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Holiday Inn Express at Monterey Bay

2.5 out of 5.0

Recent guest reviews

Disappointed - We've got a room on the highest floor (5/F) facing to Del Monte, nice view OUTSIDE of the room. The sad part is, you can't really enjoy the view because there is only one window in the room that faces the hallway. It is a noisy room, you can hear people talking, walking, car driving by all the time. I figured out the entry door has a big gap between the floor, that could be one of the reason why the room is not soundproofing. But the worst part in the room is the Bathroom. In a very tiny area, you will get a shower stand and a toilet. The shower stand only comes with half cover glass (not a slide door), the entire area including the toilet and the floor are all wet after showered, very messy. And you can barely close the door. A regular motel bathroom would be bigger than this one. Guess this it the worse Holiday Inn Express location that I had ever seen. The location of the hotel is good, but not the room. I should have just pay $80 bucks extra to get the room in the Embassy Suite right next to this hotel.

This hotel is by far the best I stay the last 5 trips we stay for one night gateaway. The hotel look like it has recently renovated as everything look new. Pro: clean room, clean pool & hot tub, decent breakfast (good enough for the kids to enjoy before we head out to look for good brunch), lots of parking space. There's a little trail near by to hike and bike. Con: The room is a little small for our family of 4 as the space between the bed and furnitures are very close, maybe only 2 feets apart. Kids was not able to run around room much as I try to get ready. But it's not too much of a deal for a short stay.

Holiday Inn Express has always been our favored hotel to stay. But this particular one at Monterey Bay is really disappointed. The staffs are not well trained. The iron in our room was not working. We had to asked a few times to get a replacement. The room cleaning staff took away used towels, but didn't leave clean ones. Nor did they replenish shampoo, etc. We had to go to the front desk and asked for them. The most ridiculous was on one day they only did one bed while there are two beds in the room. After all this might be due to the days we stayed from 9/2 to 9/5. But the hotel should have anticipated the busy season and prepared accordingly.

Our experience was very present. Rooms were clean which is the most important thing to me. Staff was friendly. Breakfast food was great! My only issue was the it was a little loud but it could have been because my room was on a corner.

The hotel doesn't have an indoor pool. Part of it was under construction. Location is nice and the price is acceptable.

Internet something was not right, after connecting to hotel wifi whole system locked up. I rebooted 3x only lock up when connected to wifi. I disconnected and went to Starbucks computer worked great again. Also construction very loud right outside of room. I booked for two days left after the first night.

Our stay was short. Just over night. Our front desk clerk was friendly, helpful and accommodating. Our room was cozy. The toilet was not flushing properly. We called the front desk to inform them. They sent a maintenance person to fix it immediately. He replaced the flushing mechanism promptly. We left early the next day and the desk clerk checked us out promptly. Unfortunately we could not stay for the Continental Breakfast. But there was coffee already made and that was nice to get before we left. All in all it was a comfortable stay.

Front desk staff was great. On second day, I left room early and was back at 4:40 pm and room was not done. Just as I had settled in from a long day, housekeeping knocked on door to clean...I refused at this point. Breakfast is NOT recommended: rubbery scrambled eggs, biscuits that could be used as baseballs, and cereal selection tilted towards sugar. Location is great and parking easy.

travel with a friend. the hotel is good for the price and service. during holiday season, one should expect a lot of travelers in the hotel for breakfast.

GOOD SERVICE FOR THE PRICE,NO HIDDEN FEES,BREAKFAST IS VERY GOOD,THEY HAVE A GOOD VARIETY OF FOOD.

There was flush water leakage in toilet and we had water all over bathroom. There was bad smell as well inn room. It was absolute disaster. Hotel staff was friendly and apologetic though.

I always trust Holiday Inn conditions. My plan was traveling by Monterey, visit old fisher wharf. But GF too tired to continue travel. So made the reservation at almost 8PM. Not expect too good, but finally find it is much better than i thought. And met a coon at there, wonderful experience!

The location is OK - outside of Monterey, you still have to drive into the city. The rest is fine

I booked this hotel because we were taking the kids to the aquarium. We also took them to the beach which was a two minute drive from our hotel. The staff was very friendly! The hotel itself was really clean. The only thing I didn't like was it had double beds. Which are really small. I wish they would have had queen sized beds. That would have been perfect! We walked to Chilis which was in the same parking vicinity as the hotel. I was glad we didn't have to go far for a good dinner. This hotel offers complimentary breakfast and it was AMAZING!! Pancakes, sausage, eggs, bagels, biscuits and gravy, fresh fruit, yogurt, oatmeal, cold cereal, muffins, coffee, juice. So many things to choose from. The aquarium was only 2 miles away! I would definitely stay here again!!

Got 2 rooms, one for wife and me, one for two teen aged sons for 4 nights. Smallest room with 2 double beds I've ever stayed in. Had to step up on the beds to get around. I could reach up and touch the ceiling in the bath. Toilets clogged easily, twice in 4 days. The cable TV was delivered over WiFi, I believe, which wasn't fast enough. Very poor, pixellated image on TV. Also made WiFi for laptop, phones, and tablet unusable. Room ventilation very poor. Windows were fixed, could not open; needed to run A/C fan to pull in any outside air. We must have been close to the smoking section of the hotel, because we pulled in a lot of cigarette smoke. Tiny pool, tinier hot tub. No towels at pool. Elevator was tiny, slow, and noisy. Hotel does not have a service elevator for maid's carts and such, so if you were there when they were cleaning you had to compete with them to get up and down. Maids didn't show up to clean until after 5 pm. Included continental breakfast was not worthwhile. Overall, management cheaped out on important systems that make a hotel comfortable, and then understaffed the place as well.

HOSPITALITY: The friendly reception and treatment of guests or strangers. This is exactly what we experienced at The Holiday Inn Express. Great Staff, wide variety of choices for breakfast and clean rooms. My son forgot his toothbrush at home but that was no problem because the front desk had a free toothbrush. My two teenage boys participated in a Spartan Race this weekend. Last weekend we were at the Rock and Roll Half Marathon in San Diego and at the hotel we stayed in we paid for internet, parking and breakfast. So, you can understand why I gave this stay five stars. Thank you! Great stay.

We took our whole lax team and had 17 rooms at this hotel. They were so friendly and let the girls have a great time. . We will be back again every year

The hotel meet my needs, the room is clean, the stuff is very friendly. The location is very quite but not very close to downtown.

The hotel was nice & clean. Best sea side view and best complimentary tasteful food ever.

The duck and geese on the lake next to the Hotel parking lot was to watch. excellent photo op

1400 Del Monte Blvd Seaside CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express at Monterey Bay places you within 3 miles (5 km) of popular attractions like Fisherman's Wharf and Dennis the Menace Park. This 143-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Monterey Bay Aquarium and Maritime Museum are also near this Seaside hotel.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 143 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.


Property features

At Holiday Inn Express at Monterey Bay, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and free newspapers.

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 3

Guest reviews for Holiday Inn Express at Monterey Bay

Everyone (4) Business (8) Couples (48) Family (48) Other (3) Friends (9)
2

convenient location, noisy room and tiny bathroom

Everyone

Disappointed - We've got a room on the highest floor (5/F) facing to Del Monte, nice view OUTSIDE of the room. The sad part is, you can't really enjoy the view because there is only one window in the room that faces the hallway. It is a noisy room, you can hear people talking, walking, car driving by all the time. I figured out the entry door has a big gap between the floor, that could be one of the reason why the room is not soundproofing. But the worst part in the room is the Bathroom. In a very tiny area, you will get a shower stand and a toilet. The shower stand only comes with half cover glass (not a slide door), the entire area including the toilet and the floor are all wet after showered, very messy. And you can barely close the door. A regular motel bathroom would be bigger than this one. Guess this it the worse Holiday Inn Express location that I had ever seen. The location of the hotel is good, but not the room. I should have just pay $80 bucks extra to get the room in the Embassy Suite right next to this hotel.

By , from Sunnyvale, CA on May 8, 2017

Review comment responded on May 12, 2017

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I am glad to hear that you were satisfied with the competence of our front desk team and our location.

5

clean and convienent stay!

Everyone

This hotel is by far the best I stay the last 5 trips we stay for one night gateaway. The hotel look like it has recently renovated as everything look new. Pro: clean room, clean pool & hot tub, decent breakfast (good enough for the kids to enjoy before we head out to look for good brunch), lots of parking space. There's a little trail near by to hike and bike. Con: The room is a little small for our family of 4 as the space between the bed and furnitures are very close, maybe only 2 feets apart. Kids was not able to run around room much as I try to get ready. But it's not too much of a deal for a short stay.

By , from San Jose, CA on Apr 24, 2017

Review comment responded on Apr 28, 2017

Thank you for the terrific score and comments. Glad to hear you had a great family trip.

2

disappointed at this holiday inn express

Everyone

Holiday Inn Express has always been our favored hotel to stay. But this particular one at Monterey Bay is really disappointed. The staffs are not well trained. The iron in our room was not working. We had to asked a few times to get a replacement. The room cleaning staff took away used towels, but didn't leave clean ones. Nor did they replenish shampoo, etc. We had to go to the front desk and asked for them. The most ridiculous was on one day they only did one bed while there are two beds in the room. After all this might be due to the days we stayed from 9/2 to 9/5. But the hotel should have anticipated the busy season and prepared accordingly.

By , from California on Sep 6, 2016

Review comment responded on Oct 25, 2016

Thank you for taking the time to leave your feedback regarding your recent stay. We always appreciate constructive criticism and use it as an opportunity to improve. We're happy to hear that you enjoyed our convenient location, but disappointed that you were unhappy with the housekeepers. I will certainly review your comments with them

4

clean rooms!!

Everyone

Our experience was very present. Rooms were clean which is the most important thing to me. Staff was friendly. Breakfast food was great! My only issue was the it was a little loud but it could have been because my room was on a corner.

By , from Montery, CA on Jul 9, 2016

4

trip is alright

BusinessTravelers

The hotel doesn't have an indoor pool. Part of it was under construction. Location is nice and the price is acceptable.

By on Feb 9, 2016

2

work trip

BusinessTravelers

Internet something was not right, after connecting to hotel wifi whole system locked up. I rebooted 3x only lock up when connected to wifi. I disconnected and went to Starbucks computer worked great again. Also construction very loud right outside of room. I booked for two days left after the first night.

By on Dec 16, 2015

4

quick business trip

Couples

Our stay was short. Just over night. Our front desk clerk was friendly, helpful and accommodating. Our room was cozy. The toilet was not flushing properly. We called the front desk to inform them. They sent a maintenance person to fix it immediately. He replaced the flushing mechanism promptly. We left early the next day and the desk clerk checked us out promptly. Unfortunately we could not stay for the Continental Breakfast. But there was coffee already made and that was nice to get before we left. All in all it was a comfortable stay.

By on Nov 27, 2015

3

could be better

Singles

Front desk staff was great. On second day, I left room early and was back at 4:40 pm and room was not done. Just as I had settled in from a long day, housekeeping knocked on door to clean...I refused at this point. Breakfast is NOT recommended: rubbery scrambled eggs, biscuits that could be used as baseballs, and cereal selection tilted towards sugar. Location is great and parking easy.

By on Oct 25, 2015

5

good value for travel

GetawayWithFriends

travel with a friend. the hotel is good for the price and service. during holiday season, one should expect a lot of travelers in the hotel for breakfast.

By on Oct 19, 2015

4

family vacation

Families

GOOD SERVICE FOR THE PRICE,NO HIDDEN FEES,BREAKFAST IS VERY GOOD,THEY HAVE A GOOD VARIETY OF FOOD.

By on Aug 7, 2015