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Crowne Plaza Orlando Universal

4.0 out of 5.0

Recent guest reviews

Close to Universal Parks and shopping and eating. Have stayed several times at this location and really enjoy it. Really nice outdoor area with areas to sit, fire pits, pool, and outdoor bar

I got to the hotel early and asked the reception if I could check in early. She immediately took care of us and put us in a room. She was nice and very professional.

The shuttle park service that is offered to the parks is free only during designated times : 8:30 am / 9:30 am and 8:15 pm and 9:30 pm . This was misrepresented by Orbotz.com which only lists that this hotel has free shuttle park service . I would not have chosen this hotel if I knew that there were designated times only . Next time I will book at Saphire Falls or one of the Lowes hotels that offer shuttles throughout the day . It is very expensive to pay uber ahd or taxis to go back and forth throughout the day . Otherwise the hotel was okay , I've stayed at better .

Went into hotel room early and sheets where not changed but house keeping changed them asap and everyone and everything was excellent and loved the pool

It's not easy to reach 5 stars, Crowne Plaza is an outstanding hotel.

Nice place. Hard to turn out of property and other cars don't readily let you in.

To say our trip to Orlando had not gone as planned would be an understatement. Mudslides, traffic jams, long waits for a rental car, and i was thinking to myself , Maybe i should never come back to orlando. Crown Plaza and their staff changed that thinking. When we arrived, the valet met us at the car with a smile, a bellman met us with a luggage cart and a smile, and the desk clerk made us feel right at home. it was literally the perfect ending to a horrible day. We stayed two nights, and had room service for two nights and their food is ridiculously good for hotel food. Their location is right down the road from Universal and Seaworld, and they have a free shuttle if you dont want to pay for parking. I can honestly say, this is the hotel i will stay at when in town for buisness or pleasure. Fantastic all the way around!!

Great location, excellent service and very friendly staff. We totally enjoy our stay and will do it again.

Wonderful stay , no complain , nice clean hotel , nice complimentary executive breakfast,

Great hotel. The only complaint is that they charge you 12.00 a day to park your car. Also the restaurant was expensive beautiful pool area.

Staff was amazing. We honestly expected the rooms to be a little bigger and nicer. The rooms were just your standard hotel room you would get at a cheaper hotel. There arent even mini fridges in the rooms so you have to spend more money buying cold drinks.

I was surprised to see the hotel under construction and I wish the front desk staff would have told us they had breakfast there lol

Expected better from this high end of a hotel. Charged for parking, no complimentary breakfast, no fridge to keep our waters in. The A/C and lights were much louder than to be expected. Sorta close, but that is about the only perk- other hotels would be a better find for park-goers.

the stay was nice, but we thought there would be complimentary wifi from the website but there was not.

It is the perfect location and really easy to enjoy Universal.

We had tickets to the Hardrock for a show and wanted some plance To stay for the night. (We are from a neighboring city). What a great hotel, a great value for the price and a very short ride to Universal.

We went on a trip with 12 family members . Would have preferred to be on the same floor. But we had nice spacious rooms we were upgraded to suites Staff was very helpful. They had a free shuttle service to Universal studios

Beautiful hotel, was very satisfied with my stay. The only thing I did not like was how rough the bed's comforter was, it irritated my skin. Other than that, very happy.

fantastic place, you won`t regret! We spent 2 days here and my friend and I both feel great about this place. I can say, this is the best hotel that I have ever booked. I will definitely book again if I go to Orlando again. The price is great and the room is so good that i do not know how to describe.

Limited shuttle services. Not very convenient for those who wants to visit just the theme parks.

7800 Universal Boulevard Orlando FL

Hotel highlights

  • Close to I-Drive 360
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Sand Lake within a mile (2 km) of I-Drive 360, Crowne Plaza Orlando Universal is within 2 miles (3 km) of other popular sights such as Pointe Orlando. This 400-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour fitness center. Orange County Convention Center and Universal’s Islands of Adventure™ are also nearby.


Dining

Enjoy dining at one of 2 onsite restaurants including Elements Bar and Grille, which specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Crowne Plaza Orlando Universal's 400 rooms are air-conditioned and have an array of amenities, including microwaves, coffee makers, and safes. Guests can expect LCD TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Guests staying at Crowne Plaza Orlando Universal enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 16 per day (USD 23 per night for valet parking), and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include 5 meeting rooms, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Executive Room, 2 Queen Beds, Executive Level

Queen 2 | Sleeps 4

Studio Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Executive Room, 1 King Bed, Executive Level (Executive Level Room, 1 King bed)

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Orlando Universal

Everyone (6) Couples (89) Business (26) Family (109) Friends (18) Other (20)
5

nice hotel great location

Everyone

Close to Universal Parks and shopping and eating. Have stayed several times at this location and really enjoy it. Really nice outdoor area with areas to sit, fire pits, pool, and outdoor bar

By on Nov 6, 2017

Review comment responded on Nov 10, 2017

Thank you for this fantastic review and rating. It's great to know how much you enjoyed everything from our location to our courtyard. It's even better knowing how often you've chosen to stay with us. Thank you. I hope you'll return again once we complete our renovation and let us know what you think.

5

excellent customer service

Everyone

I got to the hotel early and asked the reception if I could check in early. She immediately took care of us and put us in a room. She was nice and very professional.

By , from Miami on Oct 10, 2017

Review comment responded on Oct 14, 2017

Thank you for sharing your experience. It's great to know you were impressed with the service our reception provided. We hope to see you again. Our location makes us ideal for visits to Disney, Universal, the convention center, and so much more!

3

free shuttle to parks

Everyone

The shuttle park service that is offered to the parks is free only during designated times : 8:30 am / 9:30 am and 8:15 pm and 9:30 pm . This was misrepresented by Orbotz.com which only lists that this hotel has free shuttle park service . I would not have chosen this hotel if I knew that there were designated times only . Next time I will book at Saphire Falls or one of the Lowes hotels that offer shuttles throughout the day . It is very expensive to pay uber ahd or taxis to go back and forth throughout the day . Otherwise the hotel was okay , I've stayed at better .

By , from massachusetts on Sep 5, 2017

Review comment responded on Sep 9, 2017

Pam, thank you for this review. Our shuttle is scheduled by the provider. As they update their schedule we update our website and other platforms. I will send this to our marketing team to ensure the listing is accurate. I apologize that you were not aware of this. I hope otherwise you enjoyed your stay. We are also completely renovating the property. We hope you'll visit with us the next time you're in Orlando. I'm sure you'll love it.

5

nice hotel very centralized

Everyone

Went into hotel room early and sheets where not changed but house keeping changed them asap and everyone and everything was excellent and loved the pool

By , from las vegas on Aug 23, 2017

Review comment responded on Aug 26, 2017

Devin, thank you for this wonderful rating and for sharing your experience. Apologies for not having the room entirely ready for your arrival. But we're so glad you thought so highly of your overall experience. We hope to see you again soon. Before you arrive next please download our app. It will help with area information and provide you with special offers while you're with us.

5

excellent stay

Everyone

It's not easy to reach 5 stars, Crowne Plaza is an outstanding hotel.

By , from SouthEast on Nov 28, 2016

Review comment responded on Dec 1, 2016

Thank you for this wonderful review and 5 star rating. We are most appreciative. We do hope you'll have an opportunity to return soon. There's always so much to do in Orlando. Soon, Universal Orlando is opening Volcano Bay, their new water park. It's sure to be amazing!

5

near universal

Everyone

Nice place. Hard to turn out of property and other cars don't readily let you in.

By on Jul 20, 2016

Review comment responded on Aug 4, 2016

Thank you for this great 5 star rating. It's great to know you enjoyed the hotel. Apologies for the traffic. Being so close to the attractions the area can become rather busy. Next time, we'd be happy to arrange a car for you or you can take the complimentary shuttle to the parks.

5

amazing hotel and service

Couples

To say our trip to Orlando had not gone as planned would be an understatement. Mudslides, traffic jams, long waits for a rental car, and i was thinking to myself , Maybe i should never come back to orlando. Crown Plaza and their staff changed that thinking. When we arrived, the valet met us at the car with a smile, a bellman met us with a luggage cart and a smile, and the desk clerk made us feel right at home. it was literally the perfect ending to a horrible day. We stayed two nights, and had room service for two nights and their food is ridiculously good for hotel food. Their location is right down the road from Universal and Seaworld, and they have a free shuttle if you dont want to pay for parking. I can honestly say, this is the hotel i will stay at when in town for buisness or pleasure. Fantastic all the way around!!

By on Oct 30, 2015

5

great hotel and outstanding service as well as the staff!

Couples

Great location, excellent service and very friendly staff. We totally enjoy our stay and will do it again.

By on Oct 26, 2015

5

great

Families

Wonderful stay , no complain , nice clean hotel , nice complimentary executive breakfast,

By on Oct 20, 2015

5

great family trip

Families

Great hotel. The only complaint is that they charge you 12.00 a day to park your car. Also the restaurant was expensive beautiful pool area.

By on Oct 14, 2015