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Extended Stay America - Chicago - O'Hare

2.5 out of 5.0

Recent guest reviews

Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.

Their breakfast consisted of a small table with coffee and muffins. The room was okay, nothing special. Good location.

The hotel is located near the airport and has free shuttle; the hotel staff is very friendly and the parking for long term is 10USD p/day. The bad thing is that under the sink and overal kitchen was not cleaned, I found trash, on addition, the hair dryer didn't work, also the lobby and elevator smells like smoking.

It was clean. Bed was pretty lumpy. Location was good for what I needed. I liked having the kitchenette. Overall, a basic, clean room with few amenities.

The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sure that every room is in good quality for the next guest.

Close by O'Hare and Rivers Casino. Bed is comfortable. Room has kitchenette w/ fridge which is convenient. The free light breakfast is coffee or hot tea and granola bars. Not bad but don't expect hot food.

Check in was easy, room was clean and comfortable. Coffee was not available upon arrival, but was made fresh when requested upon departure. Staff was easy to work with.

the hotel was ok don't get me wrong but I wish I know more about it when I booked the hotel. Extended stay for a reason my friends !! your room won't be clean until you reach the 7th day ??? dirty towels YOU need to bring down and give it to the receptionist and she will exchange for a clean set other wise you can keep the dirty towels as long as you want. Not for me .

It was good, not great, not bad, but good. Location is good for the airport, that's about it.

Front desk staff are very rude! Rooms are smelly and sometimes not properly cleaned out. Non-smoker rooms are special request. I am definitely not staying in this hotel again!!

The room was very nice and clean and staff was nice. Overall good experience

Beautiful room. Excellent customer service and it was very nice.

Great location because it was walking distance to restaurants.

I was let down by the breakfast. It was only juices/coffee and pastries. It only lasted until 9 am so if you aren't an early riser then you are out of luck. If you had the air on you were freezing at night because of the thing covers that were so slick they would slide off the bed in the middle of the night. The towels were rough to dry your face off on.

generally speaking, the hotel is pretty good especially it only costs me less than 80 bucks as I had some discounts travel agency. Room is fairly clean and the location is wonderful, very close to the airport. It's shuttle bus staff is kind and helpful. The reception on the other hand is a little annoyed, I feel, I hope they are not annoyed with me. They got a kitchen there with a cooking range, nice isn't it? but that's all, no plates, cups and soap whatsoever at all, so you cannot really use it. A little silly and wast of space.

The stay was a great stay for the affordable price. I would stay again

It was very clean. Front desk staff was friendly. I would have liked to have room service everyday without the extra fee, but if you don't mind cleaning up after yourself it's a good deal.

to get from it from Chicago you have to take a toll road. should have known up front; toll road has no attendant, you don't find out until too late. There is a north and south hotel. Supposed to be given that info at confirmation. Didn't get it Really do not want to going from one to the other at midnight check in, dead tired

Good over all . I would stay at this hotel again i would also refer it to family or friend .

I asked for a non smoking room which was not available when I arrived. I suffered from itching eyes and was not able to sleep well. I was given a no smoking room for the second night. In the future I will only stay at hotels that are ALL NO SMOKING. I had to ask for kitchen supplies. AT other hotels with suites the kitchens are very well stocked.

1201 E Touhy Ave Des Plaines IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a leisurely stroll of Allstate Arena, Extended Stay America - Chicago - O'Hare is within a few miles (5 km) of Rivers Casino. This 122-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. McDonald's Museum and MB Financial Park at Rosemont are also near this Des Plaines hotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests staying at Extended Stay America - Chicago - O'Hare enjoy free WiFi in public areas and laundry facilities. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Chicago - O'Hare

Everyone (7) Business (14) Couples (6) Family (7) Other (10) Friends (3)
2
Everyone

Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.

By on Sep 20, 2017

Review comment responded on Sep 22, 2017

I apologize that we failed to provide you an exceptional stay. We are very sorry you were not pleased with our bed and your room. Your feedback will be shared with our appropriate department heads as we begin formulating plans for future upgrades. I hope you will return so we can make it up to you. Sincerely, Hotel Management

3
Everyone

Their breakfast consisted of a small table with coffee and muffins. The room was okay, nothing special. Good location.

By on Aug 25, 2017

Review comment responded on Aug 27, 2017

Thank you for being our guest. It’s nice to know you had an overall pleasant experience and that you were satisfied with most aspects of our hotel. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. I have shared your concerns with my food & beverage team for any future improvements. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

3

good location, shuttle to aprt and low cost parkin

Everyone

The hotel is located near the airport and has free shuttle; the hotel staff is very friendly and the parking for long term is 10USD p/day. The bad thing is that under the sink and overal kitchen was not cleaned, I found trash, on addition, the hair dryer didn't work, also the lobby and elevator smells like smoking.

By on May 6, 2017

Review comment responded on May 8, 2017

Thank you for choosing our hotel. We are happy to know you liked our location and complimentary shuttle service. However, I am sorry for the issue you experienced while you were here. Your concern has been shared with our respective team members to take corrective actions immediately. We hope to see you again soon. Sincerely, General Manager

3

it will do.

BusinessTravelers

It was clean. Bed was pretty lumpy. Location was good for what I needed. I liked having the kitchenette. Overall, a basic, clean room with few amenities.

By , from Cleveland, Ohio on Nov 10, 2016

Review comment responded on Nov 12, 2016

Thank you for taking the time to evaluate your stay. We are happy that you liked our convenient location and your clean room along with all the amenities that we have to provide. However, we are sorry if any inconvenience was caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager

1
Everyone

The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sure that every room is in good quality for the next guest.

By , from Michigan on Oct 1, 2016

Review comment responded on Oct 4, 2016

Chris, We never want our guests to enter a suite that has such a negative impact that would warrant such a low rating. We continuously work on ways to improve and we will use your feedback to build a better stay experience for your next visit. Thank you for your feedback, we look forward to seeing you again soon. General Manager

3

conveniently located by rivers casino

Everyone

Close by O'Hare and Rivers Casino. Bed is comfortable. Room has kitchenette w/ fridge which is convenient. The free light breakfast is coffee or hot tea and granola bars. Not bad but don't expect hot food.

By , from Virginia on Aug 21, 2016

Review comment responded on Aug 24, 2016

Thank you for being our guest and for sharing your feedback. We are happy that you liked our convenient location and affordable prices. Although you were pleased with your accommodation, we apologize for the cleanliness issues you faced in the bathroom of your suite. We will share your feedback with our housekeeping department to make sure it is not repeated in the future. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, General Manager

4

quiet, comfortable hotel.

Everyone

Check in was easy, room was clean and comfortable. Coffee was not available upon arrival, but was made fresh when requested upon departure. Staff was easy to work with.

By on Aug 6, 2016

Review comment responded on Jan 1, 1970

We appreciate you taking the time to write a review about your stay at Extended Stay America - Chicago - O'Hare. We are glad that you liked our well-kept property, front desk service and our courteous associates. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager

3

not your typical hotel

Everyone

the hotel was ok don't get me wrong but I wish I know more about it when I booked the hotel. Extended stay for a reason my friends !! your room won't be clean until you reach the 7th day ??? dirty towels YOU need to bring down and give it to the receptionist and she will exchange for a clean set other wise you can keep the dirty towels as long as you want. Not for me .

By , from Cathedral City, CA on Jun 28, 2016

Review comment responded on Jul 2, 2016

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments are much appreciated. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager

4

s'ok

Singles

It was good, not great, not bad, but good. Location is good for the airport, that's about it.

By on Aug 5, 2015

1

unpleseant stay

Singles

Front desk staff are very rude! Rooms are smelly and sometimes not properly cleaned out. Non-smoker rooms are special request. I am definitely not staying in this hotel again!!

By on Jun 16, 2015