We were told we couldn’t check in until 2:30 and that our room on the first floor was being cleaned. At 2:30, staff was changed, and we were given a room on the second floor. The room was old and dirty. But we had no choice, no time, we needed to get to our destination. When we arrived back to the room exhausted after a very long day, we had to endure barking dogs right next door in addition to the dirty room.. Again, I didn’t complain because everything was sold out in the area and we just wanted to suck it up and do what we needed to. The next morning we left for our conference at 6:30 am. Again, didn’t complain. But we refused to to use the shower because of how dirty it was, instead of using the elevator we went down the stairs. OMG the stairs had carpeting filled with stains! It was so dirty you can smell it in the halls. Gross! So gross! Coming back we decided to not stay the second night because it was that dirty. It was a long ride home but there was no way we were staying. But when we got back we finally did complain but the front desk manager told us the cleaning crew left and also told us that when the cleaning manager is not there, the cleaning crew do not do a great job. So anyway, booking through a third party, we were told and given a small refund because we didn’t complain the first night. Ugh! So when you pay a lot of money as a customer, pretty much it’s your responsibility to inspect the room in a timely fashion before the hotel or the third party can make