It was nice, friendly staff
There was nothing unique about the property. The place smell like mildew and mold there was no restaurant that was advertised on the website the staff was indifferent trying to gets towels was a problem the pool was dirty no convenient vending area
One of the staff wasn't pleasant at all to deal with, was put in a room at first that wasn't clean and it wasn't what I expected, and I had to leave my car in a very unsafe area and had to walk from where I parked across the street back to the hotel,I don't recommend this resort
I was injured at this hotel on Thursday June 15th by a broken bed rail. Blood was everywhere and my wife went to inform the front desk and nothing was done. No asked to come see it nor offered a different room. We had to get up at 6am to go find another hotel and spend an extra $1000 just for a safe hotel. I wrote an incident report and no one has yet to contact me or offer a refund for my inused days being that my room was unsafe with my kids. I have all the pictures and at this point I'm going to have have to contact an attorney because Im a diabetes and the wound has yet heal. On top of that I hobbled to the bathroom in the middle of the night and there were roaches. Not water bugs but roaches. Stay away from this property, it is unsafe and they don't care.
Danielle at the front desk was absolutely awesome! We couldn’t have asked for a nicer more informative person to help us through check in
The staff was very friendly and helpful. The hotel was clean but kind of worn and torn. Overall, the amenities were nice and we could walk to the beach so we were fine, especially considering the price was very reasonable. It is also close to everything, just needs a few touch ups
The hallways smelled like smoke or weed. The room had sticky floors and counters, stained towels, lack of kitchen dishes and utensils, loose and leaky toilet, burnt out light bulbs, tub that drained really slow so you showered in a puddle. Will not stay there again no matter how cheap.
The registration personnels when above and beyond their durties to see to it we, my wife and I were given a room worth staying in after assigning into two rooms that had roaches sighted running in the kitchen and bathroom once the lights were turned on. This hotel should never be considered a Resort. We got nothing nothing for the price they changed us for Resort fees. The management is not inspection it's facility. Maybe someone from Orbit should book a room for observation as to it's conditioning. I promise you I wouldn't recommend this facility to any of my family or friends to schedule a room at the Patelle Resort for OYO in Myrtle Beach. I'm sorry I didn't take the serious views of some of the others guest who stayed there. What they presented in the photos for booking was nothing nothing as to what you'll see upfront upon arrival. My last and only visit/stay at Patelle Resort in Myrtle Beach.
Very clean
The staff was very rude. Double charged me. Was not clear at all where to park. Rooms had roaches.
It was not as described. The staff was rude, it was unclean, whirl pool was broke, elevator broke, toilets broke, AC broke, remotes broke. I do not recommend this hotel to anyone.
The shower was missing a shower head, so taking a shower felt like getting hosed down with a pressure washer. I turned on the hair dryer and it turned red hot and smoking like it was about to explode. There was no toilet paper holder. On top of that the sink in the bathroom was clogged and took about 15 min to finally go down the drain. Paint was peeling off the walls all through the the hote it was just a bad experience in general. Hotel needs alot of work.
I didn't like the fact that you had to go through the parking lot to get to the pool. The upkeep of the garage was dirty. The phone in our room never worked. There was no pots or pans in the room.The room next to ours had a baby and other kids that kept us up through the middle of the night, The check in was a joke, someone was training and the line was out the door.
Looked great once i got there. After a 3 hr. drive. But they did not have my reservation, even though i had a confirmation # and email verification as well. The hotel couldn't do anything and politely just threw their hands up and said sorry. I had to call orbitz and never got thru to them just automated voice options that sent me round and round. After an hr I left and drove back after dinner another 3 hrs.
I didnt like that i was told check in was at 3pm and my room wasnt ready. Then comes 4pm and my room was still not ready. Once i got.in my room there was dishes and trash in the sink hair all in my floor matt for the bathrooms and the trash was never taken out which they hid underneath the kitchen sink
Past 5pm by the time they had a room ready. They want $35 to check in early. Should have gotten $35 back for them being an hour past.
Nothing I will not stay there ever again
At first glance its seemed like a decent property. Once inside, that was a different story. The inside looks as if someone tried to flip an old hotel, by adding fresh paint and all the junkyard stuff they could find. Some beds were without box springs and low to the ground (we had 3 rooms), the metal bedframes stuck out way beyond the bed so your leg/feet hits it, and worst of all i went to make my kids bed in the morning and roaches crawled out! At that point I was completely done. While at the front desk to report the incident another guest was complaining of finding a needle in his room. If you absolutely need a place to stay (bc this is probably the cheapest right on the beach), then grap yourself a can of raid and give it a try. Otherwise, skip this place.
Family Kingdom Amusement Park is within a 5-minute walk of Palette Resort Myrtle Beach by OYO while other popular sites like Ripley's Believe It or Not are within a couple of miles (3 km). This 129-room, 3-star aparthotel welcomes guests with 4 outdoor pools, a restaurant, and free in-room WiFi.
Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service.
Each apartment is individually decorated and features a kitchenette with a refrigerator and a microwave. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board. Weekly housekeeping is available.
Renovated in 2017, Palette Resort Myrtle Beach by OYO offers 4 outdoor pools, a lazy river, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach aparthotel include a spa tub, coffee/tea in a common area, and laundry facilities.
It was nice, friendly staff
There was nothing unique about the property. The place smell like mildew and mold there was no restaurant that was advertised on the website the staff was indifferent trying to gets towels was a problem the pool was dirty no convenient vending area
Jermaine, we're truly sorry to hear about the issues you encountered during your stay. The unpleasant aromas you noted and absence of a restaurant certainly don't reflect the standards we aim for. We're also sorry to hear about the inconvenience obtaining towels and the cleanliness of the pool area. We'll make sure your feedback gets to the relevant team for review and action. Thank you for bringing these issues to our attention.
One of the staff wasn't pleasant at all to deal with, was put in a room at first that wasn't clean and it wasn't what I expected, and I had to leave my car in a very unsafe area and had to walk from where I parked across the street back to the hotel,I don't recommend this resort
Thank you for sharing your feedback, Carlos.We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to show you the service we're truly capable of providing.
I was injured at this hotel on Thursday June 15th by a broken bed rail. Blood was everywhere and my wife went to inform the front desk and nothing was done. No asked to come see it nor offered a different room. We had to get up at 6am to go find another hotel and spend an extra $1000 just for a safe hotel. I wrote an incident report and no one has yet to contact me or offer a refund for my inused days being that my room was unsafe with my kids. I have all the pictures and at this point I'm going to have have to contact an attorney because Im a diabetes and the wound has yet heal. On top of that I hobbled to the bathroom in the middle of the night and there were roaches. Not water bugs but roaches. Stay away from this property, it is unsafe and they don't care.
Danielle at the front desk was absolutely awesome! We couldn’t have asked for a nicer more informative person to help us through check in
Thanks for the great review, Mary!We're delighted to hear that you had such an outstanding experience with our team at OYO Palette Resort Myrtle Beach! It's wonderful that Danielle provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience!
The staff was very friendly and helpful. The hotel was clean but kind of worn and torn. Overall, the amenities were nice and we could walk to the beach so we were fine, especially considering the price was very reasonable. It is also close to everything, just needs a few touch ups
Thank you for taking the time to share this 4/5 review, Kelly!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our friendly staff and prime location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our amenities and condition of our property with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
Thank you for sharing your feedback, Jeleshia.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
The hallways smelled like smoke or weed. The room had sticky floors and counters, stained towels, lack of kitchen dishes and utensils, loose and leaky toilet, burnt out light bulbs, tub that drained really slow so you showered in a puddle. Will not stay there again no matter how cheap.
Thank you for sharing your feedback with us, Joseph.We regret that you experience with us was anything less than perfect and that the condition and cleanliness of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
The registration personnels when above and beyond their durties to see to it we, my wife and I were given a room worth staying in after assigning into two rooms that had roaches sighted running in the kitchen and bathroom once the lights were turned on. This hotel should never be considered a Resort. We got nothing nothing for the price they changed us for Resort fees. The management is not inspection it's facility. Maybe someone from Orbit should book a room for observation as to it's conditioning. I promise you I wouldn't recommend this facility to any of my family or friends to schedule a room at the Patelle Resort for OYO in Myrtle Beach. I'm sorry I didn't take the serious views of some of the others guest who stayed there. What they presented in the photos for booking was nothing nothing as to what you'll see upfront upon arrival. My last and only visit/stay at Patelle Resort in Myrtle Beach.
Thank you for your feedback, Robert.We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future.We'd love to host you again and give you the wonderful experience we have become known for here.
Very clean
Thank you for the excellent review, Timothy!It's lovely you had such a pleasant experience at OYO Palette Resort Myrtle Beach! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Thank you for sharing this wonderful review with us, Toni!We're thrilled to hear you had such an enjoyable experience at OYO Palette Resort Myrtle Beach! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!