Even during construction all was well. Minimal amenities but then we just slept there during Christmas holidays
Good overall. Front desk staff weren't happen during the check in time but everything else was good.
It was advertised and a suite but it was more of a large room no microwave and the fridge froze anything we put in it There was no breakfast included and the staff on a number of times when we went down to the front staff were more involved in their own conversations we would wait as they would stand in the doorway behind the counter and talk to someone behind the wall House keeping repeatedly pounded on out door even though we had the sign on the outside door handle and onetime tried to enter the room while we were asleep but I had the inside latch closed quite rude and very disturbing Would not recommend this hotel and I will not be returning very unpleasant experience
The room was overpriced, they charged you for coffee in the morning and there was a humming noise all night -
the geese are everywhere and so beautiful to hear in the morning walking out of the hotel to my car. Nice very nice stay.. the women that checked me in was very plesant!
Courtyard Chicago St. Charles places you within a mile (2 km) of Dellora A. Norris Cultural Arts Center and Charlestowne Mall. This 3-star hotel has 121 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.
All 121 recently renovated rooms provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and wardrobes or closets.
At Courtyard Chicago St. Charles, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Even during construction all was well. Minimal amenities but then we just slept there during Christmas holidays
Good overall. Front desk staff weren't happen during the check in time but everything else was good.
Thank you for taking the time to share your feedback. We appreciate you staying with us!
It was advertised and a suite but it was more of a large room no microwave and the fridge froze anything we put in it There was no breakfast included and the staff on a number of times when we went down to the front staff were more involved in their own conversations we would wait as they would stand in the doorway behind the counter and talk to someone behind the wall House keeping repeatedly pounded on out door even though we had the sign on the outside door handle and onetime tried to enter the room while we were asleep but I had the inside latch closed quite rude and very disturbing Would not recommend this hotel and I will not be returning very unpleasant experience
I am sorry to hear that you had some issues with your stay. Our suite has a large sitting room, but also has a separate bedroom with a door that closes in between. We do have a microwave in both of our suites in the bar area. I am sorry the fridge froze your items. There is a small section of the fridge that has a freezer. If you put items too close to that area, they can freeze. For breakfast, we do have rates that include breakfast for one, or an entire family. You just need to choose our breakfast rate when making your reservation. I am sorry to hear that front desk was not attentive. We usually get wonderful comments on our staff. I am also sorry to hear that the housekeeping knocked on your door when you had your sign posted. I will personally look into that and see if it might have been one of our newer staff members. Thank you for taking the time to share your feedback.
The room was overpriced, they charged you for coffee in the morning and there was a humming noise all night -
the geese are everywhere and so beautiful to hear in the morning walking out of the hotel to my car. Nice very nice stay.. the women that checked me in was very plesant!
Hello and thank you very much for reviewing your recent stay with us! I'm so glad to hear that you enjoyed your time with us despite the fact that we are going through some changes right now. I really hope that you have the chance to visit with us again after the updates are completed! Thanks again and happy holidays!