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Recent guest reviews

The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.

Very dated; smell of smoke filled the entire hotel

Convenient location. Easy access. Low price. That's all.

Took 15 minutes for desk clerk to appear. Room was clean, heater worked. Nothing special about place. Great for early morning flight. Near ohare airport.

Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.

Nice clean hotel, enjoyable stay... the complimentary breakfast could have included more of a selection, but overall at least there was something provided.

When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.

Close to airport. Had a good kitchen with big fridge.

The amenities, such as the closet, for your extended stay guests, and kitchenettes for the every day guests were quite convenient.

iT SMELLED LIKE CIGARETTE SMOKE IN THE BUILDING?? i DIDN'T ASK IF A PART OF THE BUILDING IS SMOKE FREE?? i NOTICED MY CLOTHES SMELLED OF THE SAME ODER ?. ALL ELSE SEEMED FINE . THIS WAS MY FIRST STAY AT AN EXTENDED HOLLIDAY IN..

Location was alright. Parking was free. Prompt with service when checking in

The room looked like it hadn't been cleaned since the last person that stayed there. There was a dirty wash rag with hair all over it in the shower. There was hair all over the bed and towels, and one of the pillows didn't even have a pillow case on it. There was urine on the toilet and on the floor around the toilet. Also, I booked a non-smoking room online and when I got there all they had were smoking rooms.

Small studio was great! Have full refrigerator, stove and microwave. Bed was comfortable and room was very clean. Very close to the airport and restaurants.

Hotel smelled musty, moldy Breakfast at 8am was a granola bar and empty coffee urns, no kid-friendly drink

Before I travel to Chicago, my husband called to the hotel and they said that they didn’t have shuttle, but actually they have. I paid $24,00 from the airport to there. The breakfast was a joke, just coffee, hot water, granola bars and muffins, nothing else.

Room wasnt ready at check in, when room was ready it was not even clean. Seemed like the sheets were just used and they just made the bed. Counters were nasty, not even wiped down

E Touhy Ave Des Plaines IL

Hotel highlights

  • Walking distance to Allstate Arena
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Allstate Arena is a short stroll from Extended Stay America - Chicago - O'Hare, and other popular attractions like Rivers Casino are within a few miles (5 km). This 122-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America - Chicago - O'Hare enjoy free WiFi in public areas and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - Chicago - O'Hare

Everyone (31) Business (14) Couples (9) Family (16) Other (10) Friends (3)
2
Family Friends Family

The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry our rooms fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your friends will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2
Family Partner Couples

Very dated; smell of smoke filled the entire hotel

By on Feb 23, 2020

Review comment responded on Feb 24, 2020

We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay, and we are sorry that the smell compromised your experience. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management

2
Family with small children

Convenient location. Easy access. Low price. That's all.

By on Feb 10, 2020

Review comment responded on Feb 11, 2020

Thank you for being our guest. We are pleased overall you enjoyed your stay and found us at a fair rate. We are also glad you liked our convenient location. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

4
Family

Took 15 minutes for desk clerk to appear. Room was clean, heater worked. Nothing special about place. Great for early morning flight. Near ohare airport.

By on Jan 16, 2020

Review comment responded on Jan 17, 2020

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, spotless suites, and amenities. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management

1
Business Business

Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.

By on Nov 14, 2019

Review comment responded on Nov 15, 2019

Thank you for staying at our hotel. We are sorry you did not like the service delivered by our front desk associate and regret the housekeeping service issues you encountered. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our future guests stay. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

4
Everyone

Nice clean hotel, enjoyable stay... the complimentary breakfast could have included more of a selection, but overall at least there was something provided.

By on Nov 4, 2019

Review comment responded on Nov 5, 2019

Thank you for the four-star review of Extended Stay America. We are thrilled to know you liked our offerings and that you had a great stay at our well-maintained property. Your suggestion regarding the grab-and-go breakfast is appreciated as it helps us know about our guests’ wants. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

1
Partner Couples

When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.

By on Oct 2, 2019

Review comment responded on Oct 6, 2019

Dear Eliz, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

4
Business Business

Close to airport. Had a good kitchen with big fridge.

By on Sep 28, 2019

Review comment responded on Sep 29, 2019

Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time with us and that you liked our location as well as our well-equipped kitchen. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management

4
Everyone

By on Aug 19, 2019

5
Partner Couples

The amenities, such as the closet, for your extended stay guests, and kitchenettes for the every day guests were quite convenient.

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Erin, thank you for the excellent review of Extended Stay America. We're thrilled to know you loved your well-equipped room and that you enjoyed your time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Extended Stay America - Chicago - O'Hare

1201 E Touhy Ave, Des Plaines, IL 60018
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