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Royal Plaza Hotel

4.5 out of 5.0

Recent guest reviews

Great location with lots of shopping, eating and sightseeing options. Also, the staff were very helpful and friendly! We would stay here again!!

I stayed at Royal Plaza Hotel many times within these past 2-3 years. This time my guestroom smell muggy or humid. Wish my guestroom has a dehumidifier. Everything else is pretty good and up to standard. Beds are comfy. Sometimes room feels a bit hot at the middle of the night, which I found strange because never happened in the past.

Love everything about the hotel!! Best staffs!! They are super friendly and very helpful! Attached to the Moko mall

Hotel located next to shopping mall and Mongkok East MTR station. Also within short walking distance to Mongkok MTR station. Only guests can take elevator to floor with guestrooms. Free shuttle bus to Kowloon airport station. Hotel provides shuttle bus to Tsim Sha Tsui per request.

We really enjoyed our stay at the Royal Plaza Hotel. Everyone we encountered was nice. The room was clean and spacious. We called housekeeping for extra items a few times and they were quick to respond. I think one of the highlights of this hotel though really is its central location. It's adjacent to the mall, and thus had easy access to a lot of things. If we were to return to Hong Kong, I would stay again at Royal Plaza.

We’ve stayed here many times and still enjoy the location, rooms and service. Our most recent visit was somewhat disappointing as despite asking for a quiet room the noise from the air conditioner was so extreme we had to turn it off at night which was less than ideal. The staff were professional and helpful and the room modern and clean

Service not as good as the previous stays as the Hotel is getting busier with lots of guests. Line ups are usually long for both check in and check outs, although there is express check in. However, if the Hotel is holding $500 HKD for deposits per each night, one would for sure like to know whether there might have been some unintended charges before one leaves.

Everything was excellent,upgraded and courteous check-in etc.

This hotel was nice. It was attached to a huge mall and close to the train which was convenient. The hotel buffet wasn't the best because there just wasn't enough food options. The staff was friendly. There wasn't much to do in the area besides shop at the markets and in the mall. The rooms were spacious and clean.

Came with grandma and was a very convenient location that is easily wheelchair accessible.

The hotel is nice and clean. At night there is a staff stay in the lobby near the elevator to make sure no stranger can go up to the guest room without the room key. That make me feel very safe because the hotel is above a shopping mall. I will definitely come back to stay in this hotel if I travel to Hong Kong.

Great location in the most vibrant part of Kowloon. Will stay again!

Got free upgrade to club level when I checked into the hotel. Room is very nice and come with Nespresso machine. Refrigerator is not very cold and no thermostat available to adjust the refrigerator temperature. Spacious lobby should have more seating for guests. No public restaurant at lobby unless you have a room key card.

Arrived hotel very early. Waited few hours for room to be available. Front desk agent gave us a free upgrade to a room that is more spacious than the one we reserved. Courteous staff member. Hotel has good security, even though it is connect to a shopping center. Requested room card to access elevator/lift. At night, a staff will be standing by the elevator asking what is your room number to verify you are their hotel guests.

The Royal Plaza Hotel is nice, the facility is well maintained but had a smelly stench in the hotel corridors that was hard to ignore. Not sure where it was coming from, either from the vents as an air freshener or carpet cleaner. As Hong Kong is hot and humid, the humidity enhances the odor of musk and cigarette smell as not all rooms are non-smoking. If you have a high sense of smell, walking to your room might be bothersome. The room itself also has the same smell but not as strong so bring your favorite candle, essential oils, incense sticks, etc. to mask the smell. Other than the stench this hotel is wonderful. Friendly and helpful hotel staff. The location is next to the MOKO Mall and Mong Kok East MTR Station (exit D to the mall to get to the hotel). The entire building can be overwhelming so ask for directions!

Very comfortable, every has been refreshed since we stayed about 5 years ago.

This is a beautiful hotel. Very clean and rooms are nice and comfortable. The swimming pool was okay. There is underwater music. I wish there was a larger shallow area for my 4 yo but there were steps and a ledge for her to play on. I was underwhelmed by the customer service. Ever time I asked for a restaurant reccomendation they said "La Scala" (The hotel restaurant). Little did they tell us that all we had to do was walk through the mall and on the overhead to Prince Edward street and there would be a plethora of choices. So the first night we ate at La Scala which looked gorgeous, unfortunately most of the food was horrible or bland including the lovely desserts which were over sweet. I only got a good recommendation after specifically asking the concierge for direction to a Dim Sum place. We also requested hand towels and extra shampoo twice and only got it on the third request. Also couldn't get any ice. The location was pretty good as the flower market is right downstairs and The MTR is close (although Mong Mok East Station seem to require a transfer to get to most tourist places or a little hike to Mong Tok station). I would have preferred a place that walks right onto the street and not such a big hill but still good locale.

It was pleasant experience. Location is good above shopping centre and have easy access to public transport (bus and train)

Outstanding staff, lots of options for food, close to public transportation.

It was a very nice and pleasant experience. Not very convenient to MTR but overall I would recommend this hotel to my friends

193 Prince Edward Road West Kowloon

Hotel highlights

  • Steps from Yuen Po Bird Market and Flower Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Mong Kok, Royal Plaza Hotel is next to popular attractions like Yuen Po Bird Market and Flower Market. This 699-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a health club. Centrally located in Kowloon, the hotel is also a short walk from Mong Kok Stadium and Ladies' Market.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés. Start your day off with buffet breakfast, available for a fee.


Rooms

Royal Plaza Hotel's 699 rooms are air-conditioned and provide refrigerators, free bottled water, and safes. LED TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.


Property features

Royal Plaza Hotel features an outdoor pool, a children's pool, and a health club. For transportation, you can make use of an airport shuttle at scheduled times for HKD 160 per person one way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 3 meeting rooms.

Guest reviews for Royal Plaza Hotel

Everyone (22) Couples (16) Business (10) Family (32) Other (5) Friends (4)
5
Everyone

Great location with lots of shopping, eating and sightseeing options. Also, the staff were very helpful and friendly! We would stay here again!!

By , from TX on Mar 24, 2018

Review comment responded on Mar 26, 2018

Dear Mandy, Thank you for sharing your impressions with us following your recent stay at Royal Plaza Hotel. We are delighted that overall you were pleased with the location. We look forward to welcoming you to Royal Plaza Hotel again in the near future.

4
Everyone

I stayed at Royal Plaza Hotel many times within these past 2-3 years. This time my guestroom smell muggy or humid. Wish my guestroom has a dehumidifier. Everything else is pretty good and up to standard. Beds are comfy. Sometimes room feels a bit hot at the middle of the night, which I found strange because never happened in the past.

By , from Mass on Mar 22, 2018

Review comment responded on Mar 26, 2018

Dear JessC, Many thanks for your valuable comment. We are deeply concerned to know that we have fallen short of your expectations in some areas. Please rest assured that we will look into the issues to improve our services. I am really thankful for your feedback, and I hope to see you again soon!

5

super nice hotel

Everyone

Love everything about the hotel!! Best staffs!! They are super friendly and very helpful! Attached to the Moko mall

By on Mar 6, 2018

Review comment responded on Mar 12, 2018

Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.

4

great location

Everyone

Hotel located next to shopping mall and Mongkok East MTR station. Also within short walking distance to Mongkok MTR station. Only guests can take elevator to floor with guestrooms. Free shuttle bus to Kowloon airport station. Hotel provides shuttle bus to Tsim Sha Tsui per request.

By , from Boston, Mass on Mar 6, 2018

Review comment responded on Mar 12, 2018

Dear Jess, Thank you for sharing your impressions with us following your recent stay at Royal Plaza Hotel. We are delighted that overall you were pleased with the location. We look forward to welcoming you to Royal Plaza Hotel again in the near future.

5

very nice hotel

Everyone

We really enjoyed our stay at the Royal Plaza Hotel. Everyone we encountered was nice. The room was clean and spacious. We called housekeeping for extra items a few times and they were quick to respond. I think one of the highlights of this hotel though really is its central location. It's adjacent to the mall, and thus had easy access to a lot of things. If we were to return to Hong Kong, I would stay again at Royal Plaza.

By , from Portage, MI on Feb 11, 2018

Review comment responded on Feb 12, 2018

Dear Selena, Many thanks for your excellent review! It is great to know that you enjoyed all aspects of Royal Plaza Hotel. We hope to see you again soon!

4

return customers

Everyone

We’ve stayed here many times and still enjoy the location, rooms and service. Our most recent visit was somewhat disappointing as despite asking for a quiet room the noise from the air conditioner was so extreme we had to turn it off at night which was less than ideal. The staff were professional and helpful and the room modern and clean

By , from Australia on Nov 7, 2017

Review comment responded on Nov 9, 2017

Dear Graham, Many thanks for your valuable comment. We are deeply concerned to know that we have fallen short of your expectations in some areas. Please rest assured that we will look into the issues to improve our services. I am really thankful for your feedback, and I hope to see you again soon!

4
Everyone

Service not as good as the previous stays as the Hotel is getting busier with lots of guests. Line ups are usually long for both check in and check outs, although there is express check in. However, if the Hotel is holding $500 HKD for deposits per each night, one would for sure like to know whether there might have been some unintended charges before one leaves.

By on Oct 16, 2017

4

excellent stay despite check-out problem

Everyone

Everything was excellent,upgraded and courteous check-in etc.

By , from Toronto on Oct 6, 2017

3

nice hotel

Everyone

This hotel was nice. It was attached to a huge mall and close to the train which was convenient. The hotel buffet wasn't the best because there just wasn't enough food options. The staff was friendly. There wasn't much to do in the area besides shop at the markets and in the mall. The rooms were spacious and clean.

By , from brooklyn, ny on Aug 6, 2017

5

convenient stay for elderly

Everyone

Came with grandma and was a very convenient location that is easily wheelchair accessible.

By on May 7, 2017

Review comment responded on Jun 6, 2017

Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.