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Extended Stay America - Chicago - O'Hare

2.5 out of 5.0

Recent guest reviews

Checked into the hotel, the front desk person was not personable, seemed unhappy about being there. He was very short and unwelcomimg. Once in the room discovered there was no local restaurant information, no phone book. No information booklet or guide as one would normally find in a room. Went to shower, there was no hot water, and the tub wouldn't drain. When we called the front desk we were told there was no maintenance staff on-site and that nothing could be done. We were not offered another room, no apology or any solution other than the boiler could be checked. Nevermind the fact that the tub would not drain. We checked out and went to another hotel.

There was hell of snow barring cars in the parking lot including mines i am not a happy customer i would like a refund or discount on the hotel

I only stayed here one night. It is close to O'Hare and the price was right. If you're planning to stay for a long time, I assume you'd prepare your own food. BUT the listing said that there is a "continental breakfast" and there is not. There is a cart with coffee and granola bars. That's it. Those two things. There are not tables where you can sit down. Typically, a hotel with a continental breakfast at least has juice, some rolls, jam, fruit, coffee, and a place to sit. In other words, even though it's not a big breakfast, it'll tide you over for several hours. The television was also unimpressive if that's important to you. Anyway, the place is fine and you should stay there. Just leave time to forage for food.

It was a great experience and I love how close it was to the Allstate arena! Perfect location.

Conviented located !!! but you can get a better hotel paying same price

Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.

Their breakfast consisted of a small table with coffee and muffins. The room was okay, nothing special. Good location.

The hotel is located near the airport and has free shuttle; the hotel staff is very friendly and the parking for long term is 10USD p/day. The bad thing is that under the sink and overal kitchen was not cleaned, I found trash, on addition, the hair dryer didn't work, also the lobby and elevator smells like smoking.

It was clean. Bed was pretty lumpy. Location was good for what I needed. I liked having the kitchenette. Overall, a basic, clean room with few amenities.

The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sure that every room is in good quality for the next guest.

Close by O'Hare and Rivers Casino. Bed is comfortable. Room has kitchenette w/ fridge which is convenient. The free light breakfast is coffee or hot tea and granola bars. Not bad but don't expect hot food.

Check in was easy, room was clean and comfortable. Coffee was not available upon arrival, but was made fresh when requested upon departure. Staff was easy to work with.

the hotel was ok don't get me wrong but I wish I know more about it when I booked the hotel. Extended stay for a reason my friends !! your room won't be clean until you reach the 7th day ??? dirty towels YOU need to bring down and give it to the receptionist and she will exchange for a clean set other wise you can keep the dirty towels as long as you want. Not for me .

It was good, not great, not bad, but good. Location is good for the airport, that's about it.

Front desk staff are very rude! Rooms are smelly and sometimes not properly cleaned out. Non-smoker rooms are special request. I am definitely not staying in this hotel again!!

The room was very nice and clean and staff was nice. Overall good experience

Beautiful room. Excellent customer service and it was very nice.

Great location because it was walking distance to restaurants.

I was let down by the breakfast. It was only juices/coffee and pastries. It only lasted until 9 am so if you aren't an early riser then you are out of luck. If you had the air on you were freezing at night because of the thing covers that were so slick they would slide off the bed in the middle of the night. The towels were rough to dry your face off on.

generally speaking, the hotel is pretty good especially it only costs me less than 80 bucks as I had some discounts travel agency. Room is fairly clean and the location is wonderful, very close to the airport. It's shuttle bus staff is kind and helpful. The reception on the other hand is a little annoyed, I feel, I hope they are not annoyed with me. They got a kitchen there with a cooking range, nice isn't it? but that's all, no plates, cups and soap whatsoever at all, so you cannot really use it. A little silly and wast of space.

1201 E Touhy Ave Des Plaines IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a leisurely stroll of Allstate Arena, Extended Stay America - Chicago - O'Hare is within a few miles (5 km) of Rivers Casino. This 122-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. McDonald's Museum and Lake Park are also near this Des Plaines hotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests staying at Extended Stay America - Chicago - O'Hare enjoy free WiFi in public areas and laundry facilities. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Guest reviews for Extended Stay America - Chicago - O'Hare

Everyone (12) Business (14) Couples (6) Family (7) Other (10) Friends (3)
1
Everyone

Checked into the hotel, the front desk person was not personable, seemed unhappy about being there. He was very short and unwelcomimg. Once in the room discovered there was no local restaurant information, no phone book. No information booklet or guide as one would normally find in a room. Went to shower, there was no hot water, and the tub wouldn't drain. When we called the front desk we were told there was no maintenance staff on-site and that nothing could be done. We were not offered another room, no apology or any solution other than the boiler could be checked. Nevermind the fact that the tub would not drain. We checked out and went to another hotel.

By on Apr 9, 2018

Review comment responded on Apr 11, 2018

Thanks for being our guest. Please accept our sincere apologies for the problems you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management

1

the hotel parking wasnt clean !!

Everyone

There was hell of snow barring cars in the parking lot including mines i am not a happy customer i would like a refund or discount on the hotel

By , from chicago il on Feb 12, 2018

Review comment responded on Feb 13, 2018

Xena, we apologize for the inconvenience you encountered with our parking facility. We have shared your feedback with the concerned team to ensure this does not happen again. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management

3

satisfactory but plan to get your own breakfast.

Everyone

I only stayed here one night. It is close to O'Hare and the price was right. If you're planning to stay for a long time, I assume you'd prepare your own food. BUT the listing said that there is a "continental breakfast" and there is not. There is a cart with coffee and granola bars. That's it. Those two things. There are not tables where you can sit down. Typically, a hotel with a continental breakfast at least has juice, some rolls, jam, fruit, coffee, and a place to sit. In other words, even though it's not a big breakfast, it'll tide you over for several hours. The television was also unimpressive if that's important to you. Anyway, the place is fine and you should stay there. Just leave time to forage for food.

By , from Seattle on Jan 26, 2018

Review comment responded on Jan 27, 2018

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location was convenient for your needs. However, we are sorry our breakfast offerings were not to your liking. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management

5
Everyone

It was a great experience and I love how close it was to the Allstate arena! Perfect location.

By on Jan 15, 2018

Review comment responded on Jan 17, 2018

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our central location. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3

ok

Everyone

Conviented located !!! but you can get a better hotel paying same price

By , from Orlando on Oct 30, 2017

Review comment responded on Nov 1, 2017

Thank you for reviewing your stay. We are pleased our location was ideal for your visit and you enjoyed being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management

2
Everyone

Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.

By on Sep 20, 2017

Review comment responded on Sep 22, 2017

I apologize that we failed to provide you an exceptional stay. We are very sorry you were not pleased with our bed and your room. Your feedback will be shared with our appropriate department heads as we begin formulating plans for future upgrades. I hope you will return so we can make it up to you. Sincerely, Hotel Management

3
Everyone

Their breakfast consisted of a small table with coffee and muffins. The room was okay, nothing special. Good location.

By on Aug 25, 2017

Review comment responded on Aug 27, 2017

Thank you for being our guest. It’s nice to know you had an overall pleasant experience and that you were satisfied with most aspects of our hotel. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. I have shared your concerns with my food & beverage team for any future improvements. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

3

good location, shuttle to aprt and low cost parkin

Everyone

The hotel is located near the airport and has free shuttle; the hotel staff is very friendly and the parking for long term is 10USD p/day. The bad thing is that under the sink and overal kitchen was not cleaned, I found trash, on addition, the hair dryer didn't work, also the lobby and elevator smells like smoking.

By on May 6, 2017

Review comment responded on May 8, 2017

Thank you for choosing our hotel. We are happy to know you liked our location and complimentary shuttle service. However, I am sorry for the issue you experienced while you were here. Your concern has been shared with our respective team members to take corrective actions immediately. We hope to see you again soon. Sincerely, General Manager

3

it will do.

BusinessTravelers

It was clean. Bed was pretty lumpy. Location was good for what I needed. I liked having the kitchenette. Overall, a basic, clean room with few amenities.

By , from Cleveland, Ohio on Nov 10, 2016

Review comment responded on Nov 12, 2016

Thank you for taking the time to evaluate your stay. We are happy that you liked our convenient location and your clean room along with all the amenities that we have to provide. However, we are sorry if any inconvenience was caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager

1
Everyone

The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sure that every room is in good quality for the next guest.

By , from Michigan on Oct 1, 2016

Review comment responded on Oct 4, 2016

Chris, We never want our guests to enter a suite that has such a negative impact that would warrant such a low rating. We continuously work on ways to improve and we will use your feedback to build a better stay experience for your next visit. Thank you for your feedback, we look forward to seeing you again soon. General Manager