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Recent guest reviews

Convenient location to everything we wanted to do in Gatlinburg. Staff was friendly and accommodating. The breakfast was good for it it to be grab and go, with several choices each day.

Friendly staff Easy walk to strip nice beds and great view

The hotel was clean, safe, and comfortable. Also conveniently located close to Great Smoky Mountains NP!

What was unique was the water park area, especially nice for families.

Kaitlyn at the front desk.was amazing! Beds were clean and comfy. Bathroom floors and tub were filthy.

Super friendly staff! Let us do early check in n late check out. Awesome breakfast. Only negative was no restaurant on site, however many food places are walking distance.

Horrible stay. When I travel I look for hotels with a pool that you can swim laps to relax. I carefully chose this hotel from pics on line. They took them at crazy angles to make it appear to be larger, when I arrived and looked at it I noticed they took deceitful pics and was useless unless you want to bath in kids pea. The staff was also rude to us, and not worth the money.

Excellent staff at check in clean rooms large well kept common areas

Clean, well maintained. Waterpark is part of the property, I didn't know this when I booked the reservation. I would rather have a quiet pool/spa experience, but this was ok.

Great waterpark, very clean, super nice staff Easy access to town

Our Grandson enjoyed the indoor water park. The staff was friendly & very accommodating to our needs.

Great location Breakfast was good with lots of selections Very clean It was noisy as our room was on the first level and the conversations seem to carry down the hall from the lobby. Lots of slamming doors

Great location. Rooms were clean. Had fridge and microwave which was really convenient.

The male front desk attendent was less than pleasent and not welcoming.

Historic Nature Trail Gatlinburg TN

Hotel highlights

  • Walking distance to Gatlinburg Convention Center and Gatlinburg SkyLift Park
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel places you next to Gatlinburg Convention Center and within a 10-minute stroll of other popular attractions like Gatlinburg SkyLift Park. This 113-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free breakfast is included with your stay.


Rooms

All 113 accommodations afford space to spread out with a separate bedroom and sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Microwaves, minibars, and coffee makers are other standard amenities.


Property features

Renovated in 2016, Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offers free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking, along with an area shuttle for a fee. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Deluxe Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (HEARING)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (MOBILITY)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Everyone (17) Couples (2) Family (7)
5
Everyone

By on Apr 15, 2021

5
Everyone

By on Mar 16, 2021

Review comment responded on Apr 4, 2021

Thank you for staying with us during your visit to Gatlinburg. Thank you for the five star and we hope that you will be back very soon. Have a wonderful day.

5
Everyone

By on Dec 18, 2020

Review comment responded on Dec 22, 2020

Thank you for staying with us and for the five star. We hope that you have a wonderful holiday.

5
Family

Convenient location to everything we wanted to do in Gatlinburg. Staff was friendly and accommodating. The breakfast was good for it it to be grab and go, with several choices each day.

By , from Eufaula, Alabama on Dec 10, 2020

Review comment responded on Dec 14, 2020

Good day and thank you for your kind words and the 5 star. We are striving to make everyone's stay a great experience. We hope that you will be back with us again soon. Have a wonderful Holiday.

5
Family with small children

Friendly staff Easy walk to strip nice beds and great view

By on Aug 23, 2020

Review comment responded on Aug 25, 2020

Hello and we want to say thank you for staying with us. Thank you for the review and the five star. We hope to see you again soon. From all of us, we hope you are having a wonderful and beautiful day.

5
Family

The hotel was clean, safe, and comfortable. Also conveniently located close to Great Smoky Mountains NP!

By , from Houston, TX on Jul 28, 2020

Review comment responded on Jul 29, 2020

Thank you for the review and the five star. It is great to hear that your stay was a great experience . We hope to see you back with us as soon as time permits. Have a safe and wonderful day.

4
Family

What was unique was the water park area, especially nice for families.

By on Dec 6, 2019

Review comment responded on Dec 18, 2019

Thank you for staying with us. It is wonderful to hear that you enjoyed the water feature. We are hoping to see you back with us again in the very near future. Once again thank you for the review. Have a wonderful day.

5
Family

Kaitlyn at the front desk.was amazing! Beds were clean and comfy. Bathroom floors and tub were filthy.

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Good day and thank you for the review and the five star. Thank you for recognizing Kaitlyn, she is a very hard worker. We hope to see you back with us again very soon. Have an amazing day.

5
Family with small children

Super friendly staff! Let us do early check in n late check out. Awesome breakfast. Only negative was no restaurant on site, however many food places are walking distance.

By on Oct 6, 2019

Review comment responded on Oct 8, 2019

Hello, and thank you for the five star. We are happy to help any guest when we can and it is great to hear that we were able to help you. We hope that you can come back and see us real soon. Happy Fall

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 2, 2019

Thank you kindly for the five star rating. We hope to have you back with us again in the near future.

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

322 Historic Nature Trail, Gatlinburg, TN 37738
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