There were no blankets for the sleeper sofa. It took three calls to get one blanket. The mattress was horrible! Ran out of TP.
Clean, reasonably priced room for a quick overnight. We shuttled to and from the hotel from the airport after dropping off our rental car and the shuttle was relatively on time and courteous. Thanks
Had to wait at the restaurant for dinner. It was over an hour for our meals which was frustrating. Other than that, nice hotel and good stay.
We ordered cheese and crackers at the front desk. Once we got them back to the room we noticed the cheese had mold on it. We had them exchange it.
Very nice but as somewhat expected food which is the way to the heart is less than acceptable.
Spacious and clean. Like it very much. Will stay next time.
Very nice! Friendly staff. Pool area temperature was too cold
I liked the fact that we had great room service! Besides that upon arrival the 2 ladies at the door greeted us with awkward looks as if we were interrupting their conversation. This was supposed to be a prepaid trip then find out that it was never charged by orbit! I will never use the site again! Tried to enjoy the pool but as it was dark the staff refused to turn the outside lights on! Just awful will never stay there again!
Very good service and stay. I’m hoping come back again this hotel
Close to the airport and fast check in; the rooms ante dirty and smelly.
The mattress on the sofa bed what's the worst I have ever seen. It's basically a box spring covered in cloth. We had to call in for blankets and pillows and eventually asked for a rollaway bed. The king sized mattress was not much better. they claim that they are so awesome that they sell them on their website. it is not much more than a boxspring with a pillow top. Not comfortable.
Very nice hotel. Easy airport access. Super convenient.
Very clean . Staffing professional & cordial. Pleased with stay.
This was a nice, quiet hotel. The beds are comfortable, the staff was courteous and helpful! Nice stay!
A very nice experience. Strange construction of building meant we had to walk all the way to the end of a long corridor to get to an elevator to take us up to the 2nd floor then half way back down the corridor on the second floor to get to our room at 217. That was kind of weird, but no real complaint.
Overall, the property is kept in hood shape. I got snookered into paying a $10 parking fee that was not disclosed when I booked it. Mattresses need updating, kind of droopy and uncomfortable.
Located in Southeast Orlando, Sheraton Suites Orlando Airport is within a 15-minute drive of popular attractions such as Ventura Country Club and SeaWorld® Orlando. This 3.5-star hotel has 150 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 11 AM and on weekends from 7 AM to 11 AM.
All 150 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 37-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are also standard.
Sheraton Suites Orlando Airport features an indoor pool, an outdoor pool, and a 24-hour fitness center. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.
There were no blankets for the sleeper sofa. It took three calls to get one blanket. The mattress was horrible! Ran out of TP.
Clean, reasonably priced room for a quick overnight. We shuttled to and from the hotel from the airport after dropping off our rental car and the shuttle was relatively on time and courteous. Thanks
Thank you for staying with the Sheraton Suites Orlando Airport. We are proud that you enjoyed your stay and experience. We look forward to welcoming you back when you return to Orlando. Safe Travels, John Tanner
Had to wait at the restaurant for dinner. It was over an hour for our meals which was frustrating. Other than that, nice hotel and good stay.
Thank you for your feedback!
We ordered cheese and crackers at the front desk. Once we got them back to the room we noticed the cheese had mold on it. We had them exchange it.
I am sorry about that situation. We will definitely share this with the proper head manager to avoid this in the future!
Very nice but as somewhat expected food which is the way to the heart is less than acceptable.
Thank you for your perfect score!
Spacious and clean. Like it very much. Will stay next time.
From all of us here at the Sheraton Suits Orlando Airport want to thank you for the perfect score. See you soon
Very nice! Friendly staff. Pool area temperature was too cold
From all of us here at the Sheraton Suits Orlando Airport want to thank you for the perfect score. We hope to see you again.
I liked the fact that we had great room service! Besides that upon arrival the 2 ladies at the door greeted us with awkward looks as if we were interrupting their conversation. This was supposed to be a prepaid trip then find out that it was never charged by orbit! I will never use the site again! Tried to enjoy the pool but as it was dark the staff refused to turn the outside lights on! Just awful will never stay there again!
We pride ourselves in our customer service skills and are certainly disappointed that your experience was such a poor one. Please accept our sincere apologies and thank you for bringing this to our attention and therefore giving us a chance to improve.
Thank you for your feedback. When you get a chance please let us know what we can improve to get a perfect score.
Very good service and stay. I’m hoping come back again this hotel
Thank you for your kind words! Please visit us soon!
I would like to take the opportunity to apologize for the inconvenience you experienced during your stay with us. I’m sorry you had to encounter this and I am very thankful that you have brought this to my attention so I can ensure we take the appropriate action to avoid these issues moving forward.