The process was easy, communicating was good. Location was good. When we arrived the property looked like it could use a little grooming, inside the house our group ended up washing bedding, towels, hand clothes, cleaned toilets, cleaned refrigerator and vacuumed the house. The spa had a ring around it and needed to be cleaned before use. I called the manager and had the spa company come out and clean the spa, which they did the next day. The spa company crew were very nice and did a nice job. Never heard from the property manager again. Never heard from the cleaning crew. We definitely left the property cleaner than when we arrived. Hopefully the cleaning crew gets there act together.