Hotel Sofitel New York4.5 out of 5.0
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Recent guest reviews
Recently a friend and I treated ourselves to a fabulous week long stay on NYC. Saw shows, shopped , ate and drank our way through all of New York. We were so happy and delighted to have found the Sofitel. Beautiful two bed accommodations, terrific staff. Every whim was attended to. Doorman courteous, front desk was exceptional. Umbrellas provided for the torrential downpour, coffeemaker was requested at check in and refilled as often as needed. Loved the whole experience! Can highly recommend the Sofitel NYC.
The staff was extremely friendly, the food was delicious, and the hotel was very nice and comfortable. I will make this my choice hotel when staying in NYC.
Pleasant stay. Good concierge but little bit rude at the chekc out. never tell the customers that you can't!
Hotel con una ubicacion fabulosa y en muy buenas cindiciones con un personal espectacular y muy agradable.
Shout out to Danielle who checked me in , she was very gracious and welcoming and accomadated most of my request . The room is clean and well appointed . The hotel has all the amenities I was looking for . And lastly to the friendly staff shout out to y'all specially Xavier at the front desk and Mari at the bar thank you guys .
Hotel staff were very friendly and helpful. Restaurant food was good
Really nice upscale hotel within walking distance to Times Square. Friendly staff.
on checking in, I was not given my reserved room, luxury room 400 sq. ft. I called the front desk to complain, and I was told, that I can be moved to larger room, for a higher rate, but I answered that I have reserved the larger room. I went to the front desk and while complaining, the night manager, AMANDA, interfered and found me a room which I had reserved. Amanda was very pleasant, accommodating and apologetic and as a surprise she sent to my room a bottle of wine and a bottle of champagne and a small cake, which was greatly appreciated. She was very pleasant, and every time she saw pass by she asked about my stay. This lady has a lot of manners and politeness and she deserves higher promotions, because she can handle them properly. the other thing, I had the turndown service and two bottles of water. We had this service on Friday 12/2/16, the day we checked in, nothing on Sat 12/3, and on Sun 12/4 at 5:30pm I went down to the front desk, and asked for the bottled water, Oh , you have this service, will send the water right away. I called at 5:45pm and nothing happened, and went down at 6:00pm and nothing happened and I checker out at 12:00pm on Monday 12/5 and still I did not get my water. So I complained for the bad service I had, so they called the morning manager and starting apologizing. My answer was your apologies are too late, and I told her that I ended in her hotel because I could not get reservation in usual hotel, where I stay twice a year, The Waldorf Astoria
We had a great experience at this hotel. Our room was immaculately clean (I pay attention to detail), the staff was outstanding, food and drinks excellent, location was great! Can't say enough good things. We'd definitely come back.
The location is excellent and the staff is incredible. I had a hiccup or two with my room that was handled immediately and with the best customer service I have experienced in a long time. Everyone who works at this hotel is friendly, helpful and a joy to be around.
Great location, and gorgeous hotel. I gave the staff a 4 out of 5 because I felt they weren't as attentive as other hotels I've been to. I'm probably just being too picky, but when you would walk by the staff sometimes they wouldn't acknowledge you. Maybe it's just the French in them! Either way, I would highly recommmend this hotel! I will be staying here again!
Great location near theaters and 3 subway lines. Walk to many attractions. Great staff, room. Very friendly and helpful. Beautiful clean up to date room with nice view.
We were in suite 2914, gorgeous city views from both the sitting room and bedroom ❤️ The staff went above and beyond to make our stay special. I (bride) have been in some of the finest hotels from around the world, including The Royal Barbazon Golden Tulip Hotel, top hotels in Paris, Milan, Lugano, Hamburg, Barcelona not to mention the Waldorf Astoria here in NY NY & I was every bit as much pleased. The opulence is not as glamorous but the comfort and attention to detail is every bit as on a par. If you have to have the the full 5+ ***** experience then this is NOT the place for you, but if you want the comfort, amenities, and services at a modest price, THIS IS THE PERFECT FIT!
Room was spacious clean comfortable. The hotel itself is situated perfectly. The building is gorgeous, the architecture stimulating and the room, spacious clean and comfortable.
Wonderful stay at the Sofitel, will definitely stay there again!
Very good experience. Near to main attractions. Will recommend this hotel.
Just as advertised. Super friendly staff, very helpful also. Close to all tours and sites. Will return again.
The hotel itself is beautiful. All hotel staff were very friendly and helpful. Our rooms were clean and well cared for. Location was within walking distance to many attractions. We will definitely stay here again.
Great hotel. Good location. Elegant surroundings. Wonderful restaurant for European style breakfast.