My family had booked seven rooms at this hotel for my wedding.Unfortunately, the bathrooms had black mold and the rooms were not as clean as one would expect. My room also had ants and a musty smell. The bathrooms do not have ventilation, which seems to be the root of the problem. We we're excited about using the pool but it was closed.This wasn't known when booking through Orbitz.
Great bang for your buck, lots of dining options within walking distance. Breakfast options were also good.
Bed bugs
It was a very nice place I will recommended
The location was good - restos close by and main street close to expressway
Upon arrival there was zero employees at the property for almost 2 hours! Several of us waited in the lobby wanting to check in. After everyone was on phones trying to figure out what happened someone finally walked in and went behind the desk saying nothing to anyone. After about another 10 minutes of them on the phone with someone speaking a different language they finally said they would try to check someone in. It was someone who obviously didn’t know what they were doing. They didn’t know how to make keys so they took us to the room and said we would get our keys later if the manager showed up!? The manager never did show up but the guy finally figured out the keys another 2 hours later. All of the guests waiting that day should have been compensated in some way. But not even a we are sorry! Nothing from anybody! I will NEVER stay at this property again nor will anyone from my company or anyone I know.
A bit run down , for the price ot is what to be expected. I would stay again.
The room was run down. The bathroom in particular had cracked tile, cracked chalk, the whole room needed to be updated. The top cover on the bed had hair on it when we arrived. The rest of the bedding appeared to be clean. The guy working reception didn't seem to want to be there. The room seemed clean outside of the bed cover. Breakfast was good. Overall it was so so and I wouldn't stay again.
Nice, clean, hotel. Nothing fancy, but a comfortable place to stay.
The room checking in at midnight is not what I reserved. Less than expected
Nice area. Room was very clean. The small fridge wasn't working properly. Didn't notice until the next day. Breakfast was good. Very nice hotel/room.
I liked the location and everything was clean and the beds were comfortable. Also no smoking or pets allowed a plus for me
Hotel was VERY loud. Our room was on the 1st floor directly across from a meeting room and few steps down from the breakfast area. In the evening there was an event in the meeting room with kids playing indoor hockey. In the morning during breakfast it sounded as if everyone was eating right outside our door. Not a restful stay.
I was only in need of a single night stay to be at a conference Raytheon next morning. It’s a decent economy hotel. My room was clean with the exception of the heating/AC unit which a appeared to have mold on the vent grates. I reported this at check out and they seemed to take it seriously. Breakfast is somewhat mediocre, but let’s remember this is an economy hotel and we get what we’re paying for. The pool and the exercise room lot Jed decent. If I were doing a multi day stay And would be hanging out in the hotel more I might spring for a more luxurious stay.
Chose to stay far out of town because the price was great to sleep five. Very clean and comfortable. No issues at all.
I was told over the phone that I could check in early. When I got there they told me the person should not have told me that.
Had an early morning wake up and had to call at 10 pm and after midnight to get front desk to get others guests to pipe down. Beds weren't especially comfortable.
Located within a mile (2 km) of Presence Health, Comfort Suites Elgin is within 3 miles (5 km) of Sherman Hospital. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/café.
The 78 accommodations feature living rooms. Guests can expect 32-inch LED TVs with cable channels and first-run movies, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
At Comfort Suites Elgin, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
My family had booked seven rooms at this hotel for my wedding.Unfortunately, the bathrooms had black mold and the rooms were not as clean as one would expect. My room also had ants and a musty smell. The bathrooms do not have ventilation, which seems to be the root of the problem. We we're excited about using the pool but it was closed.This wasn't known when booking through Orbitz.
Great bang for your buck, lots of dining options within walking distance. Breakfast options were also good.
Bed bugs
It was a very nice place I will recommended
The location was good - restos close by and main street close to expressway
Thank you for taking the time to share your feedback. We are happy to hear you enjoyed your stay with us.
Upon arrival there was zero employees at the property for almost 2 hours! Several of us waited in the lobby wanting to check in. After everyone was on phones trying to figure out what happened someone finally walked in and went behind the desk saying nothing to anyone. After about another 10 minutes of them on the phone with someone speaking a different language they finally said they would try to check someone in. It was someone who obviously didn’t know what they were doing. They didn’t know how to make keys so they took us to the room and said we would get our keys later if the manager showed up!? The manager never did show up but the guy finally figured out the keys another 2 hours later. All of the guests waiting that day should have been compensated in some way. But not even a we are sorry! Nothing from anybody! I will NEVER stay at this property again nor will anyone from my company or anyone I know.
We appreciate you taking the time to share your feedback and being so open with us. I am sorry to hear your experience was not the best. We would love the opportunity to make this up to you. We hope you will give us a chance to make this right.
A bit run down , for the price ot is what to be expected. I would stay again.
The room was run down. The bathroom in particular had cracked tile, cracked chalk, the whole room needed to be updated. The top cover on the bed had hair on it when we arrived. The rest of the bedding appeared to be clean. The guy working reception didn't seem to want to be there. The room seemed clean outside of the bed cover. Breakfast was good. Overall it was so so and I wouldn't stay again.
Nice, clean, hotel. Nothing fancy, but a comfortable place to stay.
Thank You very much for your feedback. We appreciate it and look forward to seeing you again!
Thank you for sharing your feedback, we are happy to hear you would recommend our location. We look forward to you staying with us again next time you are in the area.