The SKYLOFTS at MGM Grand5.0 out of 5.0
Recent guest reviews
We stayed at this hotel in April 2017 and experienced a few service-related issues (leading to my 3-star review on TA, titled "Very much hit and miss"), however we tried this property again in November 2017 and were simply blown away by the difference! What didn't change from our previous stay? The rooms are still fabulous and stylish, with 2-story views of Las Vegas, sitting atop the sprawling MGM Grand hotel (which is also the closest major hotel to the airport). What changed? In short, the service. My experience in April was less than ideal, however I'd say based on my most recent stay and other individual's reviews, my April experience must have been the exception, rather than the norm. This time around, every employee interaction was impeccable. Most impressive was the cocktail party that our butler coordinated on just a couple hours' notice. On a whim, my husband and I decided to host a gathering for about a dozen people, and with just a text and a quick phone call, the butler exceeded our expectations with an amazing hors d'oeuvres selection in our loft AND his personal assistance in taking and delivering drink orders for guests throughout the party. He even offered to escort guests from the main hotel lobby into the SKYLOFTS (since the SKYLOFTS are on a controlled-access floor). Beyond the cocktail party, our stay was filled with personal touches from our concierge. Some were subtle (like remembering beverage and toiletry preferences from our prior stay), while others were more noticeable (like securing dinner reservations on a Saturday night for 4 people at the sold-out Joel Robuchon restaurant), but they all played an important role in creating the experience that only SKYLOFTS can. I've stayed in just about every luxury property in Las Vegas and can personally attest that SKYLOFTS is in a league of their own, easily outpacing the competition. Setting aside the fully-comp'd experiences for the uber-whale-gamblers (which we are not), SKYLOFTS delivered a level of personalization, service, and hospitality that is simply unmatched in Las Vegas, and indeed rivals the best hotels in the world. If you're looking for perfection, this is it.
The courtesy and professionalism the staff had was far beyond any experience with a high-end, luxury hotel I have ever stayed at. I have stayed at upper end hotels on a regular basis and none have been to the level of service I received at Skylofts.
We travel to Vegas 5 times a year and yes, we love it but never really found a true 5 star hotel in the MGM resorts line up. We usually stay at the Bellagio and the Aria, both good but not five star. This time we decided to give the SkyLofts a go. Not a big fan of the MGM hotel on its own merits but the SkyLofts visit, truly a fabulous experience. YOU DID NOT DISAPPOINT. Amazing, scrumptious service!! From the driver, Lena, to the bellman, Don, to the concierge, Paulie, Teddy and others ( I can't remember all their names), to our butlers, James and Misty. Truly remarkable...of the Four Seasons or the St. Regis ilk in terms of service. I had purchased a pullover at the lobby store when I noticed it still had the alarm tag on the pullover. Misty volunteered to take it back down to have it removed. This along with remembering your name, the fact that my other half prefers honey in her coffee and delivered honey rather than sugar...how spectacular. Truly gracious individuals. Kind, respectful and unobtrusive. Thank you for making our weekend memorable. We will definitely return. By the way, the CLEANEST rooms we have ever stayed at in our travels.....kudos to the room management staff. We appreciate you for taking the time to value this detail!!!!!! We are truly lucky to have had the opportunity to stay at the Sky Lofts. Many thank yous.....
I stayed at the SKYLOFTS a second time recently. The first time I was in their 2-bedroom, and this time I was in their one-bedroom. Once again, this place was amazing. The rooms are appointed so nicely. The technology and integration in the rooms are so cool. The immersion steam shower is out of this world. New this time was a texting system. Instead of having to call the butlers or concierge for anything, I texted them, and I could do it from anywhere. For example, I was out at a show, I texted them to make up my room, perform turn-down service, and stock the fridge with fresh drinks. I come back to the room, and everything is done to perfection. Recommendations: Use their airport pickup service. It is complimentary for 2 bedrooms, and extra for 1. It creates a seamless experience that begins when you get your bags. You get your bags, get in the car, arrive at the MGM, and from that point forward, you are taken care of. Dine at The Mansion! As a guest of the Skylofts, you have the ability to dine at The Mansion. Set it up with the concierge. I had breakfast there, and it was a surreal experience. The Mansion is a part of the MGM that is designed for super high-rollers and VIPs--there are 29 private Villas that overlook a climate controlled atrium, and there is a dining room with seats in the courtyard. Anyway, we were only one of two tables dining at that time, and I have to say, the service was amazing. Everything about that experience was amazing. So ask the concierge for reservations at The Mansion. You will not regret it. In summary, you should stay here. Don't even think twice. They treat you like royalty. The only bad part about the SKYLOFTS is leaving. You don't want to leave.
I was on the Skyloft floor. The rooms were ridiculously large and plush. The staff is the very best. AND I mean all of the staff. They get you anything you need or want 24/7. It is a wonderful experience-that everyone should try at least once.
I visit Las Vegas three to six times per year and have done so for many years. I've experienced many other suites and properties in the past. None of them compare to the quality and overall experience that I receive from the Skylofts. The Host, Pre-Arrival, Concierge, Butler, Transportation and Maid Services are unequaled. I look forward to my next visit every time.
We stayed in a 2 bedroom Skyloft over Labor Day Weekend and it was a spectacular experience. One of my guests remarked that it's the highest level of service ever experienced, and exceeds top 5 star international resorts. Exceeded our expectations at every level. Pre-arrival - the concierge team is extremely responsive in the days leading to arrival. They were able to adjust a dinner reservation at another property from 5 people to 9, they arranged for our favorite libations to be placed in the loft, and also linked two other reservations I had at MGM so we could all check in at the same time and avoid the front desk at the main hotel. Airport transport was seamlessly arranged in a brand new Bentley. Arrival - check-in was smooth and prompt. Luggage was there as soon as we were, and they gave us an early check-in so we wouldn't have to stow our things. Mimosas were provided. All told - from the door of the property to being fully checked in and oriented to the loft was less than 15 minutes. Service - I didn't think that having a butler available at all times would be that big a deal, but it was amazing. Whatever we needed was immediately provided, including late night food and drink. The loft was always stocked and cleaned. I had a gift to take a friend at Wet Republic, and our butler found a gift bag the exact size as the gift, within 5 minutes. Just an insane level of thoughtful service, with no request too much. The Room - just unbelievable. Three living rooms, an integrated sound system, and a walk in closet bigger than any I've ever seen. Beds were super comfortable, and the dining room got a lot of use, usually after 2 am for pizza and other late night snacks. There were 4 of us in the loft and it never felt crowded. Bottom line - best property and service I've ever experienced. My guests are still raving about it and asking when we can return.
I have stayed at many of the top hotels and suites in Vegas. Skylofts continually is the best. I always end up coming back, as their service, attention to detail, and the luxury of their suites are unrivaled. The rooms have excellent steam showers, expansive living areas, and sweeping views of Las Vegas. Every detail in them is fantastic. My favorite rooms are the 2 bedroom suites, as they include other amenities like billiard tables and extra living space. The concierge/butler service here gets things done, every time. One spectacular example - we decided we wanted to see Copperfield 1 hour before the show. Our butler got us tickets within 15 minutes, in the center front, and was able to arrange for us to meet Copperfield prior to the show. Really awesome! A particular highlight about this hotel is the room service. Many hotels in Vegas have good room service, but Skylofts takes it to the next level - they will make any dish you want (off menu), at any time of the day. For me, I was delighted to be able to get Ossetra caviar and steak tartare at 3AM, several days in a row. Absolute perfect execution. Trust me when I say - Skylofts is the best in Vegas. No one does the experience as well as Skylofts.
Came for almost a week at Skylofts for wife’s birthday, and it was super-duper amazing! Truly unforgettable experience! From the very beginning, with Ms. Dickey picking us up at McCarran in a Bentley, to the very end, again with Ms. Dickey dropping us off in the same Mulsanne! Her high energy added to the pleasantry of our travels. Too much to relate over the many days, but at high noon on the very day of my wife’s birthday about a dozen Skylofts staff members surprised her with singing the birthday song, 2 cakes, and a 24-pound floral arrangement (yes, I weighed it!). Then in the evening, we had a private tour of a beatuful MGM Mansion Villa! Followed by an excellent dinner at The Mansion Dining Room! Gifts for her from the Mansion, Skylofts (via Manager Gary Scott), and Host Sam, made for good times with good people! Also standing above the fine personnel were Concierge Nikki, and butlers Misty, Yumi, Rex, & Daniel. Can’t wait to go back! A Heavenly Birthday!
Family stay for my 60th birthday party. Stayed with 3 small children & 4 adults. Skylofts 2 bedroom suite was awesome. Our every whim was catered for. In loft party with food & butlers was excellent. Probably my favourite hotel stay ever!
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 381 reviews