Staff was very helpful and accommodating!!!!
We were given a room that was so overwhelmingly disgusting, we couldn’t even eat in the room. There were dog urine and solid waste stains all over the room, and on the curtains and even on the furniture. It was nearly midnight when we arrived, and too late in our travels (more than 8 hours) to find another room nearby. We requested a different room, and were shown ANOTHER room on the same floor which was nearly as disgusting. Besides the pet stains and odor, the telephone, shower, and two lamps in the room were broken and unusable. This was a horrible experience that we paid OVER $116 for. NEVER STAY HERE!!
Long strands of hair cover the bed and ants were in the room also
Dirty, worst customer/ guest service . We had to keave right after check in
Best value in Covington. Still our favorite. Kitchen in room and new grill by the pool!
Men’s lobby bathroom door won’t lock, toilet won’t flush properly, no hand soap, no paper towel, and it was that way all week even though I informed front desk.
This hotel was great! The staff was very friendly and helpful. The room was spacious, clean and comfortable. There was lots of parking and it felt very safe. It was close to lots of food, gas stations and the expressway. My one and only dumb complaint is that the towels were very small and thin. Everything else was wonderful!
Hotel room was pleasantly large, clean and comfortable. Since you were able to hold my room for a late checkin, my travel plans were stress free. I travel this way frequently and will return!
I would not Recommend this hotel! Our first room had stains on the rug, stains on the couch. After two days I ask to change rooms, The staff was very apologetic and we moved into another room. Not much better, the couch was stained but the rug was not stained. The hotel is a pet paradise. We stayed for eight days and I did not enjoy it. No room Service, cleaning was the day we left.
Room was against elevators, which was noisy all night. Finally quieted enough during night to get about four hours sleep before it started again in morning. Staff had no other rooms to move us to.
Not sure if this is a hotel issue or an Orbitz issue ... ? Made the reservation well in advance of my stay (almost 30 days in advance). Checking-in at the hotel, I was given a double-bed suite instead of a Queen bed (which was what the original reservation was made for - Queen bed). Was told that it wasn't what was transferred to "their" system as ... And was told that they were booked solid and there were no extra rooms. This has been a couple of times now where Orbitz doesn't "talk" to the hotel's system ... ? Wondering if it even pays to use a third-party? In the future, I will avoid using Orbitz or call ahead to confirm that the room is booked for a Queen bed and get a confirmation number from the hotel.
Do yourself a favor and find something more decent. The rooms are good, but I was very unpleasantly surprised in the morning to find out that there only is breakfast for the really early birds. By the time I went there (maybe 8:30 or close to 9) there were no eggs, no sausages and almost nothing else but pancakes - absolutely ridiculous! I inquired about it and it turns out their "boss" always orders less food than what he needs to feed his guests. Nope, that's not ok. Keep this in mind when you see "free breakfast" in your reservation. Will not visit again.
Nice hotel with a great pool, bbq area. Has everything you need and close to movie tavern, shopping etc. 30 minutes from New Orleans.
Staff was very friendly and accommodating. My room was a suite & it was perfect.
Quick stay. Pretty comfy and enough space for longer stay. Would recommend. Inexpensive and great size and condition of kitchen.
Extremely impressive. This hotel is the nicest hotel I've ever stayed in! We chose it for the safe and convenient location to the interstate and the minor pet fee. We were not disappointed. The staff is incredibly welcoming and helpful. The entire vicinity was clean and well kept, save some renovations in progress, which was well-labeled. The room we stayed in was a suite style which was clean and felt like a home away from home. The kitchen comes equipped with just about everything you could possibly need including a stove top, fridge (with ice maker!), dishwasher, silverware and knives, pots and pans, toaster, microwave, and that's just naming a few. The room was comfortable and clean and when we looked out the window we saw the pool, hot tub, AND mini golf! They also have a theater, business center and fitness center! And you really get a fantastic deal with the free breakfast and free meals included in their evening social hours. We could not be more impressed and plan on staying here again.
WeStay Suites - Covington/Mandeville is within the region of popular sights such as City Park. This 3-star hotel welcomes guests with 100 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
For a nice break, mingle with other guests at the free daily manager's reception.
All 100 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
At WeStay Suites - Covington/Mandeville, guests have access to a 24-hour gym, free WiFi in public areas, and a conference center. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Staff was very helpful and accommodating!!!!
We were given a room that was so overwhelmingly disgusting, we couldn’t even eat in the room. There were dog urine and solid waste stains all over the room, and on the curtains and even on the furniture. It was nearly midnight when we arrived, and too late in our travels (more than 8 hours) to find another room nearby. We requested a different room, and were shown ANOTHER room on the same floor which was nearly as disgusting. Besides the pet stains and odor, the telephone, shower, and two lamps in the room were broken and unusable. This was a horrible experience that we paid OVER $116 for. NEVER STAY HERE!!
Dear Isabella, We are very disappointed to hear that you did not enjoy your stay with us. Cleanliness is one of our top priorities and it appears we fell short of your expectations in your case. We hope you give us the opportunity in the future to provide you with the great stay we know we are capable of.
Long strands of hair cover the bed and ants were in the room also
Dear Mika, We are very disappointed to hear that you did not enjoy your stay with us. Providing our guests with a clean and comfortable stay is our top priority, and it sounds like we fell short in your case. We will definitely address the concerns you have pointed out and hope you give us the opportunity in the near future to provide you with the exceptional stay so many of our guests have come to love.
Thank you for staying with us and for sharing your rating!
Dirty, worst customer/ guest service . We had to keave right after check in
Dear Suzie, We are sorry to hear that you did not have a pleasant experience with our hotel. Please give us a call to let us know how we could have done better.
Best value in Covington. Still our favorite. Kitchen in room and new grill by the pool!
Dear Valued Guest, Thank you so much for your recent stay with us and for your wonderful review. We look forward to seeing you again soon!
Men’s lobby bathroom door won’t lock, toilet won’t flush properly, no hand soap, no paper towel, and it was that way all week even though I informed front desk.
Dear Valued Guest, Unfortunately we do have an issue with a few in-house guests consistently misusing our public restroom. We are working diligently to correct this issue and we hope to invite you back in order to provide you with a better experience.
Thank you for your stay and for your feedback. We look forward to welcoming you back for your future Covington stays!
This hotel was great! The staff was very friendly and helpful. The room was spacious, clean and comfortable. There was lots of parking and it felt very safe. It was close to lots of food, gas stations and the expressway. My one and only dumb complaint is that the towels were very small and thin. Everything else was wonderful!
Thank you for your stay and for your feedback. We look forward to welcoming you back for your future Covington stays!
Hotel room was pleasantly large, clean and comfortable. Since you were able to hold my room for a late checkin, my travel plans were stress free. I travel this way frequently and will return!
Thank you for reviewing our hotel. We appreciate your business and look forward to your next visit!
Dear Valued Guest, Thank you so much for staying with us and for taking the time to write a review. We are so happy to hear that you had an excellent stay and we hope to see you again soon!