They told me that I never booked with them despite showing them my info via the Orbitz app. Essentially, my fiancé had to pay for the room. There is no way I should be charged for a room that apparently I wasn’t entitled to. The only decent consultation was the my girl got the room for $40.
Front desk staff member was rude , her appearance was unclean... very unprofessional. I definitely wouldn’t recommend this place until the staff’s overall customer service improves in all areas.
The only thing good about this property is the friendliness of the staff esp Brittany
Had a stale smell and not real clean around property
Soft bed sheet appears to have blood or feces stains. As that was “zipped on”, we had to deal with it. Enjoyed seeing a pimp and “worker” outside the lobby at 5 am when we left. Orbitz having this property as an option is a disservice to its own rep.
Possible bed bugs, shower sucked, neighbors behind me in 206 were t hi monkfish bass music all night, apparently these losers LIVE there. Gross pillows, I possible to contact front desk, AC was LOUD, shall I go on? Pay extra to go elsewhere.
Everything was fine. Just charged twice. But refunded for one
The room was dirtier than any place I’ve ever stayed before. It was worse than a cheap hostel. The toilet was disgusting, there was still food and stains all over the counters, the floor was so sticky, I almost fell because my shoes were stuck to the ground. When I called and asked for someone to clean it the next day (they don’t clean if you’re not staying for more than a week), they said they’d let their manager know and put me on the cleaning rotation but this never happened. Overall, I would not recommend staying here, even if you’re in a pinch. Had I had my own car with me, I would’ve rather slept in my car than this room.
I for one requested a smoking room but only to get there an find out the property is non smoking period an the shower was broken on the wall the floor was dirty man I just wish they cared more about the business because it's in a great neighborhood and with easy access to the interstate
The front desk checkin was great. The property on the other hand is filthy. Trash and cigarettr butts are all over the grounds. The room smelled of smoke, the carpets are filthy, and the entire room was in need of deep cleaning starting with the heater / ac unit. The outside concrete stairs are crumbling. Windows were filthy. Just general lack of cleaning and maintenance on the property.
1 pillow for 2 people. Mouse dropping and urine on floor. No toilet paper. 1 wash cloth. Generally unclean room. Upon arrival, 2 police cars were circling the buildings. Lobby was dirty, leaves on the floor. Will NEVER stay here again.
Rooms where dirty an the sofa bed was stained an no sheets or blankets for it. Mold on shower curtains and in the toilet.
We've had good success with Extended Stay hotels in the past. This one was awful. It stunk of body and foot odor. The carpet was horribly stained. There were stains on the headboard that..... shouldn't have been there. The desk clerk said we had to talk to the manager. The manager wasn't then our when we called back and never returned our calls.
Dirty room, stained sheets, sticky floors and countertops, dirty walls.
Room was dirty. All surfaces were sticky sheets were stained. Stairway to room was filthy didn't want to put hands on stair rail it was so visible dirty
Located in Denver Tech Center, Extended Stay America - Denver - Tech Center - Central is a short distance from Fiddler's Green Amphitheatre. The 141 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 141 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America - Denver - Tech Center - Central, guests have access to a fitness center, free WiFi in public areas, and conference space. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
They told me that I never booked with them despite showing them my info via the Orbitz app. Essentially, my fiancé had to pay for the room. There is no way I should be charged for a room that apparently I wasn’t entitled to. The only decent consultation was the my girl got the room for $40.
Duane, thank you for sharing your feedback. We are sorry for the issues you had with your third party reservation and regret the inconvenience it caused. We are reviewing this situation from our end as it will help us serve you better in the future. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Front desk staff member was rude , her appearance was unclean... very unprofessional. I definitely wouldn’t recommend this place until the staff’s overall customer service improves in all areas.
Laja, thank you for taking the time to write a review of your recent stay. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. Thank you also for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
The only thing good about this property is the friendliness of the staff esp Brittany
Thank you for your review of our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and especially Brittany. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Had a stale smell and not real clean around property
We are sorry to learn about the odor and cleanliness issues you encountered during your stay. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
Soft bed sheet appears to have blood or feces stains. As that was “zipped on”, we had to deal with it. Enjoyed seeing a pimp and “worker” outside the lobby at 5 am when we left. Orbitz having this property as an option is a disservice to its own rep.
Possible bed bugs, shower sucked, neighbors behind me in 206 were t hi monkfish bass music all night, apparently these losers LIVE there. Gross pillows, I possible to contact front desk, AC was LOUD, shall I go on? Pay extra to go elsewhere.
Everything was fine. Just charged twice. But refunded for one
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management