to describe, sort of musty/moldy in the bedroom, with a stronger odor in the bathroom. After a while i almost got used to it, but it never went away, and every time i would leave the room and the then come back, my nostrils were affronted anew. My experience for the duration of my stay was otherwise as good as I could have hoped.

It was very clean and we were happy with our stay especially at the price we paid.

Great cookies and very comfy beds!! It was very quiet and peaceful and the employees were great too.

My stay was nice. The staff is ok. The restaurant ok. I may or may not stay there again. I would give them 3 stars.

A great comfortable place at a good value. I stayed a single night arriving late and leaving early, but this place is convenient, simple, and pleasant.

Good food in the restaurant, attentive staff and, of course, the famous warm cookies... Also not really exorbitant prices at the snack shop. Rooms had a nice size fridge, but microwave is in the lobby.

Yes it was great loved it great place to stay will recommend other people

Hotel was under renovation --needs a lot of help dated

The hotel was under construction which wasn't disclosed at the time of reservation however the noise wasn't a factor in the evening. They did set up a temporary restaurant and bar area which was nice.

My experience at this hotel was ok. It need to be renovated and the staff was not as professional as I would have expected.

Hotel is under renovation. Will be for a while. Gave me free drink coupon which was nice. They know what's going on. They have a make shift restaurant in one of the ball rooms. Otherwise, there is not any restaurant near by (or walkable) as the hotel is in kind of an industrial area. Cleanliness of room, and especially the bathroom is the real issue. Was poor. I didn't want to touch anything in the bathroom (especially faucets or toilet) or venture to step on the floor (sticky and various random hair in tub). It was gross. Not up to Double Tree standards at all. Staff was nice, but there is only so much they can do. And I'd trade warm cookie for clean any day. After long day of travel and late night arrival one doesn't want to go through the hassle of switching. So you suck it up and get sleep and get out.

We enjoyed our stay overall, but were a little annoyed at having to walk through renovated areas. It seemed like the hotel could compensate the guests in some way for the inconvenience. The staff was very kind, however, we needed a toothbrush and were told we would have to come to the desk because the didn't have enough staff to deliver it to our room. Overall, a nice hotel

Construction time- No good English Break fast not included in the package

Hotel was under major construction and you should have had that listed on their web-site. No restaurant, only room service, dusty and a/c had to be replaced while we were there.

The hotel is currently under renovation -a fact that I did not know when booking- so it is not an attractive place to be at the moment. I feel as if I paid way too much given the current state of things; however they did give me a $5 renovation credit (whoopee). Also, I did not get that free warm cookie they like to brag about. Despite the construction, they did a good job of keeping things clean and the staff was very friendly, and the bed was extremely comfortable. I would try staying there again once the renovations are over.

Definitely located in a corporate area, but fairly close to the Cruzan Amphitheater. Staff was friendly and the room was nice and clean. Just beware, taxi ride to the amphitheater was about $35!

1808 S Australian Ave West Palm Beach FL

CityPlace is within 2 miles (3 km) of DoubleTree by Hilton West Palm Beach Airport while other popular attractions such as The Society of the Four Arts are within 3 miles (5 km). This 175-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. Located centrally in West Palm Beach, it's also close to Palm Beach Zoo at Dreher Park and Henry Morrison Flagler Museum.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 175 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

At DoubleTree by Hilton West Palm Beach Airport, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Standard Two Doubles

Full 2 | Sleeps 4

King Junior Suite

Full 1 | King 1 | Sleeps 4

One Double Accessible Bathtub Non-smoking

Full 1 | Sleeps 2

Executive Suite, 1 King Bed, Two Rooms

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton West Palm Beach Airport

Everyone (5) Couples (15) Business (19) Family (5) Other (7) Friends (4)
5
Everyone

Very enjoyable stay, the staff was helpful and friendly.

By on Mar 4, 2017

4

staycation

Everyone

Did a quick wknd getaway with my boyfriend and had a wonderful time. The hotel was lovely and the staff very friendly. No complaints!

By , from Fort Lauderdale, FL on Oct 15, 2016

Review comment responded on Oct 19, 2016

Dear Asha, I want to thank you for taking the time out of your busy week to fill out this review on Expedia. We are glad to hear that you enjoyed your staycation with us. Kind regards, Don D

5
Everyone

Customer service was good ppl nice and loved the cookie

By on Sep 14, 2016

Review comment responded on Sep 15, 2016

Thank you for the kind words and the incredible 5 star rating.

4

nice hotel

Everyone

Didn't have any problems. The cookies they give you when you check in are amazing! Only thing I suggest is they should tell you about the down payment you have to put down before you arrive at the hotel so you are prepared to do so. Also breakfast should be complimentary. Other than that great hotel and everything is very close to hotel!

By on Aug 27, 2016

Review comment responded on Aug 29, 2016

The team and I truly appreciate you taking the time to give us feedback on your recent visit to the West Palm Beach area. We look forward to seeing you back at the hotel soon.

3

nice hotel, room with a smell

Everyone

I liked the location and amenities at this hotel. My stay was scheduled for three nights. Upon entering my room for the first time, I immediately wrinkled my nose at the smell. It is tough to describe, sort of musty/moldy in the bedroom, with a stronger odor in the bathroom. After a while i almost got used to it, but it never went away, and every time i would leave the room and the then come back, my nostrils were affronted anew. My experience for the duration of my stay was otherwise as good as I could have hoped.

By , from ft worth, tx on Feb 22, 2016

5

very good

Couples

It was very clean and we were happy with our stay especially at the price we paid.

By on Feb 4, 2016

5

great place and employees

Families

Great cookies and very comfy beds!! It was very quiet and peaceful and the employees were great too.

By on Dec 23, 2015

4

business oriented place

Families

My stay was nice. The staff is ok. The restaurant ok. I may or may not stay there again. I would give them 3 stars.

By on Nov 29, 2015

5

excellent service

BusinessTravelers

A great comfortable place at a good value. I stayed a single night arriving late and leaving early, but this place is convenient, simple, and pleasant.

By on Nov 20, 2015

5

great staff - really go the extra mile

BusinessTravelers

Good food in the restaurant, attentive staff and, of course, the famous warm cookies... Also not really exorbitant prices at the snack shop. Rooms had a nice size fridge, but microwave is in the lobby.

By on Sep 7, 2015