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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and a seasonal outdoor pool

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily buffet breakfast
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(45 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(39 reviews)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.3 miles
  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a TV in a common area, and a vending machine.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 11 minutes on foot from Gatlinburg Space Needle. You'll also find Gatlinburg SkyPark and Ripley's Aquarium of the Smokies less than a mile away.

Will I be able to park at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

What do couples enjoy most about SureStay Plus Hotel by Best Western Gatlinburg?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include jetted bathtubs and river views.

Are there hot tubs at SureStay Plus Hotel by Best Western Gatlinburg?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony with some featuring river views.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 542 out of 1039 reviews
Rating 8 - Good. 255 out of 1039 reviews
Rating 6 - Okay. 129 out of 1039 reviews
Rating 4 - Poor. 49 out of 1039 reviews
Rating 2 - Terrible. 64 out of 1039 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious bedroom, beautiful view to creek. No coffee maker.
Stayed 1 night in Oct 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me.
Stayed 4 nights in Aug 2025

8/10 Good

Neda

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean, quiet and comfortable. Breakfast is always great and the staff are wonderful. We have been coming here for years and will continue to stay during our Gatlinburg trips
Stayed 1 night in Sep 2025

2/10 Terrible

Ronald

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room has a bad musty mold .stuff on the walls head board stain no clue what it was didn't want to know.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer trip

We went on vacation and decided to stay close to the downtown area. Very nice hotel, only issue was the pool. It was not clean and for it being summer and the weather extremely hot, it would have been nice to get in.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amilcar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazong

There rooms are amazing! Breakfast is good! No issues!
Stayed 4 nights in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg

Great stay, enjoyed the balcony with river view.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Large, clean and so relaxing. Got in around midnight and still fantastic front desk service.
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Stayed 2 nights in Aug 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Paulina, UNION CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything! 10min walk and you are smack in the middle of town and national park. Loved the location on the river too. So nice to see and watch from your balcony. Breakfast was awesome, wished they replenished the bacon though. Would highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Farah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! It was a real pleasure to meet the evening front desk agent. He is a very pleasant, helpful and professional gentleman from Jamaica! He is doing an excellent job!
Stayed 2 nights in Aug 2025

2/10 Terrible

Josh

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Blanka

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Amilkar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good

Stayed 1 night in May 2025

6/10 Okay

David

Traveled with family
Disliked: Room comfort

Clean up your place

With a little work this could be a decent place to stay. When we got in our room we noticed there was crumbs on the table from previous guests there was a toenail on the floor next to the table that was not clean. The rest of the floor look like it had not been vacuumed, as there was bits and pieces of stuff all over the place. Our neighbors told us they seen a roach in their room so we really started looking and sure enough here come a big old Roach. Do yourselves a favor and do a better job cleaning the rooms and get the place fumigated please.
Stayed 1 night in Aug 2025

6/10 Okay

DANIEL

Traveled with partner
Liked: Amenities
I recommend not staying in room 201. The bathroom water runs all over the floor and into the bedroom. The damp smell is horrible, and there's mold on the ceiling. Thankfully, they moved us to a different room the next day, and it was much better and cleaner.
Stayed 4 nights in Aug 2025

8/10 Good

Vanessa

Stayed 1 night in Aug 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Very nice stay but the pool needed to be cleaned out as far as leaves and bugs other than that it was great ,we will go back
Stayed 1 night in Aug 2025

10/10 Excellent

Alexander

Stayed 1 night in Aug 2025

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