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Sheraton Suites Orlando Airport

3.5 out of 5.0

Sheraton Suites Orlando Airport

3.5 out of 5.0

Recent guest reviews

Very nice hotel. Easy airport access. Super convenient.

Very clean . Staffing professional & cordial. Pleased with stay.

This was a nice, quiet hotel. The beds are comfortable, the staff was courteous and helpful! Nice stay!

A very nice experience. Strange construction of building meant we had to walk all the way to the end of a long corridor to get to an elevator to take us up to the 2nd floor then half way back down the corridor on the second floor to get to our room at 217. That was kind of weird, but no real complaint.

Overall, the property is kept in hood shape. I got snookered into paying a $10 parking fee that was not disclosed when I booked it. Mattresses need updating, kind of droopy and uncomfortable.

Property was nice and clean. Enjoyed the size of the room. The couch/pullout could have been more comfortable but overall a nice property.

My message to the hotel (I wrote when reserved) - was not delivered, or the staff did not pay attention to it, and when I checked-in there was no sits available in the shuttle for the time slot I had asked. That is why I am unhappy with check-in. Early morning the front desk staff (Barbara) was very pleasant, she called and dispatched the shuttle from the "sister"-hotel, which took us to the airport on time without a problem. THANK you.

This was a beautiful motel to stay in as I waited to leave for my flight the next morning. I stayed here mostly because the shuttle to the airport left every 30 minutes no matter what time my flight was. I had a 5 am flight and other motel shuttles did not start until 3:30 and with security I needed more time. Food in restaurant was great but slow. I asked for my sandwich to go since it took so long. Room was beautiful and very comfortable. The only negative was the distance from the front desk to the elevator to go to my room. It was a LONG walk for a 65 year old with suitcases! I would have asked for a closer room if I had been aware how far it was!

We booked the hotel since it is close to the airport with the shuttle for transportation. Upon arrival, we waited at the shuttle pickup location for over an hour and a half and no shuttle showed up.We called the front desk and was told there is traffic and she doesn’t know when it will arrive, When wanted to ask more information, the front desk lady hanged up the phone. We saw another hotel’s shuttle from the same hotel location showed at least four times when we waited there. Finally, after an hour and a half waiting, the hotel agreed for us to take the taxi to the hotel. It’s less than 10 minutes drive. When we arrived, we were told they only have one shuttle and they don’t know where it is. IF YOU WILL NEED SHUTTLE TO THE HOTEL, CHOOSE A DIFFERENT ONE! After finally settled, we are ready for dinner. Since we don’t have a car, we decided to eat at the hotel. When we stopped at the bar, there are 3 tables of people eating. We standed there and no waiters clean the remaining table. We finally reached a waiter and was told the waiting time is an hour since there was only one Chef. We saw other guests and all thought the service here is ridiculous. The overall experience is horrible. I don’t recommend the hotel to anyone.

Great room. Super comfortable bed. Accomodations were clean and spacious.

It was good I just felt like the pool should be open longer.

Impressed with service ... from check-in to check-out (everyone was awesome). Impressed with the hotel ... nice, quiet, easy (beds, pillows, shower top notch). Impressed with the food ... nice comfortable lounge in the lobby (burgers, salads, small plates were great). Will definitely stay here again.

My experience was horrible I booked a wheelchair accessible room and shuttle pick up from the airport. Got to the airport at 1130pm and the called the hotel for the shuttle pick up come to find out they said they don’t have no wheelchair accessible shuttle. I had find another way to get to my hotel. When I finally arrived and check in t my hotel at 1230am the room we had wasn’t clean and didn’t look like no housekeeping did nothing beds were messed up and room keys laying on the table and a dirty forks. They had to change my room and when they changed my room it wasn’t wheelchair accessible we just had to deal with it we was tried after a long flight and hectic day but we will not be staying here ever again

Hotel closed to airport. Charged for parking additionally.

7550 Augusta National Dr Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool and indoor pool

Sheraton Suites Orlando Airport places you within a 15-minute drive of popular attractions such as Ventura Country Club and Orange County Convention Center. This 3.5-star hotel has 150 guestrooms and offers an outdoor pool, an indoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 11 AM and on weekends from 7 AM to 11 AM.


Rooms

Guests can expect to find 37-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a living room, a refrigerator, and a coffee maker.


Property features

Sheraton Suites Orlando Airport features an indoor pool, an outdoor pool, and a 24-hour fitness center. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Suite, 1 Bedroom, Pool View

King 1 | Sleeps 3

Suite, 1 Bedroom

Queen 2 | Sleeps 3

Guest reviews for Sheraton Suites Orlando Airport

Everyone (42) Business (13) Couples (19) Family (16) Other (7) Friends (1)
5
Everyone

Very nice hotel. Easy airport access. Super convenient.

By on Apr 25, 2019

Review comment responded on Apr 25, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

4
Family with small children Families

Very clean . Staffing professional & cordial. Pleased with stay.

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

5
Everyone

By on Apr 8, 2019

Review comment responded on Apr 8, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

4
Everyone

By on Apr 3, 2019

Review comment responded on Apr 4, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

4
Everyone

This was a nice, quiet hotel. The beds are comfortable, the staff was courteous and helpful! Nice stay!

By on Mar 16, 2019

Review comment responded on Mar 18, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

5
Families

A very nice experience. Strange construction of building meant we had to walk all the way to the end of a long corridor to get to an elevator to take us up to the 2nd floor then half way back down the corridor on the second floor to get to our room at 217. That was kind of weird, but no real complaint.

By on Mar 4, 2019

Review comment responded on Mar 6, 2019

Thank you for staying with us, we truly appreciate your feedback. We hope to see you again!

3
Families

Overall, the property is kept in hood shape. I got snookered into paying a $10 parking fee that was not disclosed when I booked it. Mattresses need updating, kind of droopy and uncomfortable.

By on Mar 3, 2019

Review comment responded on Mar 9, 2019

Providing the highest level of hospitality is our number one priority and we are sorry that we fell short of your expectations. Your feedback is valuable to us and we appreciate you taking the time to share your experience with us.

4
Family with small children

Property was nice and clean. Enjoyed the size of the room. The couch/pullout could have been more comfortable but overall a nice property.

By on Feb 19, 2019

Review comment responded on Feb 22, 2019

Thank you for staying with us, we truly appreciate your feedback, we have passed along the information to the appropriate department regarding the pullout. We hope to see you again!

5
Everyone

By on Feb 10, 2019

Review comment responded on Mar 29, 2019

We are very happy to hear that you had a 5-star stay at the Sheraton Suites Orlando Airport. We look forward to seeing you again in the near future.

3
Everyone

My message to the hotel (I wrote when reserved) - was not delivered, or the staff did not pay attention to it, and when I checked-in there was no sits available in the shuttle for the time slot I had asked. That is why I am unhappy with check-in. Early morning the front desk staff (Barbara) was very pleasant, she called and dispatched the shuttle from the "sister"-hotel, which took us to the airport on time without a problem. THANK you.

By on Jan 15, 2019

Review comment responded on Jan 18, 2019

We recognize your time is valuable and appreciate the feedback you have provided. On behalf of the entire team at Sheraton Suites Orlando Airport, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. We hope to see you again whenever your travels bring you back to Orlando!

Sheraton Suites Orlando Airport

7550 Augusta National Dr, Orlando, FL 32822