2/10 Terrible
Giovanna
Traveled with family
Jul 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly disappointed
We did not mind that it was being renovated so we could handle that mess. What I do not like is that as soon as we got off the elevator on second floor it's not that things were outdated but the carpets were dirty it smelled weird. Upon entering our room we could not even turn on any lights because it turns out they had unplugged them off so we had to use the flashlight for my phone in order to get at least one plugged in so we can then plug in the rest. The room smell the musty and I am attaching pictures of the wallpaper coming off the wall and the condition of the walls around here etc. Under normal circumstances this would be completely unacceptable to me this was made even worse because my lungs are recovering from a severe illness.
When my daughter and my friend went to go to the ice machine there wasn't one it wasn't working because of the renovations so they told us that we were going to have to go to the Days inn in the other parking lot to get ice thankfully the person working decided to go get it for us because it was after 10:00 that was just dangerous for us to do. For the breakfast where it was called we had to go out the front door around the building back into the building thank goodness it wasn't winter. I normally do not complain and I suck it up when things are not up standards but this went beyond that and I was shocked given this chains excellent standards I definitely won't be returning to the one in Effingham and will be more diligent in the future
Giovanna
Stayed 1 night in Jul 2025
