We had added a note that we'd be checking in late when we made the reservation online; however, when we came there (after midnight), there was no one @ the front desk. We called 0 for the front desk, but the phone just kept ringing. Called the hotel customer service line, but was placed on hold for 20 mins. We basically stood outside in below freezing temperature (30 degrees) for 30 mins before a guest just happened to walk down the hall & heard/saw us pounding on the thick glass window. We, then, waited an additional 30 mins @ the front desk area while the customer service rep & general member tried calling the front desk agent. After all this wait time, our 6 year-old autistic child had a meltdown on the hotel lobby floor, because of the long wait. I've never experienced a check-in like this ever before.
My two sons and families were checking into different rooms. One had an infant, the other had small children. The one with the children did not get a room with two beds as reserved and had to go to another hotel. I would have stayed another day, but didn't want to go through the hassle. I understand the hotel was full, but they couldn't register early , and there was a funeral all afternoon that they were attending.
The major fitness pieces, treadmills, stationary bike were not working. We had a plumbing issue, called front desk to report it and request repair while we were out. Got back about 9 pm and it was not fixed. It was a clogger toilet that we had to do ourselves. I had made three different reservations for out of town family attending a funeral. One had a room change which we were notified about. the other so had a child and needed two beds. When he checked in, he was told there were no rooms with two beds. He had to stay at a different hotel. WE HAD RESERVATIONS!!!!!! Not my problem if they overbooked or someone changed their requirement. I was going to stay a fourth night, but went to a red roof inn instead.
The amenities are good and the overall concept is good and things are well organized. The property needs a more maintenance and cleanliness. A little TLC would go a long way to improve the experience
Wouldn't be back to this hotel especially with many other options in the same area.
Very good experiences... Staff very friendly also...
Had a great, restful night before attending a conference in Philadelphia. Hotel had all necessary amenities, utensils and comfortable bed.
Nice stay.the only thing missing was an indoor pool.
Great bed but too soft for old backs. Same for soft pillows.
This hotel was fine for a few day stay on a business trip. The shower could use more water pressure and it didn't get very hot. Also, I had someone call me pretending to be the staff to get my credit card number not the hotel's fault but seemed to me like it targeted this hotel. I'd stay there again if I got the same deal as it was a good value. Loved that they had HBO.
Stayed here on business. No issues and was exactly what I expected.
Clean cheap and quiet. What else could you want for $70 a night
internet/tv available nice and clean. good for family trip
Nearby access to food made this a nice business trip. I went while there was a lot of snow and the road going into the hotel was very icy but staff kept the door ways free of ice and made sure it was safe for guests. Room was very nice and comfortable.
Nice place to stay. I would stay here every trip to New Jersey.
Very nice large room! VERY comfortable bed and pillows! Quiet location. My new "Go To " place to stay when working in Philadelphia!
This was a great experience staying there for the weekend. Great location and lots of attraction around it.
i booked a room and signed in at desk not to smoke in the room... which i never smoke anyway... but guess what? the room had been smoked in previously and it wasn't noticed by just me but my family when they visited in my room.
I love this hotel very clean, comfortable, great staff.
Great location off the main drag, quiet with good service and amenities. Many services a short drive away.
Located within 2 miles (3 km) of Garden State Discovery Museum, Candlewood Suites Philadelphia-Mt. Laurel places you within a few miles (5 km) of Moorestown Mall. This 123-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking.
The 123 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Washers/dryers, coffee makers, and free local calls are also standard.
Guests of Candlewood Suites Philadelphia-Mt. Laurel enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
We had added a note that we'd be checking in late when we made the reservation online; however, when we came there (after midnight), there was no one @ the front desk. We called 0 for the front desk, but the phone just kept ringing. Called the hotel customer service line, but was placed on hold for 20 mins. We basically stood outside in below freezing temperature (30 degrees) for 30 mins before a guest just happened to walk down the hall & heard/saw us pounding on the thick glass window. We, then, waited an additional 30 mins @ the front desk area while the customer service rep & general member tried calling the front desk agent. After all this wait time, our 6 year-old autistic child had a meltdown on the hotel lobby floor, because of the long wait. I've never experienced a check-in like this ever before.
My two sons and families were checking into different rooms. One had an infant, the other had small children. The one with the children did not get a room with two beds as reserved and had to go to another hotel. I would have stayed another day, but didn't want to go through the hassle. I understand the hotel was full, but they couldn't register early , and there was a funeral all afternoon that they were attending.
The major fitness pieces, treadmills, stationary bike were not working. We had a plumbing issue, called front desk to report it and request repair while we were out. Got back about 9 pm and it was not fixed. It was a clogger toilet that we had to do ourselves. I had made three different reservations for out of town family attending a funeral. One had a room change which we were notified about. the other so had a child and needed two beds. When he checked in, he was told there were no rooms with two beds. He had to stay at a different hotel. WE HAD RESERVATIONS!!!!!! Not my problem if they overbooked or someone changed their requirement. I was going to stay a fourth night, but went to a red roof inn instead.
The amenities are good and the overall concept is good and things are well organized. The property needs a more maintenance and cleanliness. A little TLC would go a long way to improve the experience
Wouldn't be back to this hotel especially with many other options in the same area.
Very good experiences... Staff very friendly also...
Had a great, restful night before attending a conference in Philadelphia. Hotel had all necessary amenities, utensils and comfortable bed.
Nice stay.the only thing missing was an indoor pool.
Great bed but too soft for old backs. Same for soft pillows.
This hotel was fine for a few day stay on a business trip. The shower could use more water pressure and it didn't get very hot. Also, I had someone call me pretending to be the staff to get my credit card number not the hotel's fault but seemed to me like it targeted this hotel. I'd stay there again if I got the same deal as it was a good value. Loved that they had HBO.
