Person at check in was extremely rude. Plug ins were inconveniently placed and some non-functioning. Wi-Fi use was not possible-couldn’t get on. Bathroom was tiny. Room design was poor as to placement of BR, etc.
We requested a fragrance free room due to my husband’s allergies and they made a good effort to provide this although the sheets and bedding were highly fragranced with their laundry products that they use. My husband had a bad reaction and we could only stay one of the two nights we had booked. Also the outdoor pool was very dirty. The lobby area was clean, but much smaller than what the pictures showed it to be. The staff were very friendly and accommodating, however they admitted that they were short of help which caused the check-in of some in our party to be delayed.
Staff was very friendly….property need lots of updating. Just ok.
The front clerk at check in was super nice and helpful. She went above and beyond to make sure my stay was nice. I have an autistic son . And she made him laugh and enjoy his stay as well.
Clean, close to shopping,freeway
Always clean, friendly staff. We will be back!
Clean and good room especially for the price, mini fridge in room was not plugged in or was there any plug. Fine staff
The location, cleanliness and service were all great.
The outside was clean. The entrance was clean. The main desk area was very presentable and clean.
Friendly, efficient staff. Spacious room, clean, upscale furnishings. Comfortable bed and pillows. Convenient to downtown Overland Park. Must be a Hyatt rewards member for the “free” breakfast (which was not made clear when I made the reservations). Signing up was easy and the breakfast fare was better than average.
Everything was very good from the check in to the check out
We had a very good stay - clean and inviting place to spend the night. One slight disadvantage was the lack of breakfast for non-members. When we booked the hotel, we didn’t realize that a free breakfast wasn’t included. In the morning the staff kindly offered to sign us up as members, to be eligible for breakfast. But we didn’t have time, so opted out.
Nice Hotel, awesome big room and a great breakfast!
very friendly, helpful staff. good location and good breakfast
In my room: the phone with the icons for wake up call etc. did not work, all similar icons tried gave a busy signal as well. The ac/heat were so loud and clunky it sounded as if a lawnmower was in the room. I had to shut it off to be able to sleep. The clock was 4 hrs ahead of time and I could not figure out how to reset it, so I couldn't set the alarm. The one USB port in the room I used for my laptop, and had to plug my cell phone into the laptop, which worked well until the laptop turned itself off during the night to save power and the alarm I had set on the cell didn't give me my wakeup alarm in the AM. I barely made my appointment. WiFi.? "not available" the whole tow days I was there. The term restaurant was used very lightly to describe what was offered unless you consider a restaurant that serves only 5 items. No vending machines (I needed chocolate anything). The room was fine, comfortable and the TV worked, shower OK, clean. That's about all the positive things I can say. The Hyatt organization needs to spend some bucks at this location. Staff was great.
We stayed for three nights, it was a pleasant experience. Staff were cordial, clean room, clean breakfast area. Overall experience was pleasant, plan to stay in future.
Located within a mile (2 km) of Overland Park Convention Center, Hyatt Place Kansas City/Overland Park/Metcalf is within 2 miles (3 km) of Towne Center Plaza. This 124-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast, served on weekends from 6:30 AM to 9:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, sitting areas, and refrigerators. Housekeeping is available on request.
Guests of Hyatt Place Kansas City/Overland Park/Metcalf enjoy a gym, free WiFi in public areas, and conference space. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-in.
Person at check in was extremely rude. Plug ins were inconveniently placed and some non-functioning. Wi-Fi use was not possible-couldn’t get on. Bathroom was tiny. Room design was poor as to placement of BR, etc.
Dear Eric, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Sofia Vottero Front desk Manager Hyatt Place Overland Park Metcalf
We requested a fragrance free room due to my husband’s allergies and they made a good effort to provide this although the sheets and bedding were highly fragranced with their laundry products that they use. My husband had a bad reaction and we could only stay one of the two nights we had booked. Also the outdoor pool was very dirty. The lobby area was clean, but much smaller than what the pictures showed it to be. The staff were very friendly and accommodating, however they admitted that they were short of help which caused the check-in of some in our party to be delayed.
Hello! I am so sorry to hear about this situation. I really hope we are able to persuade you to come back some time and stay with us again in the future! I am pleased to hear of your satisfaction with our staff and I will be sure to share this with them. Thank you for your feedback! Kind Regards, Gibbs General Manager
Staff was very friendly….property need lots of updating. Just ok.
The front clerk at check in was super nice and helpful. She went above and beyond to make sure my stay was nice. I have an autistic son . And she made him laugh and enjoy his stay as well.
Dear there, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Sofia Vottero Front desk Manager Hyatt Place Overland Park Metcalf
Clean, close to shopping,freeway
Thank you so much for your Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.
Always clean, friendly staff. We will be back!
Thank you so much for your Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.
Clean and good room especially for the price, mini fridge in room was not plugged in or was there any plug. Fine staff
It was awesome reading your review! It's great to read how much you and your family enjoyed your stay with us. We take pride in creating a great experience for our guests and I will be sharing your review with my team. Thanks so much!
The location, cleanliness and service were all great.
Thank you so much for taking the time out to let us know about your recent stay! We are glad you enjoyed it and hope to see you again the next time your visit the KC area.
The outside was clean. The entrance was clean. The main desk area was very presentable and clean.
Thank you for taking the time out to tell us about your stay. We hope you enjoyed it and will get to see you again soon!
Dear Sarah, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Sofia Vottero Front desk Manager Hyatt Place Overland Park Metcalf