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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and a seasonal outdoor pool

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily buffet breakfast
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.3 miles
  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a vending machine, and a TV in a common area.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 11 minutes on foot from Gatlinburg Space Needle. You'll also find Gatlinburg SkyPark and Ripley's Aquarium of the Smokies less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Nov 20, 2025 start from $39.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

What amenities will couples enjoy at SureStay Plus Hotel by Best Western Gatlinburg?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include jetted bathtubs and river views.

Are there hot tubs at SureStay Plus Hotel by Best Western Gatlinburg?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony with some featuring river views.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 532 out of 1011 reviews
Rating 8 - Good. 248 out of 1011 reviews
Rating 6 - Okay. 123 out of 1011 reviews
Rating 4 - Poor. 47 out of 1011 reviews
Rating 2 - Terrible. 61 out of 1011 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious bedroom, beautiful view to creek. No coffee maker.
Stayed 1 night in Oct 2025

6/10 Okay

DANIEL

Traveled with partner
Liked: Amenities
I recommend not staying in room 201. The bathroom water runs all over the floor and into the bedroom. The damp smell is horrible, and there's mold on the ceiling. Thankfully, they moved us to a different room the next day, and it was much better and cleaner.
Stayed 4 nights in Aug 2025

8/10 Good

Vanessa

Stayed 1 night in Aug 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Very nice stay but the pool needed to be cleaned out as far as leaves and bugs other than that it was great ,we will go back
Stayed 1 night in Aug 2025

10/10 Excellent

Alexander

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The usage of the room square footage could have been more customer oriented. The couch had no coffee table or end tables to set food our drinks. The Balcony you set right in front of air conditioning unit so on 90 degree days it adds another 30 degrees of heat. The air unit drains across the balcony making it slippery, the balcony above drips down on ours as well. The refrigerator and microwave was in this cabinet which was weird. The shower floor had no anti slipping surface. The foot stool for the couch was stained heavily. There was no room safe but the hotel facts said you should take all valuables with you, so that didn’t make use feel very safe at this hotel. They had just recently removed all coffee makers from the rooms, stay only saying that’s what the owners wanted to do. I would not stay at this location again.
Stayed 4 nights in Aug 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
For the price. Quite happy
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cr1071470 This is a very run down and poorly ran property. We booked two nights but ended up leaving and finding another hotel after seeing the condition of the room. The floor had sticky "gunk" all over it, I'm not sure how a cleaner could miss that, and there was a blood stained towel left on the hook in the bathroom. Needless to say I began to question the cleanliness/sanitization of the whole room after that. Front desk worker tried to offer new towels and came up with a mop to clean the dirty floor to no avail. It was all very unprofessional, but it was not her fault. This hotel needs a lot of work and better management. We found a much nicer/newer hotel a block away for the same price where we had a very pleasant experience
Stayed 2 nights in Aug 2025

8/10 Good

Joseph

Liked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Alok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent scenic location very close to a Smoky entrance. Hills on one side, a river on the other. Room was ok, but had a smell that may be a mix of room freshener and what was to be masked by it. Room and lobby needs to feel fresh. Average breakfast, eco-friendly bowls and plates.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Aug 2025

6/10 Okay

todd

Liked: Room comfort

disappointed

asked for towels got an attitude from employee told front desk they just blew it off like it was no big deal. in my room the curtains did not close only about 2 feet would close .hotel across the creek could see right in the room front desk said i should shut the lights off.so nobody could see in so i went and bought safety pins so i could shut the shades.
Stayed 5 nights in Aug 2025

2/10 Terrible

Devendra

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants near and on the bed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic will go there again sometime.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is nice but the smell is just awful. i woke up more than 5 times a night from the unpleasant smell, you should definitely sort out the air conditioning system
Stayed 1 night in Aug 2025

8/10 Good

Joshua

Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shaylene

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
The balconies
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Breakfast was good my kids loved the pancake maker, beds were comfortable and clean, had no issues with the internet and close to downtown attractions
Stayed 4 nights in Jul 2025

6/10 Okay

Alexandria

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked how it was close to all of the places to eat. However, the man on the night shift was very rude when we called and asked the Wi-Fi password, it was a bit hard to understand him due to his accent, I had him repeat the letters to me and unfortunately he raised his voice so much my husband heard it from the other side of the room. When we were checking in, a customer called the phone and was speaking to this Gentleman, who was very rude about the directions he was giving to her, upon hanging up, he turned to my Husband and I and made a rude remark about her intelligence. The hotel room had a spot on the floor that looked like a spilled stain. The shower has mold on the ceiling and only one elevator. This made going downstairs a chore especially when you are located on the top floor. The breakfast was okay. Overall, it was a good stay but not a great one. Will not be interested in staying again.
Stayed 2 nights in Aug 2025

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