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Hawthorn Suites By Wyndham Dearborn/Detroit, MI

3.0 out of 5.0

Recent guest reviews

This hotel has the potential to be a remarkably beautiful and peaceful place to stay. Unfortunately, it is a neglected property that seems to never get properly cleaned. The suites have so much potential.... Too bad it isn't kept up....Staff was notified about the uncleanliness of the room, it was never addressed. It was treated as though that was just how it was.

Terrible service tv need hdmi cord was offered new room and told to wait till maintenance came at 11pm. Called at midnight was hung up on. I was baking a cake and didn't want to switch I asked him to bring hdmi cord from the room he offered to move me to and he hung up on me

Please do not stay at this hotel. I reserved a suite at least 2 days in advance for my daughters surprise sleepover and let me just say. It was one of the worst experiences i have ever had!! The first suite they gave me was unclean and trash was everywhere. The next room had no running water and the carpet looked like it had not been cleaned in over 6 years!! The third room was unclean, the fourth room as i put the key in to enter, a man was walking out. They gave me a room they was already given to someone else. On the fifth time and after several trips to the office they had no choice but to give me one of the staff room's. In addition they overcharged me for the room and deducted the incidental deposit twice.

The tub in the bathroom was dirty with some type of red stains like the facet was leaking. Rooms are very out dated

I appreciate reviews and that’s why I write reviews!!!!! DO NOT STAY IN THE HAWTHORN SUITES IN DEARBORN, MI!!!!! I had the most unnerving experience with Mary (employee)! I’m so shaken that I had to warn other potential customers. Mary claimed to be only front desk staff when I requested management. I needed to cancel a reservation that was booked via a third party because our event dates were published incorrectly. She instructed me to call the third party for approval to cancel and I complied. The third party contacted her and she blatantly lied to him and refused to cancel the booking. I added her to a 3-Way call and she proceeded to lie stating that the third party didn’t release the reservation but she didn’t know they were on the line. She became hostile, rude, belligerent, and proclaimed that she was indeed the manager and not just the front desk clerk. I’m literally shaken by this bold and unbelievable lie because it frightens me to know someone could lie so effortlessly. I do not feel comfortable or safe staying here because this woman is unstable. I’m worried that she may try to harm me if I stay there because I’m filing complaints against her. What is she capable of doing? Will she go in my room when I leave? Will she purposely bill us incorrectly? Will our property be stolen or damaged? Will she lie and accuse us of wrongdoing during our stay? This woman is vindictive and I fear for my safety. As a result, I am seeking to cancel my reservation and I cannot support this hotel chain especially if it allows personnel to conceal their identities and titles with goal of deliberately misleading guests!

My reservation was supposed to be on 2/4-5. I made the reservation electronically and somehow the date flipped to 1/27-28. When I arrived on 2/4 I was informed that my reservation could not be found with out the confirmation number. This reservation was done on my laptop which was not with me at the time (sunday) and I could not get it. However, the reservation was eventually found and that was when it was stated that I was a no show for and my bank card was blocked. I made another reservation using a different card for the 2/4-5 reservation and was informed that the money was reversed on my previous card (1/27 reservation). I paid for the 2/4-5 reservation, but now my credit card for the 1/27 reservation is still on hold. I was informed by my bank to have the hotel fax a release form and they would release the money. I have been talking to the hotel the last 3 days requesting that they fax my bank a release statement and they still have not done so. I have been told several times that this has occurred but according to my bank nothing has happened. I am very disappointed that I would have to go through this, especially since I have paid for the reservation. I rent this place annually but after this experience I will not be staying at this location again. Thanks UNHAPPY CUSTOMER!

The service was horrible. They talked to me like I was trash. They kept my deposit cause I used the dish rag to wipe wine up off the sink I spilled. They said it was blood but once I told the manager it was wine she still took 50 for the dish rag.i will never ever go back. The couch bed had dirt spots.

It is located in a good place. And the free breakfast is delicious. The asmehan staff is very good at making food and is kind. I am a Korean and do not speak English very well, but the staff showed me very kindly.

The room was good and the facilities included were excellent. The room included a fireplace, kitchen area with stove, microwave, dishwasher, etc. It would be an ideal room for a stay of more than one night in a row.

Ok, needs updating. Older rooms outdated. Bugs in kitchen. Constant cold air coming in under entrance and fireplace. Sidewalk not cleared of snow and ice.

5777 Southfield Freeway Detroit MI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Hawthorn Suites By Wyndham Dearborn/Detroit, MI places you within 2 miles (3 km) of University of Michigan Dearborn and Henry Ford Community College. This 3-star aparthotel has 128 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Henry Ford Museum and Ford World Headquarters are also nearby.


Dining

Free continental breakfast is served each morning from 6 AM to 9 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 128 individually furnished apartments feature kitchens and space to spread out with dining areas and sitting areas. TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include washers/dryers, sofa beds, and coffee makers.


Property features

Guests of Hawthorn Suites By Wyndham Dearborn/Detroit, MI have access to an outdoor pool, a fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

43.0% of guests recommend this hotel

Total of 456 reviews