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Recent guest reviews

Good experience. I had accidentally double booked my stay with orbitz and the hotel manager was very helpful in fixing my error.

Wow - This is a first class property! I stay in luxury hotels all over the world and this hotel really exceeded my expectations. The hotel and my room were designed with all the little details thought out. Dimmable lighting in the room and bedroom make such a difference. Mirrors everywhere - bath vanity, in the shower, full body, etc. A make up magnifying mirror. These little details mean a lot to a frequent traveller!

I live down the block and was "upgraded", so maybe I expected too much. It just didn't do anything for me. I recently stayed in an "aloft" in Louisville, and found that to me a much more pleasant and realistically-priced experience. The front desk staff at night was amazing. The young woman in the morning at check out could not be bothered with me, and the bartender/waitress clearly did not want to be there.

The restaurant in-room dining quality was excellent!!

21c is our favorite hotel in Lexington. Friendly staff and the rooms are always spotless.

I'll continue to stay there on a regular basis. It's easy to check in and out and has a great restaurant and room service.

Loved that it is centrally located to many restaurants. The restaurant in hotel was good. Loved the museum in the hotel.

Great hotel. Great staff. This is our favorite hotel in Lexington.

Cool hotel with modern amenities. The artwork was neat as well. Rooms were comfortable and we loved the Nespresso machine! The front desk staff and valets were friendly. But, we found hair in our tub. Ick! Also, staff was a little stingy with coffee, cream and sugar in the room. ( even after I asked for some) Valet parking was expensive!! $23 per day! Too much! Overall, this is a nice, upscale, contemporary hotel. I’d probably stay there again.

Totally satisfied with the trip. Hotel was a delightful surprise with its location, friendly staff. It was within reasonable distance of places I visited.

The 21C chain is by and large pretty reliable & trendy, but the Lexington location seems to have been overlooked lately. I was a little put off by the $25 parking fee, but I slept well. The problems tarted in the morning: both of the machines I used in the fitness room were dysfunctional, the bath towel was frayed and ripped while I was drying myself, and the breakfast experience was really bad: cliquish staff, ignoring customers to chat between themselves. The food came out very late, the waiter didn't mention my dish was very hot (I burned my tongue), and he didn't offer a coffee refill until I was finished (my cup had been empty for my entire meal). Then I went to look at the art, which in multiple cases was decaying visibly, and seemed like it needed to be stripped down & re-installed.

So many disappointments that I don't know where to start. Hotel was hosting a conference and seemed ill prepared to handle other guests. Restaurant closed without notice. Room assignment incorrect on check in resulting in multiple trips to front desk. Noise from courtyard bars at night and massive construction project across the street all day made for a restless stay. Last night had dinner in restaurant and it took almost an hour to get our appetizer. Staff were nice and museum aspect is great, when you can see it. Bottom line, we will not stay here again!

Great modern hotel! Loved all of the art scattered about.

West Main Street Lexington KY

Hotel highlights

  • Walking distance to Rupp Arena
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown within a short walk of Rupp Arena, 21c Museum Hotel Lexington - MGallery is within 2 miles (3 km) of other popular sights such as University of Kentucky. This 88-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 88 air-conditioned rooms provide iPod docks, minibars, and espresso makers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include free newspapers, free local calls, and free bottled water.


Property features

At 21c Museum Hotel Lexington - MGallery, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 23.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a porter/bellhop.

Room options

Deluxe Room

1 Queen Bed | Sleeps 4

Room, Corner

1 King Bed | Sleeps 3

Deluxe Room

1 King Bed | Sleeps 3

Guest reviews for 21c Museum Hotel Lexington - MGallery

Everyone (12) Couples (1) Family (2)
5
Family

Good experience. I had accidentally double booked my stay with orbitz and the hotel manager was very helpful in fixing my error.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you so much for taking the time to share details regarding your recent stay and the five star review! I'm so sorry for the booking error you experienced, but I am happy that you were able to get it fixed in-house. We can't wait to welcome you back!

5
Everyone

By on Sep 8, 2019

Review comment responded on Sep 12, 2019

Thanks for taking the time to review us! Hope to see you soon!

4
Everyone

By on Aug 19, 2019

Review comment responded on Aug 21, 2019

Thanks for taking the time to review us!

5
Business Business

Wow - This is a first class property! I stay in luxury hotels all over the world and this hotel really exceeded my expectations. The hotel and my room were designed with all the little details thought out. Dimmable lighting in the room and bedroom make such a difference. Mirrors everywhere - bath vanity, in the shower, full body, etc. A make up magnifying mirror. These little details mean a lot to a frequent traveller!

By on Jul 19, 2019

Review comment responded on Jul 20, 2019

Thanks for taking the time to share your comments with us. I'm so glad you enjoyed your stay and appreciated the thoughtful design of our guestrooms. It's our goal to anticipate your needs so that you may begin to relax immediately! We hope to welcome you back soon. Please let us know how we can make your next stay special. Very Best, Gabe Gabe Isaac General Manager

3
Everyone

I live down the block and was "upgraded", so maybe I expected too much. It just didn't do anything for me. I recently stayed in an "aloft" in Louisville, and found that to me a much more pleasant and realistically-priced experience. The front desk staff at night was amazing. The young woman in the morning at check out could not be bothered with me, and the bartender/waitress clearly did not want to be there.

By on Jul 12, 2019

Review comment responded on Jul 12, 2019

Hi Anonymous, thanks for taking the time to share your comments. I'm so sorry we failed to meet your expectations. Each teammate should make you feel special, welcome and at home; clearly we missed the mark. I'd love to know more about you and your stay- dates, etc- to be sure we address each and every issue. Ultimately, I'd love to have you back. I'm confident we can deliver the intended experience in the perfect room with authentic and hospitable service. Very Best, Gabe Gabe Isaac General Manager

5
Everyone

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Thanks for the great rating!

5
Business Business

The restaurant in-room dining quality was excellent!!

By on May 17, 2019

Review comment responded on May 21, 2019

Hi Lynn, Thank you so much for taking the time to share feedback with us regarding your recent stay with us! We're thrilled you enjoyed your time here and we cannot wait to welcome you back soon! Very best, Abbey

4
Family with small children Family

21c is our favorite hotel in Lexington. Friendly staff and the rooms are always spotless.

By on Apr 6, 2019

Review comment responded on Apr 8, 2019

Hi! Thank you so much for taking the time to share your feedback with us! We are thrilled you were able to experience the museum + hotel + restaurant to the fullest! Very Best, Abbey

5
Everyone

I'll continue to stay there on a regular basis. It's easy to check in and out and has a great restaurant and room service.

By on Apr 5, 2019

Review comment responded on Apr 8, 2019

Hello! Thank you so much for taking the time to share your feedback with us as well as returning to the hotel! We love hosting you and can't wait to welcome you back! Very Best, Abbey

5
Partner Couples

Loved that it is centrally located to many restaurants. The restaurant in hotel was good. Loved the museum in the hotel.

By on Mar 28, 2019

Review comment responded on Mar 30, 2019

Hi, Thank you for taking the time to share your feedback! We hope to welcome you back soon! Best, Abbey

21c Museum Hotel Lexington - MGallery

167 West Main Street, Lexington, KY 40507
url importing https://www.orbitz.com/Lexington-Hotels-21c-Museum-Hotel-Lexington---MGallery.h12243775-p2.Hotel-Reviews