4/10 Poor
Alejandro
Traveled with group
Aug 11, 2025
Disliked: Staff & service, property conditions & facilities
When arrived at check in I was told that my cost was almost doubled then the rates I booked at, after the first girl couldn’t figure it out another one came to help and said that’s the rate and they couldn’t change it. I told them I need to speak with a manager, the manager did not come in but proceeded to speak with me over the employees phone after going back and forth over rates she proceeded to tell I am not including tax, after walking the manager through my cost breakdown which included tax she proceeded to then check into it and never once apologized. After that we went to the room it was incorrect we needed a double queen and they moved us to a king suite I went back to be told they are overbooked spoke with the manager again over the phone who then tried to explain to me how a roll out mattress works which I sell mattress's for a living again refused to apologize and let her staff handle it. All we received was drink vouchers I don’t drink and never have it was up to the bartender and kitchen staff to make it right and give us one breakfast the rooms were clean but there were ants in the bathroom our entire stay and parking was impossible had to park in the side of the parking lot in order to be in the area. Very disappointed as I have stayed at hiltons many times and is always my first choice if one is in the area
Alejandro
Stayed 2 nights in Aug 2025