Family Resorts in Institute, Charleston

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Jul 23 - Jul 24

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Jul 24 - Jul 25

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4/5 Good

"We were staying overnight, with kids, and the aim to checkout downtown Charleston restaurants while on a road trip. I booked this hotel because it appeared walking distance to downtown. Location was exactly what I wanted, we were two blocks from restaurants and it felt safe to walk during the afternoon/evening. I wish I had understood more about the parking, but it is a downtown hotel, so be aware of that if booking. The room was dated, and ac only worked in half of the suite. Overall, the hotel needs maintenance. The pool was closed, and we were down to one elevator at one point in the evening. The staff though, was amazing! Breakfast was delicious, and very well managed. Cleaners were working hard throughout the time I was there. I thought everyone at the front desk was helpful, kind and efficient. I wish embassy suites would invest in this hotel - later in our trip we stayed in another hotel with a similar style, and it was very nice. Giving a better review overall than I would have because of the quality of the staff."

A verified traveler stayed at Embassy Suites Charleston

Posted 1 hour ago