Fontana Village Resort3.0 out of 5.0
Fontana Village Resort3.0 out of 5.0
Recent guest reviews
A great place to stay while riding the roads in the Smokies. Very accommodating staff. Beautiful scenery. Would highly recommend Fontana Resort. Will definitely be staying here again in the future. Thank you all at the resort who made our Club Rally a huge success.
We just stayed here this past Saturday night for the Western Carolina Writers show at the marina and we had the best experience! The staff were so friendly, helpful and more accommodating than we could have hoped for. We enjoyed everything from the great cabin they provided to the boat rides to just interacting with the resort and marina folks... top notch people out there and we cannot wait to go back!
This resort is FIRST CLASS all the way. Marie and all the staff of Fontana Village went over and above to make our first Rally there a HUGE success. If you are looking for the perfect resort this is IT!!!! We had over 200 members in attendance that stayed at the resort and there was not one complaint. Fontana Resort treated us like Royalty.
Resort located in beautiful mountains, close to great drives for cars and motorcycles. We stayed in one of the cabins and found it very clean and comfortable. Resort had activities for everyone. Two pools and one with a lazy river. General store located on property, two restaurants and ice cream shop. Really enjoyed our stay.
Its an entire village with interesting history. I stayed in the main lodge and the room was nice and comfortable. The food and service in the main restaurant was excellent ! The surrounding area is gorgeous which includes Fontana Dam, lake, and the Appalachian trail is nearby.
We rented a 3 room cabin and stayed 4 days and 3 nights. I gave the resort a 2 because of our cabin. I found the cabin out dated and the kitchen was basic. I was responsible to make all the meals for 5-7 guest. Only 2 burners of the stove seemed to work. With that it was difficult to make the course of meals I was trying to make and keep things warm. The whole cabin just seem run down and didn't feel clean. Next issue was the TV. The picture looked like it was snowing the whole time. The signal/reception was poor to say the least. With this we left the room and headed to the lobby of the hotel which was 1/2 mile away to watch the F1 grand Prix in the morning. The bar TV in the restaurant was just as bad... We left in frustration. Last issue, Cellular signal for phones and devices are hot spots only. I couldn't get a signal at all from our cabin. We had to leave the cabin to go to a hotspot on the resort.
The surroundings are undoubtedly very pleasant. Lots of green, beautiful view from the hotel main balcony. We stayed in the main hotel. Rooms are ok but also outdated. Check photos of guests to get a feeling. Where it goes very wrong is the staff in the hotel restaurant. We sat down for breakfast and the waiter just ignored us, even after very politely trying to get her attention. After 15 min we just left and got breakfast down the road (which was probably better judging by the food that was brought out by the hotel staff). The night before we got dinner in the hotel pub just few minutes walk down the road. In comparison the bartender was nice but the food was awful. Hamburger was old and reheated, as where the fries. Price also to high.
If you can guarantee a stay in the main hotel this may be a nice place to stay, if you are in one of the remote lodges give this one a miss. Musty, mildewy and dangerous at night as their are no lights to tackle the numerous steps. The main restuarant ignored us for 20 mins becuase they were busy, I'd say they were just rude staff, it wasn't busy at all. We were told the Grill down the hill was cheaper, damn cheek. Will never stay here again.
We arrived May 1, 2019 for the Minis On The Dragon Event. This was our second year to stay at Fontana Village in the same room we stayed in last year. Check in went smooth and the front desk personnel were very friendly and helpful. We departed the main lodge and proceeded to our room, this was the beginning of a not so nice stay. We were in room 163, one of the fire place rooms. Upon arrival to our room we started noticing issues. Before we even entered the room, we noticed that sidewalk to the right of the door was worse than it was the year before. More of the concrete had come apart and someone had pushed all of the loose rock against the building, an accident and a law suit waiting to happen. Then I noticed, once again before even opening the door to our room, that the ice machine was out of order and there was still no vending machines in the room marked ice and vending. Needless to say, not a good start to our stay. When we finally opened the door to our room, we were met by a dehumidifier that sounded like a bad running jet engine. Even with the dehumidifier running it was still very musty smelling and the room was very warm. So we turned on the air conditioner and opened the door to let the room air out. It took about an hour before the smell began to dissipate enough for us to close the door. While attempting to settle into our room we noticed that the toilet in the bathroom had not been fixed since the year before, it still tilted forward which made it hard to flush. Sometime we had to flush two to three times to just get toilet paper to go down! And once again, no mini refrigerator or microwave in the room. Then I noticed the 1990’s tube television set. At this point we just wanted to get something to eat. So we proceeded down to the grill. Walking down the stone pathway I almost fell on the loose rock that had broken free and presented a significant danger to falls. Upon our arrival to the grill we were promptly seated. The waiter we had was very friendly and our drink order came promptly. We placed our order and proceeded to wait for our food. While sitting there we could not help but notice, as the sun was shining through the windows that they appeared to have been cleaned with dirty water and the glass table tops as well. Our food arrived. We ordered two hamburgers with fries on one and onion rings on the other. Upon tasting the onion rings, they were found to be cold and soaked in grease. We got the attention of the waiter and he came directly to the table. We explained the situation and he apologized for the quality of the onion rings and we told him we knew it wasn’t his fault that it was the kitchens error. He took burger and all to have the onion rings replaced. So needless to say, once the food returned to the table the onion ring were hot and crispy, but the burger was now cold. We went ahead and ate it and paid our ticket. By the time we returned to the room it was beginning to get dark. As the resort lights were beginning to come on we noticed that only one of the three overhead lights that come on at dusk and go off at dawn was working. Also only two of the three lights on the outer edge of the parking lot were working and there were other lights out as well making the parking lot in front of the two buildings very dark. Once again a recipe for an accident. We sat out in front of the room for a little while having a few adult beverages before calling it a night. During the night, the badly running jet powered dehumidifier became so loud it woke us up around 2 o’clock in the morning and I had to get up and shut it off so that we could get some sleep. When we got up around 6:30am we notice that it was leaking. So I turned it back on to see if that would stop it and put a towel on the floor to soak up the water. We left the towel there the whole time we were there. We started getting ready for the day and upon getting in the shower we discovered that whoever installed the sliding shower doors had installed them backwards. So as you are showering, it was leaking water out between the doors and onto the bathroom floor. Thursday night some friends stoped by to socialize for a little while and we decided that we would order a pizza from the grill. Once we found the number, we went into to use the phone in the room to place an order only to discover that the phone was not working nor were any of the phones in either of the two buildings. So, as you well know, cell service is non existent, so we did without. I am glad that we didn’t have any type of emergency or we would have been in serious trouble by the time someone could run up to the lodge to activate any type of emergency response. This is a life safety issue as well. Friday morning I felt so sorry for the housekeeper as she was trying to push her cart with cleaning supplies and liens down the eroded sidewalk. The cart was bouncing around so bad on the eroded sidewalk that her cleaning supplies were falling over and clean liens were falling on the ground from the eroded surface she had to push it down. We ate breakfast in the lodge bistro and it was good as well as the wait staff. After breakfast we went out on a drive with a group. We made sure that we ate a big lunch late as to not have to eat at the grill. Just a side note, another couple that was there with us on Friday night went to the grill to eat and it took them over an hour and forty five minutes before they returned. Upon returning we asked them what happened. They said that after about forty minutes of no food they got the attention of the wait staff. They explained the situation and the staff investigated only to return with the answer that the kitchen lost the ticket. Very poor customer service if you ask me. Saturday, we went elsewhere for breakfast. After returning from a day of driving, I proceeded to go to the lodge to see if I could pre checkout so as to just leave the keys in the room due to us leaving very early on Sunday. I was told that I could not and would have to stop by the main lodge on Sunday morning. So at approximately 5 o’clock, I walked into the main lodge to checkout. The lady was very friendly and helpful. There was only one thing that she forgot. She forget to ask us if would like to go ahead and reserve the room for next year. If she would have, the answer would have been no away because if we do decide to return for the event next year, we will definitely search for Lodging elsewhere. As for the grounds around where we stayed, weeds were growing up through the cracks in the parking lot and sidewalks as well as the hedges. Over all extremely poor presentation of the grounds. We paid over $500.00 for a four nights stay. In my personal opinion, it wasn’t worth half that price and I will not recommend Fontana Village to anyone looking for lodging if they find themselves in the area. I am a straight to the point type of person and when I see or find something wrong, I mention it. In closing, I am sure that this is not the response you were hoping to receive, but it is the truth. The owners of this property need to invest some of the money they are making back into the establishment. A Very Disappointed Customer, William T. Branning
Stayed here at the Fontana village while hiking the Appalachian Trail with friends and was initially very impressed, but that feeling subsided very quickly. As far as lodging goes this is the only option on this section of the trail, but hikers would be better off traveling a bit further or just skipping this stop if possible. The food at the only restaurant had large portions but lacked in any flavor(I had the breakfast burger and the egg tasted like rubber). The rooms in the lodge were much smaller than an equlivent room at a best western. We also learned in the small bathrooms provided that if any water gets on the floor it will leak through the wall into the carpeted room. Breakfast is not included and overpriced, but what really had me feeling like I was being pinched for every penny is that the wifi works great yet you are not allowed to text or make calls over it. The kicker is that they don't make it clear that calls over their phones cost an exuberant amount. So I was surprised to be hit with the unexpected charges. Hiking along the trail the best option would be to stick with hostels or best westerns which offer hiker rates and usually provide extra services not offered to normal guests.
- Free WiFi in public areas
- Free parking
- Onsite dining
Fontana Village Resort places you 1.9 mi (3.1 km) from Great Smoky Mountains National Park. This 91-room, 3-star lodge has a marina along with an outdoor pool and a 24-hour fitness center.
Enjoy dining at Mountview Restaurant, one of 3 onsite restaurants. Start each morning with full breakfast, available for a fee from 8 AM to 11 AM.
Guests can expect to find 32-inch a TV with satellite channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a furnished balcony or patio, free local calls, and a desk.
Fontana Village Resort features a marina, an outdoor pool, and a lazy river. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this family-friendly lodge include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
65.0% of guests recommend this hotelTotal of 610 reviews