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Recent guest reviews

I was able to check in early. The front desk staff was friendly and helpful. The room was clean. I liked that the room had a refrigerator, microwave, coffee maker, and mugs

We don’t at all like being required to pay for parking.

love the valet option compared to paying $60 for self parking, kind of steep but front desk and staff makes up for it. the restaurant on property makes a big difference too after a long day.

As usual I enjoyed my stay here. Straight shot to universal. Great breakfast buffet.

Close to attractions but need to update for phone charging and there was no mini fridge.

Clean and comfortable. Sid not understand the charge for parking at all. That will probably stop me from staying there again.

Most of the channels on TV had a weak signal. No guide available to see what is on.

I didn’t like property charging fee for parking but rest is fabulous.

The lobby is up to date and nice and bright but the floors and rooms are VERY dingy and dirty. The carpet in our hotel was VERY dirty and everywhere we looked I saw dirt. The bottom of the bathroom door had paint and rust worn away as if it were sitting in water before. The outlets had physical dirt all over them, the curtains and heavy and dingy. VERY DISAPPOINTING! Also, the parking lot had multiple signs posted about car safety and keeping them locked and the surrounding area is run down and not very nice. I would never recommend this property and am disappointed in Orbitz rating of this. I would like to ask for compensations back.

Checked in after 9pm paid $232 for one night includes no Breakfast and had to PAY $16 to PARK OUR CAR. SERIOUSLY TOTALLY DISAPPOINTED BUT AT THAT POINT COULD NOT WALK OUT BECAUSE IT WAS NOT REFUNDABLE. THE LOBBY WAS NOT CLEAN AT ALL. BUT OUR ROOM WAS VERY NICE. FOR THE MONEY WOULD NOT RECOMMEND THIS HOTEL.

Staff was great. The property was somewhat run-down.

Universal Boulevard Orlando FL

Hotel highlights

  • Walking distance to Ripley's Believe It or Not and Universal’s Volcano Bay
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Southwest Orlando within 2 miles (3 km) of Pointe Orlando, Crowne Plaza Orlando Universal is within a few miles (5 km) of other popular sights such as Universal CityWalk. This 400-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center.


Dining

Enjoy a leisurely bite to eat at Elements Bar and Grille, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 400 rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include safes, phones, and ironing boards.


Property features

At Crowne Plaza Orlando Universal, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 17 per day, and there's also a free theme park shuttle. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Room, Accessible, Non Smoking (Mobility, Roll-In Shower)

2 Double Beds | 2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza Orlando Universal

Everyone (31) Couples (3) Family (8)
5
Everyone

By on Oct 13, 2020

Review comment responded on Oct 21, 2020

Thank you for your review! Much appreciated!

5
Everyone

By on Jun 22, 2020

Review comment responded on Jun 26, 2020

It's great to know you were pleased with your recent experience. Thank you for this great rating.

4
Family

I was able to check in early. The front desk staff was friendly and helpful. The room was clean. I liked that the room had a refrigerator, microwave, coffee maker, and mugs

By on Mar 15, 2020

Review comment responded on Mar 16, 2020

Thank you for your review!

4
Family

We don’t at all like being required to pay for parking.

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Thank you for your review and rating. It's good to see by the 4 star rating you were happy overall with your experience. I am sorry you were not pleased with the parking fees. This is standard for full service hotels and we are priced on the lower end as compared to the other area hotels. I do hope you'll consider staying with us again the next time you are visiting Orlando. Thank you again.

5
Everyone

By on Nov 26, 2019

Review comment responded on Nov 27, 2019

Thank you for this great rating. We're so glad you were pleased with your experience and hope to see you again soon.

5
Partner Couples

love the valet option compared to paying $60 for self parking, kind of steep but front desk and staff makes up for it. the restaurant on property makes a big difference too after a long day.

By on Nov 9, 2019

Review comment responded on Nov 11, 2019

Thank you very much for your review MV! We appreciate your feedback and business!

5
Partner Couples

As usual I enjoyed my stay here. Straight shot to universal. Great breakfast buffet.

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Thank you. We're so happy to know you are always enjoy your experience here with us. We hope to see you again soon!

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you for your review!

5
Everyone

By on Aug 27, 2019

Review comment responded on Aug 28, 2019

Thank you for this wonderful rating. We're all thankful for the 5 stars and to know you enjoyed your experience. Please visit with us again soon.

3
Family

Close to attractions but need to update for phone charging and there was no mini fridge.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

We appreciate you taking the time to write a review and take heed of the constructive criticism....thank you for that. Hope to have you as our guest in the future!

Crowne Plaza Orlando Universal

7800 Universal Boulevard, Orlando, FL 32819
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