The staff at the property were very friendly, check in was easy and parking was convenient. Unfortunately, the hotel room was very run down. The chairs had large stains (think bigger than an orange) and very old, faded upholstery. The bedroom door was too large to closem
Check in and lobby was great. Once we got into our room it all went down hill. The carpet was disgusting and had a huge hole in it, only a few outlets worked, our toilet backed up, the pullout couch was uncomfortable and smelled like it came from the dump, mold all over the bathroom, and ac didnt work and when on sounded like a jet plane taking off. It was just bad.
Clean and mostly friendly. Bar open for 90 minutes with very limited offerings. Online check-in only works after you actually check in at the desk.
Nice area, quiet. Apparently parking is an issue so I am glad they had it. 8$ a day annoying. Why not just make it part of the room fee?
Family friendly place, good breakfast
The Embassy Suites in Flagstaff has a very good location with access to many nearby restaurants and shopping and entertainment. The staff s courteous and nice and the rooms are comfortable and clean.
Very nice room! Clean, great layout for a suite.
It was nice. Unfortunately not enough staff for the usual breakfast but it was not bad. The staff was super helpful. The pool was clean and nice.
It was very close to everything.
Clean room great service and good coffee !
Suited our travel needs just fine. Felt safe and clean during the pandemic.
This was once the premier hotel to stay at in Flagstaff. Wow have things changed. From staff that seem annoyed to help you, room was falling apart, and being up charged for a buffet that did not exist, this hotel has drastically changed for the worst.
The hotel is very well maintained, very clean, and the personnel was very attentive. The food selection was good, with choices for breakfast.
Fun atmosphere love the snack n drink happy hour and the omelet station at breakfast is just delicious!
The carpet throughout our entire suite was wet. We had to wear shoes the entire time we were there or our socks got soaking wet. The staff said the carpets had been cleaned and must not be dry yet. I asked if we could switch rooms and they said all the rooms were wet and suggested I lay towels down to walk. Unacceptable for any hotel, let alone for the price I paid to stay here.
We liked the social time with free drinks. We didn't like listening to our neighbor snore all night (thin walls).
Embassy Suites by Hilton Flagstaff places you within a 15-minute stroll of popular sights such as Northern Arizona University and Riordon Mansion. This 119-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.
Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 9:30 AM. Unwind at the end of the day with a drink at the bar/lounge, or chat with other guests at the free daily manager's reception.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include sofa beds, refrigerators, and microwaves.
At Embassy Suites by Hilton Flagstaff, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 8 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and express check-out.
The staff at the property were very friendly, check in was easy and parking was convenient. Unfortunately, the hotel room was very run down. The chairs had large stains (think bigger than an orange) and very old, faded upholstery. The bedroom door was too large to closem
Check in and lobby was great. Once we got into our room it all went down hill. The carpet was disgusting and had a huge hole in it, only a few outlets worked, our toilet backed up, the pullout couch was uncomfortable and smelled like it came from the dump, mold all over the bathroom, and ac didnt work and when on sounded like a jet plane taking off. It was just bad.
Hello, First I would like to apologize for the inconvenience that you and your family faced during your stay with us. I am sorry that we missed our opportunity to make you feel warm and welcome during your stay with us, We strive to deliver the ultimate stay experience to all of our valued members, and we failed to deliver with you, and I humbly apologize. We are in the beginning stages of a remodel at this time which will address all of your concerns. Stay safe and have a good 2022Sincere Thanks Embassy Suites Flagstaff Team
Clean and mostly friendly. Bar open for 90 minutes with very limited offerings. Online check-in only works after you actually check in at the desk.
The first 90 minutes is a complimentary to thank you for staying with us. The bar does remain open if you would like to purchase after 6:30 pm.
Nice area, quiet. Apparently parking is an issue so I am glad they had it. 8$ a day annoying. Why not just make it part of the room fee?
Thank you for your response, we appreciate hearing what our guests have to say about their stays here. Since many of our guests here travel without their own vehicle, we feel it's not fair to include it in the rate. I'm glad to hear that you enjoyed your stay, we look forward to having you again. Until then, stay safe and have a wonderful 2022.
Family friendly place, good breakfast
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Always at your service. Have a great 2021 Happy Holidays Sincere Thanks The Embassy Suites Flagstaff
The Embassy Suites in Flagstaff has a very good location with access to many nearby restaurants and shopping and entertainment. The staff s courteous and nice and the rooms are comfortable and clean.
Thank you for your kind words and loyalty. Wishing you the best of 2021
Very nice room! Clean, great layout for a suite.
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Always at your service. Have a great 2021 Sincere Thanks The Embassy Suites Flagstaff
It was nice. Unfortunately not enough staff for the usual breakfast but it was not bad. The staff was super helpful. The pool was clean and nice.
Thank you for your feedback. We are working on getting the breakfast back to normal. safe travels and have a great 2021.
It was very close to everything.
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2021 Sincere Thanks The Embassy Suites Flagstaff
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. As for the condition of the property. We are in the beginning stages of a remodel. I know this does little for your current stay, but I just wanted you to know that we value your loyalty.At your serviceSincerely The Embassy Suites Flagstaff Team