IW Hotel3.0 out of 5.0
IW Hotel3.0 out of 5.0
Recent guest reviews
- Location: Industrial area. 10mins walking to the nearest MTR station. Acceptable - Terrible check-in experience. it was 3pm check-in time as stated, which is a very late check-in comparing to other similar types of hotels. We arrived at 11am to process the check-in, got it done, and was told to come back at 3pm to get the key. We were fine with that. We came back at 3pm, they said no room was available and we needed to wait. I asked how long, they didn't respond, kept their heads down. While we were waiting, the staff kept releasing keys to other guests. We waited for 30mins, I asked what exactly were we waiting for, while they kept releasing rooms. They said "it's not like that, it's not like that..." We booked the room, not walk-in guests, they treated us like we were begging for room. - No seats in lobby area. My wife and I needed to hold a 1-year kid by hands for at least 30mins. - The room was fine, spacious enough for its price. The janitor was kind and helpful. - Sufficient food choices around. (not a lot, but it's ok) - The hallway was always so damp/moisture. Floor was always wet and slippery ** Everything was acceptable except the check-in experience. **
We loved loved loved this hotel. It feels like a super luxurious business hotel at normal (for Hong Kong) prices. It is spotlessly clean, and everything appears to be brand new. Beds were comfortable and showers excellent. WiFi worked perfectly. The only weird thing is that there's no real 'reception area' in the conventional sense. There's a place to store bags and a reception desk, but nowhere to sit at all so it's not a place you can idle around while say, waiting for an Uber. It must be stressed that this hotel is around 700m away from the nearest train station. While this was OK for us once we had dropped off bags, it was a little tough carrying luggage that far (maybe plan for an Uber instead). Also, it takes about 40-50 minutes to get to Hong Kong central from here. While that wasn't an issue for us, it may be for some people so be aware of this when booking.
Very small room - but that’s standard for Hong Kong. Was ok for the 3 night we was there, but could be annoying if you was there longer. Very clean and staff friendly. There was no lobby area only a little outdoor area which was nice. Decent WiFi and free bottled water. We had a room on the 18th floor with great skyline view. Lots of cockroaches and rats on the streets outside the hotel - again quite common in hongkong in the heat. Lucky none in the hotel! 10mins walk to 24shop and nearest station. Location bit further out then we wanted but still metro was very easy and quick to use. About 30mins for airport, 15mins to most other sites. Tip: defo see the tin tan Buddha! Beautiful and peaceful, can get a glass bottom cable cart up which takes 20mins but you get great views
The hotel room was sparkling clean and new, within 10 minutes walk to MRT station ( Ngau Tau Kok & Kowloon Bay ) and a short walk to Kwun Tung Promenade too. Generally, the hotel was great for my purpose. HKD 1000 will be taken as deposit during check-in, there are 2 slow moving elevators.
Positive and negative points. 1. Modern + clean rooms. 2. Efficient staff. 3. Great value for Hong Kong. 1. Non existing sound proofing between rooms. 2. Easy to access hotel for non guests. 3. Slow elevator.
Short walk to the MTR which connects with all of HK. Friendly staff and very nice, clean & tidy rooms with all the amenities. Hotel is only new, started late last year but already seems quite popular. Will stay again.
I first stayed at the IW Hotel not long after it opened in the late summer of 2018. Despite typical teething problems you may well expect from a brand new property, I had a pretty good experience, so I was happy to come back a few months later. Alas, I don't think things are improving. In fact, they may be getting slightly worse. There's still no real reception area and you still can't check in after 11PM or before 7AM. What you do if your flights etc are delayed or you have an interrupted journey and can't make the window of opportunity, I don't know. You're stuck, basically. The staff are pretty unfriendly and seem irritated they actually have to deal with anybody at all, let alone paying customers. There were two desperately slow elevators. Now there's just one. There is now a sliding door to the street, but it isn't locked or sealed, so anybody can still walk into the hotel and take the elevator to any of the floors 24/7. There's still no cafe, no common area, no lounge. Noise from room-room is still pretty bad. I was given a smaller room on my second stay and realised the small room I had the first time was positively luxurious compared with the tiny hutch I got on the return visit. They have at least now got the cable TV hooked up. The rates are now rising and getting very expensive after the soft opening. I can't see how they're justifying this. The location is poor, the comfort and amenities offered are basic. Yes, it's all brand new and sparkling clean, but even by HK standards, very cramped. WIFI was very problematic on my return visit, although once connected, it was fine. Not sure how this hotel is going to shake out in the long term. They can fix everything that's wrong, but they don't seem very interested in doing so. Shame really. This property has a lot of potential in a growing neighbourhood.
The Pros: The hotel itself is wonderful. The staff are efficient and polite. Everyone was super friendly. The room was well cleaned and maintained. The hotel is ideal if you have a work related stay, especially if you are meeting businesses in the Kwun Tong area. It's a brand new Hotel. Everything is still new. The Cons: It's about a 600/800 meter walk to the nearest MTR (There is an excellent sushi store located at that station). It's also about the same distance to the closest convenience store. There are a few restaurants/ stores closer, but I haven't been to any of them so I cannot comment. There's nothing to do around the hotel at night, so I wouldn't really say it's worth it if you're on holiday. However if you are fine with the pricing of taxi's, or don't mind walking, then it's a good value hotel. Overall I had a good time here, and I will book again in the future.
iW Hotel Reception: Reception staff always friendly, helpful and greet you with a smile. Had lots of fun with them all. Rooms: Our room was a small double. It was spotlessley clean, comfortable and pretty quiet to say our eleventh floor room overlooked garages. Towels changed daily. Air con, large flat screen TV and hairdryer are provided. Toiletries, bottled water, tea, coffee and coffeemate are also provided daily. The decor is very modern. It had only been open a month. The bed feels hard when you sit on it but it was surprisingly comfortable, the best bed we had throughout China/Hong Kong. Breakfast: Breakfast not provided at all. Bar/Common Area: No bar facilities so we bought beer from local store and sat out the back where they have a few tables and chairs. Nothing brilliant, more could be done with it. A little music would be nice. There is a vending machine with water, cans of pop and pot noodles. Washing Facilities: You can have your washing sent out to laundry. I did ours each evening and hung them to dry on the nifty little washline gadget in the shower. Location: About an hour bus ride into Kowloon Bay/Hong Kong Island. We used the local buses all the time. Within easy access to local shops, ATM, buses and subway. We would say the hotel is better suited for corporate/business clientele due to its location. Negatives: The distance/time required to get to any of the tourist sites. As I have mentioned, the hotel is very modern with quality fittings and fixtures, unfortunately it is slightly spoilt by the shoddy workmanship, perhaps they were in a rush to get it finished. Stairs and lifts were open to the street for some unknown reason therefore allowing access to anyone therefore a security risk. The lifts are incredibly slow, we were on 11th floor but sometimes used the stairs instead of waiting for it to arrive lol. It is still a very nice, clean and comfortable hotel with friendly staff and we enjoyed our stay.
You want to stay at IW, then expect mediocre management with untrained rude staff. Everything was wrong with this establishment, from their non-standard ridiculous check-in (3pm), check-out times (11am) to location. Don't make the mistake of "close to the sea", it is middle of no-where in an industrial zone surrounded by car mechanics and a long stroll to the train station which takes quite long time and changes to get where the action is. The staff has rather "I don't give a ...." attitude and will not inform you about anything. They charged an enormous amount of deposit which was twice the room rate and insisted that I need to pay that in cash! And when I was checking out very early in the morning to catch a flight, the so-called security guard at the reception told me it's not "business hours" so he can't refund my money back! This establishment failed to see this is a hospitality business with "no standard business hours". They're in Hong Kong and they basically ignore people might have early flights. Or probably its attempted robbery, so you have to choose to catch your flight or let your deposit go into these clowns hands. Of course, I had to wait for almost an hour for the receptionist to arrive and risked the flight. She couldn't even say sorry but kept saying that it is not business hours but admitted they didn't inform me about this. How can they even employ people like this? If you're going to charge people in cash, you have to prepare that money a day before for the people who will check-out and give it to the security guy who stays the night. Do I have to teach you how to do your job on a review??? Maid only makes the bed and keeps forgetting replacing the amenities like shampoo, water and so on. I had to buy my own. In summary, stay away until they fix their issues.
- Steps from Victoria Harbour and Kowloon Bay
- Free WiFi in rooms and public areas
Located in Eastern Kowloon, IW Hotel is next to popular attractions like Victoria Harbour and Kowloon Bay. This 99-room, 3-star hotel welcomes guests with in-room amenities like sofa beds, refrigerators, and coffee makers.
Guests can expect to find free WiFi and 49-inch an LCD TV with cable channels. The bathroom offers hair dryers, free toiletries, and slippers. Other standard amenities include a sofa bed, a refrigerator, and a coffee maker.
Guests of IW Hotel have access to free WiFi in public areas. Front-desk staff can assist with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 17 reviews