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Recent guest reviews

We love Hotel Cozumel and Resort! We've stayed in other places, but always come back here. We enjoy the hacienda style, the huge pool and hot tub, as well as the dive shop and pier. The location is great, close to town,restaurants and shopping. The staff is very helpful, always.

Felt like a complete resort. Also a nice walking distance to town.

Very friendly staff. Maid service was excellent. Pool area is very nice.

Good property and location for the price paid. Very good value.

I've stayed at Hotel Cozumel quite a few times. It definitely has 'bang for the buck'. Directly across the street from the ocean/dock/diving. Recommend it for sure. I like the food on Cozumel ALOT and don't do the all inclusive. Simply too much good food on Cozumel for any AI in my opinion.

They kept changing breakfast location hotel needs updating

Average hotel experience, place is getting pretty dated, needs a lot of TLC, getting a little shabbier as we have stayed there over the years

the hotel was very clean, good food and the staff was wonderful. We really enjoyed our stay. We planned and staying there in the future!!'

I have stayed here many times and am always pleased . There is very little turnover with the employees and they always remember ur name and drink preference . Just s short walk to the dive shop across the street. There is a tunnel under the street so you never get rained on . The food is good and has really improved over the years. Biggest Pool on the island . The staff makes this hotel my favorite in all of cozumel

I have stayed at Hotel Cozumel and Resort many times and always look forward to the next vist, staff is great, great breakfast, nice location, not to far out but not in the middle of everything.

Meals in the all inclusive package are mediocre at best, but there is an abundance of food. The wait staff are attentive and will bend over backwards for you. The pool is filthy dirty water even though they clean daily.

I paid the same price for the trip as my friend which was all inclusive and upon arriving was told that it was an additional $45.00 per person per day. Before departing to go there i called to verify and was told that it was all inclusive.

The hotel was nice and comfortable and it's worth the price we paid. The only thing was after .we turn in our key at check out time I notice they weren't removing the all inclusive bracelets from the guest, but they remove mine. They said since I booked on the internet I didn't have a right to stay and use the facilities after check out.This bracelet lets you eat and use the facilities until departure

My wife and I stayed 11 days. The staff is mostly really nice and accommodating. The pool (largest in Cozumel) and pool area are spacious a good layout. There is also an area of man-made beach is nice and well-kept but on the smaller side of the road. As many have pointed out the ocean view is not really an ocean view. There are two restaurants one typically serves breakfast and dinner the other lunch. The restaurant that serves lunch is across the street (this is by the man-made beach). The food ranges from ok to good, but not great. The drinks are pretty good. Sometimes dinner is server outside. Two nights there was a guitarist who was fantastic. The room was clean and well-kept but a little more on the basic side. There is no fridge in the room, but there was AC and a TV with cable. The wifi was spotty, kind of slow, and sometimes just stopped. We felt the hotel was pretty centrally located but and was close enough to the mega supermarket and downtown for walking, shopping and sightseeing. There was a car rental and trips to book right in the hotel. We loved the activities and the staff that did them was great. Daily they had volleyball in pool, crazy games!, pool basketball, they had some other things that rotated like music trivia, horseshoes, water aerobics, and dancing/salsa some were during the day some were at night.

Excellent staff, price is unbeatable. Walk off the dive boat straight to lunch on the beach, then across to the main hotel and pool.

We've stayed here a few times and you cannot beat the value, especially for scuba diving. The staff makes this resort what it is, which is why we continue to return. It's not fancy, but it's great for us, clean and welcoming, what more do you need.

Carretera Costera Sur km 1.7 Cozumel QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Colonos Cuzamil, Hotel Cozumel & Resort is adjacent to Gonzalo Guerrero and within a 10-minute stroll of Palacio Municipal. This 3-star resort welcomes guests with 180 rooms and conveniences like an outdoor pool, free self parking, and a fitness center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 180 rooms have an array of amenities, including balconies, free bottled water, and safes. 32-inch LED TVs come with cable channels. Hair dryers and ironing boards are also standard.


Property features

Built in 2017, the brand new Hotel Cozumel & Resort offers an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Standard Room, Partial Ocean View

1 Double Bed | 1 King Bed | Sleeps 4

Standard Room, Pool View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Hotel Cozumel & Resort

Everyone (6) Couples (133) Family (51) Friends (38) Other (30)
2
Everyone

By on Mar 22, 2020

Review comment responded on Apr 16, 2020

Thank you so much for your preference!

5
Partner Couples

We love Hotel Cozumel and Resort! We've stayed in other places, but always come back here. We enjoy the hacienda style, the huge pool and hot tub, as well as the dive shop and pier. The location is great, close to town,restaurants and shopping. The staff is very helpful, always.

By , from Romney, Indiana on Mar 14, 2020

Review comment responded on Apr 16, 2020

Thank you so much for your preference! see you soon!

5
Family

Felt like a complete resort. Also a nice walking distance to town.

By , from St. Joseph, MN on Mar 5, 2020

Review comment responded on Mar 10, 2020

Thank you so much for your preference!

5
Everyone

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you so much for your preference!

5
Everyone

By on Jul 14, 2019

Review comment responded on Jul 18, 2019

Thank you so much for your preference!

4
Friends

Very friendly staff. Maid service was excellent. Pool area is very nice.

By on Jul 12, 2019

Review comment responded on Jul 18, 2019

Thank you so much for your good comments and preference.

4
Friends

Good property and location for the price paid. Very good value.

By on Apr 4, 2019

Review comment responded on May 19, 2019

GRACIAS for your comments.

3
Everyone

By on Feb 15, 2019

4
Everyone

I've stayed at Hotel Cozumel quite a few times. It definitely has 'bang for the buck'. Directly across the street from the ocean/dock/diving. Recommend it for sure. I like the food on Cozumel ALOT and don't do the all inclusive. Simply too much good food on Cozumel for any AI in my opinion.

By , from Atlanta on Nov 15, 2018

Review comment responded on Dec 5, 2018

Thank you so much for your comment. We hope you can post this comment at the web page from Orbitz. Have a great day and see you soon.

3

hotel needs updating

Everyone

They kept changing breakfast location hotel needs updating

By on Mar 11, 2017

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