Good!
Newly renovated rooms which was nice, but because of COVID no room service, minibar, etc. Shower pressure was awful. Safe was broken and took 3 days to fix! Food was OK, a bit overpriced though. Rooms have thin walls and on weekends it can be loud because of the location. Otherwise the property is decent although some of the crowd that hangs out by the pool is not so great. Unfortunately I had an expensive item stolen from the poolside which the hotel refused to take any accountability for. So, needless to say, as a solo female traveler I don’t feel safe at this property and would not return.
The property was awesome again. They are being careful of course so the full amenities weren't always available (restaurant closed at 1pm) for example but it was still a great stay.
Very hip, clean, friendly, accomodating, and fun property. Great location, and we loved using the bicycles. Highly recommended.
Great location, restaurant was really good. Staff was so helpful!
Staff was highly attentive to all my needs. They were just a text away for anything I wanted.
Great little hotel for the price! Everyone that works there is super friendly. Rooms are a bit small which is the only downside of the hotel but the pool & great location to everything make up for it. Would definitely stay there again.
Location is great. Love the quick beach access and poolside bar.
The workers are all amazing. From the front desk especially.
You get charged for every little thing. 10 bucks for a bottle of water !!! My daughter needed 7 ounces of milk they charged us 7 dollars. Are you serious?
Pros: I liked that we were able to check in early in the morning as soon as we arrived (8am) The girl in the front was super welcoming and friendly. The cleaning staff did Great cleaning the room so we came back to a nice clean room each time we went out. Lincoln road mall was super close by. Walking distance to everything. Cons: The pool wasn't open so they suggested using a neighbor hotel's pool. We were told we had 2 complimentary beach chairs yet upon going to the beach we had a staff member asking for our room # and were told anything used at the beach would be charged to our room. On Sunday the hotel hosted a Pool Party which we were excited for since we got complimentary tickets to attend yet the atmosphere wasn't the best. Being asked if we wanted to purchase drugs several times made it uncomfortable that we just left.
Wonderful amenities above and beyond the norm, impeccable housekeeping, warm and friendly staff throughout! Beautiful pool and common areas! Most welcoming property on Oceanfront Collins!
I loved everything about the hotel especially the pool and great spots to take pictures! The room was very nice, my whole experience felt more luxurious than I thought it would be. Everyone was extremely friendly and kind! I would most definitely come back and book another stay!
Amenities were fantastic. they offer a lot. Free wine, coffee and newspapers everyday.
The Surfcomber has really gone downhill lately and I’m disappointed with my recent stay. I think much of it has to do with poorly trained staff who don’t seem to fully understand how the property operates.
Located in South Beach, Kimpton Surfcomber Hotel, an IHG Hotel is next to popular attractions like Collins Avenue Shopping Area and Espanola Way and Washington Avenue. This 4.5-star hotel has 186 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
In addition to a restaurant that serves breakfast, brunch, and dinner, there's also a cocktail bar. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.
Kimpton Surfcomber Hotel, an IHG Hotel's 186 rooms are recently renovated and provide iPod docks, minibars, and safes. Guests can expect to find free WiFi and flat-screen TVs. Beds sport Frette Italian sheets. Other standard amenities include phones and ironing boards.
Renovated in 2020, Kimpton Surfcomber Hotel, an IHG Hotel features an outdoor pool, a 24-hour fitness center, and a business center. Valet parking is offered for USD 46.00 per night. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include coffee/tea in a common area, free use of bicycles, and express check-out.
Good!
Thank you so much for your feedback and staying with us! We're excited to have you back on property the next time you're in Miami Beach!
Newly renovated rooms which was nice, but because of COVID no room service, minibar, etc. Shower pressure was awful. Safe was broken and took 3 days to fix! Food was OK, a bit overpriced though. Rooms have thin walls and on weekends it can be loud because of the location. Otherwise the property is decent although some of the crowd that hangs out by the pool is not so great. Unfortunately I had an expensive item stolen from the poolside which the hotel refused to take any accountability for. So, needless to say, as a solo female traveler I don’t feel safe at this property and would not return.
Thank you for your honest feedback and apologies that the stay did not go as planned. I believe that management has already followed up with the incident. We hope to make it up to you in the future.
Thank you for your feedback. We hope to see you again and make it a 5 next time.
Thank you for your 5 star rating !
The property was awesome again. They are being careful of course so the full amenities weren't always available (restaurant closed at 1pm) for example but it was still a great stay.
Thank you for your feedback and understanding during this time! We hope to see you again at another time.
Very hip, clean, friendly, accomodating, and fun property. Great location, and we loved using the bicycles. Highly recommended.
Thank you for your positive review. It's great to hear you took advantage of all of our hotel amenities!
Great location, restaurant was really good. Staff was so helpful!
Thank you :)
Staff was highly attentive to all my needs. They were just a text away for anything I wanted.
Thank you so much for your 5 star feedback we thrive for these. Have an amazing day and hope to see you again-Marc
Great little hotel for the price! Everyone that works there is super friendly. Rooms are a bit small which is the only downside of the hotel but the pool & great location to everything make up for it. Would definitely stay there again.
Sam, Thank you for the shout out! We cant wait to have you come again!
Thank you so much for your 5 star review! We're elated to hear that you enjoyed your stay with us and we hope to see you again soon!