Front desk staff for the AM shift (before 3pm) is the worst. No one answers any of the phones. The rooms aren’t vacuumed properly. The premises is Fantastic just wish the staff would get up to par and act concerned about the guests. The afternoon and nighttime staff are great.
Several electrical outlets in room did not work. No counter space in bathroom for personal items. No shelf in shower for shampoo or soap.Had to plug coffee maker in bathroom outlet and set it on toilet since other room outlets did not work. When we called desk, no one ever answered the phone. Disappointed in this hotel.
Pretty outdated and small rooms for their rates...
Location is great Short Walk to strip, Beach in back of hotel
friendly staff Aric was great at the beach! The bartender on Sunday and Tuesday was excellent . Bartender Monday night seemed aloof and preoccupied not really interested in doing her job.
Valet parking extremely overrated and resort fees too
The place is very nice. I liked that the beach was a short walk from the hotel
We stayed in the townhouse before but this time our townhouse didn’t have a kitchen which was a huge inconvenience. Some of The staff was a little rude as well but overall clean hotel, good location and would stay here again.
NO SUGAR OR MILK IN ROOM FOR COFFEE. Concierge needs training. They will charge you for everything and all these hidden fees when you get the invoice.
Property was great room service was not good!! Asked for ice never got it!!
The staff was amazing! The property itself was ok. The room I had was small, especially the bathroom. I could barely turnaround.
Vallet parking was expensive and on top of that you have to pay the resort fees which is expensive when you already have booked the hotel.
Located in South Beach, Shelborne South Beach is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Miami Beach Boardwalk. This 4.5-star hotel has 220 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an outdoor pool.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 220 rooms provide iPod docks, minibars, and coffee makers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, free bottled water, and laptop-compatible safes are also standard.
Guests of Shelborne South Beach enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 44 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this beach hotel include a spa tub, a rooftop terrace, and free WiFi in public areas.
Front desk staff for the AM shift (before 3pm) is the worst. No one answers any of the phones. The rooms aren’t vacuumed properly. The premises is Fantastic just wish the staff would get up to par and act concerned about the guests. The afternoon and nighttime staff are great.
Several electrical outlets in room did not work. No counter space in bathroom for personal items. No shelf in shower for shampoo or soap.Had to plug coffee maker in bathroom outlet and set it on toilet since other room outlets did not work. When we called desk, no one ever answered the phone. Disappointed in this hotel.
Pretty outdated and small rooms for their rates...
Location is great Short Walk to strip, Beach in back of hotel
Thank you for your feedback! We'll be looking at this closely to ensure this doesn't happen again! We do hope you give us another opportunity in the near future!
friendly staff Aric was great at the beach! The bartender on Sunday and Tuesday was excellent . Bartender Monday night seemed aloof and preoccupied not really interested in doing her job.
Great to hear! Thank you so much! We truly appreciate your feedback and are looking forward to your next stay with us Mr. Watson!
Valet parking extremely overrated and resort fees too
Thank you so much! We're looking forward to host you again in the near future! We'll be sure to address your concerns to ensure we work on a solution!
Thank you for your feedback! We'll be looking at this closely to ensure this doesn't happen again! We do hope you give us another opportunity in the near future!