The photos of this house are misleading. They make it look very bright and clean, but the whole house is wood paneled, so in reality it's pretty dark and damp. I say damp because there are clearly some moisture issues, i.e. the bathrooms could use better vent fans. The couches in the living room are very stained. If you're a family who likes to cook in instead of eat out a lot, bring some pots and pans. While there were plenty of dishes and utensils, there were very few pots, pans, or storage containers to put leftovers in. The stove top burners have issues staying plugged in while cooking if you slide your pot over them during cooking. When we arrived there was slime (like the children's toy slime) dried and firmly stuck inside the drawer of the nightstand and the floor next to it in the bunk bed room. Under every bed were items left by previous renters, dust, and thick clumps or animal hair. I really questioned if they had cleaned at all before we came. There was a solo cup full of old cigarette butts in one of the window sills in the house, hiding behind the curtains. The bathroom in the basement has carpeting on the steps to get into the shower. Gross. The showers in the bathroom in the basement and the bathroom in the laundry room are very short. As in, your head is going to be above the shower head, and that's coming from someone who's only 5'3". Customer service, however, was EXCELLENT. Quick to respond to issues and very friendly!