So, in short, this is a very nice condo with an absolutely stunning view with priceless beachfront and pool access. Made for a truly wonderful week with my kids. I would totally come back if Vacasa wasn’t in the picture.
A LOT could have been improved by having a more communicative property manager. They essentially ignored me from start to finish. I reached out multiple times prior to leaving home to ask questions about what was in the condo, being that I travelled with my very young kids, ages 3 and 1. All I really wanted to know is if there were any beach toys and beach towels. I emailed them directly, I responded to an email they sent me about billing, messaged within the Vacasa app and also within the VRBO app and not one single person ever responded. I also needed to coordinate drop off of some rollaway cribs and groceries and wanted to ask questions about that and still received no help. I get that it is not their job to help with my logistics but ignoring all communication is unacceptable to me. Thankfully nothing went wrong with the condo while there but if it would’ve I have no idea how we would have gotten help.
They also texted me multiple times and no one responds when you text back. They sent me a link to check out too which was useless and did not work. It linked me to the app with no way within the app to check out.
The listing says towels are provided. I have stayed in upward of 10 VRBOs at various beaches across Florida and the Carolinas and have never stayed in a BEACH house/condo or OCEANfront property that did not provide beach towels. Needless to say I was not pleased to spend my first night shopping for beach towels at Publix. This was one of the questions that I had sent to them prior to leaving home that they ignored. If they would have responded at least I could have packed them.
They provided one roll of paper towels, two pods for laundry, one mini bottle of dawn, two small dish towels, nothing for the dishwasher, two trash bags, a blender, toaster, coffee maker, a few skillets/pans, no spices, no basic condiments, nothing like a crock pot or anything, no baking dishes. Not that there is anything wrong with this but again, would have been helpful to know. I’ve stayed in some that are much better stocked which makes it SO much easier to actually cook real meals without going out and buying every spice and buying brand new dishes.