This house was really great for my family (me, my husband, my daughters, my son-in-law, my in-laws, and my brother-in-law and his family). Everyone had plenty of space to have their alone time when needed, and we all loved hanging out in the backyard -- we especially loved swimming in the pool!
I just have a couple of complaints that I hope can be used to help the property management company in ensuring the stay for the next families are even better:
1) The property listing says it has 5 bedrooms, but that is not true. There are 4 true bedrooms, and the "office" served as a 5th bedroom for my youngest daughter (who is 19) and my niece (who is 11). This room was right next to the laundry room, and was very poor in sound quality...they could hear everything that went on in the kitchen and laundry room, and said it was hard to sleep because of that.
2) Many of the pillows in the rooms were way too soft. I heard complaints from 4 of the 10 of us about them. It would be awesome if extra pillows could be available in the closets for people...that way, anyone who wants firmer pillows could swap out if they want.
3) We noticed that trash from a previous family had been missed by the cleaning crew...in one of the bedrooms, my father-in-law dropped something and when he went to pick it up, he saw an empty vodka bottle and food under the bed that looked like it had been there for awhile. But other than that, I saw no other evidence of that sort of thing.
4) Communication with the property management company was horrible. I reached out to them twice before the trip with some questions. The first time, I had to follow up with them asking for a response before they actually responded. The second time, they didn't respond at all...not until AFTER we'd already been in the house for 2 days! They said they were having staffing problems, but I find it hard to believe they can't find the time to respond to an email AT ALL, even just to give an expectation of when I could expect a response.
I'm giving this overall rating of 4 stars because my family truly enjoyed the house and, like I said, we had plenty of space and totally enjoyed ourselves. However, I don't think I would rent any property again that is managed by this particular company, due to the extremely poor communication. Fortunately, my questions weren't of the urgent nature, but if they had been, I would have been totally screwed.