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Crowne Plaza Orlando Universal

4.0 out of 5.0

Recent guest reviews

The shuttle park service that is offered to the parks is free only during designated times : 8:30 am / 9:30 am and 8:15 pm and 9:30 pm . This was misrepresented by Orbotz.com which only lists that this hotel has free shuttle park service . I would not have chosen this hotel if I knew that there were designated times only . Next time I will book at Saphire Falls or one of the Lowes hotels that offer shuttles throughout the day . It is very expensive to pay uber ahd or taxis to go back and forth throughout the day . Otherwise the hotel was okay , I've stayed at better .

Went into hotel room early and sheets where not changed but house keeping changed them asap and everyone and everything was excellent and loved the pool

It's not easy to reach 5 stars, Crowne Plaza is an outstanding hotel.

Nice place. Hard to turn out of property and other cars don't readily let you in.

To say our trip to Orlando had not gone as planned would be an understatement. Mudslides, traffic jams, long waits for a rental car, and i was thinking to myself , Maybe i should never come back to orlando. Crown Plaza and their staff changed that thinking. When we arrived, the valet met us at the car with a smile, a bellman met us with a luggage cart and a smile, and the desk clerk made us feel right at home. it was literally the perfect ending to a horrible day. We stayed two nights, and had room service for two nights and their food is ridiculously good for hotel food. Their location is right down the road from Universal and Seaworld, and they have a free shuttle if you dont want to pay for parking. I can honestly say, this is the hotel i will stay at when in town for buisness or pleasure. Fantastic all the way around!!

Great location, excellent service and very friendly staff. We totally enjoy our stay and will do it again.

Wonderful stay , no complain , nice clean hotel , nice complimentary executive breakfast,

Great hotel. The only complaint is that they charge you 12.00 a day to park your car. Also the restaurant was expensive beautiful pool area.

Staff was amazing. We honestly expected the rooms to be a little bigger and nicer. The rooms were just your standard hotel room you would get at a cheaper hotel. There arent even mini fridges in the rooms so you have to spend more money buying cold drinks.

I was surprised to see the hotel under construction and I wish the front desk staff would have told us they had breakfast there lol

Expected better from this high end of a hotel. Charged for parking, no complimentary breakfast, no fridge to keep our waters in. The A/C and lights were much louder than to be expected. Sorta close, but that is about the only perk- other hotels would be a better find for park-goers.

the stay was nice, but we thought there would be complimentary wifi from the website but there was not.

It is the perfect location and really easy to enjoy Universal.

We had tickets to the Hardrock for a show and wanted some plance To stay for the night. (We are from a neighboring city). What a great hotel, a great value for the price and a very short ride to Universal.

We went on a trip with 12 family members . Would have preferred to be on the same floor. But we had nice spacious rooms we were upgraded to suites Staff was very helpful. They had a free shuttle service to Universal studios

Beautiful hotel, was very satisfied with my stay. The only thing I did not like was how rough the bed's comforter was, it irritated my skin. Other than that, very happy.

fantastic place, you won`t regret! We spent 2 days here and my friend and I both feel great about this place. I can say, this is the best hotel that I have ever booked. I will definitely book again if I go to Orlando again. The price is great and the room is so good that i do not know how to describe.

Limited shuttle services. Not very convenient for those who wants to visit just the theme parks.

There was nothing special about the hotel other than its location (very close to Universal). The room could have been cleaner (found mold in the coffee cups). The service could have been better (called for extra towels that were not delivered on two occasions). The food in the restaurant in the hotel was good, but a bit pricey ($70 for breakfast for four). And there was an extra $10/night parking fee that came as an unpleasant surprise.

room was very clean and the staff was great, but there was no restuarnt or anything nearby

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Executive Room, 2 Queen Beds, Executive Level

Queen 2 | Sleeps 4

Studio Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Crowne Plaza Orlando Universal

Everyone (4) Couples (89) Business (26) Family (109) Friends (18) Other (20)
3

free shuttle to parks

Everyone

The shuttle park service that is offered to the parks is free only during designated times : 8:30 am / 9:30 am and 8:15 pm and 9:30 pm . This was misrepresented by Orbotz.com which only lists that this hotel has free shuttle park service . I would not have chosen this hotel if I knew that there were designated times only . Next time I will book at Saphire Falls or one of the Lowes hotels that offer shuttles throughout the day . It is very expensive to pay uber ahd or taxis to go back and forth throughout the day . Otherwise the hotel was okay , I've stayed at better .

By , from massachusetts on Sep 5, 2017

Review comment responded on Sep 9, 2017

Pam, thank you for this review. Our shuttle is scheduled by the provider. As they update their schedule we update our website and other platforms. I will send this to our marketing team to ensure the listing is accurate. I apologize that you were not aware of this. I hope otherwise you enjoyed your stay. We are also completely renovating the property. We hope you'll visit with us the next time you're in Orlando. I'm sure you'll love it.

5

nice hotel very centralized

Everyone

Went into hotel room early and sheets where not changed but house keeping changed them asap and everyone and everything was excellent and loved the pool

By , from las vegas on Aug 23, 2017

Review comment responded on Aug 26, 2017

Devin, thank you for this wonderful rating and for sharing your experience. Apologies for not having the room entirely ready for your arrival. But we're so glad you thought so highly of your overall experience. We hope to see you again soon. Before you arrive next please download our app. It will help with area information and provide you with special offers while you're with us.

5

excellent stay

Everyone

It's not easy to reach 5 stars, Crowne Plaza is an outstanding hotel.

By , from SouthEast on Nov 28, 2016

Review comment responded on Dec 1, 2016

Thank you for this wonderful review and 5 star rating. We are most appreciative. We do hope you'll have an opportunity to return soon. There's always so much to do in Orlando. Soon, Universal Orlando is opening Volcano Bay, their new water park. It's sure to be amazing!

5

near universal

Everyone

Nice place. Hard to turn out of property and other cars don't readily let you in.

By on Jul 20, 2016

Review comment responded on Aug 4, 2016

Thank you for this great 5 star rating. It's great to know you enjoyed the hotel. Apologies for the traffic. Being so close to the attractions the area can become rather busy. Next time, we'd be happy to arrange a car for you or you can take the complimentary shuttle to the parks.

5

amazing hotel and service

Couples

To say our trip to Orlando had not gone as planned would be an understatement. Mudslides, traffic jams, long waits for a rental car, and i was thinking to myself , Maybe i should never come back to orlando. Crown Plaza and their staff changed that thinking. When we arrived, the valet met us at the car with a smile, a bellman met us with a luggage cart and a smile, and the desk clerk made us feel right at home. it was literally the perfect ending to a horrible day. We stayed two nights, and had room service for two nights and their food is ridiculously good for hotel food. Their location is right down the road from Universal and Seaworld, and they have a free shuttle if you dont want to pay for parking. I can honestly say, this is the hotel i will stay at when in town for buisness or pleasure. Fantastic all the way around!!

By on Oct 30, 2015

5

great hotel and outstanding service as well as the staff!

Couples

Great location, excellent service and very friendly staff. We totally enjoy our stay and will do it again.

By on Oct 26, 2015

5

great

Families

Wonderful stay , no complain , nice clean hotel , nice complimentary executive breakfast,

By on Oct 20, 2015

5

great family trip

Families

Great hotel. The only complaint is that they charge you 12.00 a day to park your car. Also the restaurant was expensive beautiful pool area.

By on Oct 14, 2015

4

great location

Couples

Staff was amazing. We honestly expected the rooms to be a little bigger and nicer. The rooms were just your standard hotel room you would get at a cheaper hotel. There arent even mini fridges in the rooms so you have to spend more money buying cold drinks.

By on Oct 12, 2015

4

business plus leisure trip

BusinessTravelers

I was surprised to see the hotel under construction and I wish the front desk staff would have told us they had breakfast there lol

By on Oct 6, 2015