Started out that I had to contact the management within about 2 hours of checking in due to the unit not being clean, items broken in the unit, no sheets for the pull out sofa, sink backing up, etc. I continued to message them through the stay as new things were found broken, etc. Finally on the next to last day they turned in a work order when the fridge was leaking a black substance all over the floor. I was told they would contact me before entering the unit, not so much. Came back to the black substance being gone and them finally having taken the broken chair (but did not replace it with a new one) and still a backed up master bathroom sink and not attached master bath toilet seat.
The good-location was great, close to things but not too close where you couldn’t drive without getting stuck in traffic. Right on the beach, lots of pools, cornhole, arcade, on-site bar/restaurant. The unit itself had a good layout and decorated well. Nice balcony overlooking the lazy river with ocean views.
The bad-response from management. The cleanliness upon entering was bad! Good in the cupboards from prior group (an entire bag of nasty onions-maybe not from prior, but a few prior!). Sand everywhere in the unit, on shelves, baseboards, etc. I spent a few hours cleaning with the few supplies I had because I didn’t want to use the dirty dishes, floors were a mess, etc. They failed to address numerous issues including a toilet seat that took you for a ride when you sat on it because there was nothing holding it on except the screw through the hole (no nut on the other side). Master bath sink backed up from minute number 1 and was never addressed. Unit had plenty of cups, however the plate and silverware selection was terrible. Missmatched plates, only 4 forks (unit says it sleeps 6 or 8, don’t remember-we had 5 people in our group, so someone doesn’t get a fork). No potholders for taking things out of the oven, no baking dishes, just 1 sheet pan. No sheets for the pull out sofa or pillowcases (plenty of extra pillows though). The fridge door storage was essentially useless except 1 part because the racks were missing.
Overall-very disappointed in our stay because there was so much potential for this place but clearly not being taken care of well.