the entire inside of the property smell horrible, down to the room the hallway, and the elevator. My clothes smelled when I left the property and it was hard to sleep breathing in that horrid stentch.
It was very quiet and the security measures made me feel safe
There customer service is wonderful. This has been a difficult time in my life dealing with a death, long work hours due to being a healthcare privider. They made me comfortable. In my insane weekend, they were patient and worked through any issue. This will remain my home away from.
The customer service was awesome.. it was nice and comfy like home
Desk clerk only worker on weekends. I had to wait about 20 min at front desk while he picked up dirty laundry.
I have stayed at the property before and this last stay. My room had a musty odor. Like mildew or something. I reported it to the manager.
They could not find our reservation. Confirmed reservations at 8PM but by 11:30PM they had nothing. Staff were very rude. Basically kicked us out. Orbits had to find us other accommodations.
the room needed major changes floorboards and such
The check in was easy. I did not like that I called for extra pillows and they never arrived. Thr lady said that they were in the lobby. I wasn't able to find them.
This hotel is not a representation of how this chain of hotels are, only this particular one..first on check in was late at night and the front desk guy was borderline rude. The breakfast they say is included is nothing more than coffee, granola bars, packets of oatmeal, and packaged muffins of some sort, that was all literally..the room - first was supposedly a non smoking room, but wreaked of smoke when we walked in (to find out later the front desk admittedly said the people before us had smoked in there in fact), the room itself was ok as far as comfort level and the shower was fine but that’s pretty much where it stops; the appliances had rust on all the corners, broken cabinet doors, the windows (we raised them up the allotted few inches) for them to slip totally out of the frame bc they were broken and had been left that way, the pipes under the sink leaked and had been leaking because there were large whiteish/green circles where it had dripping for a long time and had been left that way. All the counter tops and dresser etc were chipped up severely on every single corner, and forget watching TV because over half the channels weren’t legible bc of the severe amount of static on them...I may would consider staying in one of this chains hotels again but assure you we will never stay at this location EVER again...we booked 3 nights and left a day early because it was so bad.
It was a nice room. I wish I had more time to enjoy it. Will stay there afain if and when I am back in Orlando area.
Would like if breakfast (which was a bag with instant oatmeal, a granola bar, a muffin and maybe one other thing) be available before 6 am. You have to ask for things you want, like a coffee pot. I assume they would have some coffee for you, too. Otherwise, you can get coffee and tea after 6. Front desk person was very helpful.
Nice hotel. Close to airport. Easy after hours check in.
Nice hotel. Friendy staff. Room was clean and bed was comfortable
Easy check in, nice comfortable and clean. Very nice place
My parents needed a place to stay in Orlando for an early flight. We got them this room because it was reasonably priced and near enough to the airport. I’m glad that we did. My parents were very impressed by the staff, including the front desk employee who stayed on the phone with them when they took a wrong turn and couldn’t find it. They said the room was very clean and nice. Excellent experience all around.
Located 2.2 mi (3.6 km) from The Legacy at Alaqua Lakes, Extended Stay America-Orlando-Lake Mary-1036 Greenwood Blvd is within a 10-minute drive of Wekiwa Springs State Park. This 98-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 98 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America-Orlando-Lake Mary-1036 Greenwood Blvd features free WiFi in public areas and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
the entire inside of the property smell horrible, down to the room the hallway, and the elevator. My clothes smelled when I left the property and it was hard to sleep breathing in that horrid stentch.
It was very quiet and the security measures made me feel safe
Melissa, it was a pleasure having you as a guest at Extended Stay America. We are delighted to know our hotel met your expectations and that you had a relaxing stay. Should your travels bring you back this way, we would be glad to host you again. Sincerely, Hotel Management
There customer service is wonderful. This has been a difficult time in my life dealing with a death, long work hours due to being a healthcare privider. They made me comfortable. In my insane weekend, they were patient and worked through any issue. This will remain my home away from.
Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We are glad you will consider Extended Stay America as your home away from home when your travels bring you back to the area. We look forward to your next visit. Sincerely, Hotel Management
The customer service was awesome.. it was nice and comfy like home
Thank you for choosing Extended Stay America. We are delighted to read our staff took great care of you and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Your business is appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
Desk clerk only worker on weekends. I had to wait about 20 min at front desk while he picked up dirty laundry.
Thank you for being our guest. We are sorry for the service issue you encountered during your visit and regret the inconvenience caused. Your feedback will be shared with the appropriate individuals to ensure a comfortable experience for every guests entering our doors. We encourage you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I have stayed at the property before and this last stay. My room had a musty odor. Like mildew or something. I reported it to the manager.
Thank you for returning to Extended Stay America. Although your previous visits to our hotel have been excellent, we are sorry for the inconvenience you had during this stay due to the odor issue in your room. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Orlando - Lake Mary - 1036 Greenwood Blvd takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels.
They could not find our reservation. Confirmed reservations at 8PM but by 11:30PM they had nothing. Staff were very rude. Basically kicked us out. Orbits had to find us other accommodations.
Thank you for your review. We sincerely apologize for the mix-up with your reservation and the poor service you received from our front desk associates. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
the room needed major changes floorboards and such
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us. We value your suggestion and hope to welcome you again whenever your travels bring you back to the city. Sincerely,Hotel Management
We are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Phil, we sincerely apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management