Smelled like dogs & cigarette on the 1st floor, the room was dirty, some light did not work, Tv was not set-up, No breakfast, No coffee, No Lobby. Out side look ok
Front Desk personnel were very friendly and professional, especially the beautiful blonde lady! The cleanliness of the hotel could have been better. A little run down.
There were cigarette burns in the sheets and blankets. Got new sheets and blankets and there were cigarette burns in those as well. Floor wasn’t swept for mopped. There were other people’s things still laying on the tables when we got in there. We had our 5 month with us and the whole place smelt like weed and cigarettes.
The water pressure in shower was non-existent, it took over 20 minutes to rinse off soap and shampoo. Only 4 smal tables in breakfast area, no room to sit or get around people. Rough scratchy towels. Nothing in walking distance even though it is listed as downtown.
It was not very clean and the front desk was sitting watching tv when I came in to check in.
Paid for hot tub room did not have one ...check with staff said only had 3 room with hot tubs and there was not one available ..they said they only charge us 99.00 but orbitz still took 139.00 from my account
There are two ice machines, one had no ice, the other was broken down. Breakfast was fair - you could make a waffle.
Room was filthy. Lots of dirt smears around all door handles and entire door. Base boards in bathroom were covered in who knows what, with a large brown stain on the wall too. Just everything. And the bathroom floor tile/laminate was soaked in water. Everywhere you stepped liquid would seep UP around the edges
Hotel is under renovation. Pool was closed. Building was not secure. Breakfast was very sparse. Price was a little high for the accommodations.
Dump. And it smelled and the towels were stained dirty
We'll definitely stay at Red Roof, again. We were comfortable, slept great and everything was clean. We'll be telling our friends about our stay.
Lousy location not in an area I liked much. An older run down area
This hotel was poorly remodeled. Rooms were not really clean in the corners of the room. The bathroom sink was loose, floor tiles were loose. Obviously had been a smoking hotel not that long ago. No AC in the hotel, only window units in the rooms. Should only have cost 60 bux a night not 130. You won't get bed bugs or murdered here but don't stay here unless you have to. The only positive was the staff were very helpful and friendly.
The ac in our room is inadequate and also leaked a lot of water onto the floor.
Jessica was most helpful and friendly regarding several issues that were immediately resolved.
The most disappointing thing was when booking, was looking for a pool. This hotel does not have a pool. They advertise on the outside of the hotel that there is a heated pool. There is no pool.
I've been in better kept hotels for half the cost. The pool was closed and I needed to practice before my Ironman Race. The breakfast area was dirty and no one was attended it (I was there for 4 days and didn't see anyone).
Not a good one. Couldn't relax, because didn't feel comfortable in the room. Some of the areas in the room wasn' clean which gave me an unsure feelings about the entire room and it had a mildew smell to it as well. I hate to be negative but I have t one truthful.
Located in Downtown Chattanooga, Red Roof Inn PLUS+ & Suites Chattanooga - Downtown is within 2 miles (3 km) of popular attractions such as Chattanooga Convention Center and Tivoli Theatre. The 51 rooms at this hotel include sofa beds, refrigerators, and microwaves.
All of Red Roof Inn PLUS+ & Suites Chattanooga - Downtown's 51 heated rooms provide sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include coffee makers, free long-distance calls, and free local calls. Weekly housekeeping is available.
Guests of Red Roof Inn PLUS+ & Suites Chattanooga - Downtown enjoy free WiFi in public areas, coffee in a common area, and free newspapers. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a TV in a common area and a vending machine.
Smelled like dogs & cigarette on the 1st floor, the room was dirty, some light did not work, Tv was not set-up, No breakfast, No coffee, No Lobby. Out side look ok
Dear Guest, Thanks for your comments about your stay with us. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experiences, and we understand we let you down. You can be sure we will do better for you next time. Nothing means more to us than providing a pleasant guest experience.
Front Desk personnel were very friendly and professional, especially the beautiful blonde lady! The cleanliness of the hotel could have been better. A little run down.
There were cigarette burns in the sheets and blankets. Got new sheets and blankets and there were cigarette burns in those as well. Floor wasn’t swept for mopped. There were other people’s things still laying on the tables when we got in there. We had our 5 month with us and the whole place smelt like weed and cigarettes.
The water pressure in shower was non-existent, it took over 20 minutes to rinse off soap and shampoo. Only 4 smal tables in breakfast area, no room to sit or get around people. Rough scratchy towels. Nothing in walking distance even though it is listed as downtown.
It was not very clean and the front desk was sitting watching tv when I came in to check in.
Thank you for your review, we apologize that your stay was not as positive as you had expected. We have taken your comments under consideration and will use them as part of our continuing education.
Paid for hot tub room did not have one ...check with staff said only had 3 room with hot tubs and there was not one available ..they said they only charge us 99.00 but orbitz still took 139.00 from my account
We apologize that your experience did not meet your expectations but we are taking steps to rectify any and all issues you may have experienced during your stay.
There are two ice machines, one had no ice, the other was broken down. Breakfast was fair - you could make a waffle.
Thank you for staying with us!
Room was filthy. Lots of dirt smears around all door handles and entire door. Base boards in bathroom were covered in who knows what, with a large brown stain on the wall too. Just everything. And the bathroom floor tile/laminate was soaked in water. Everywhere you stepped liquid would seep UP around the edges
Thank you for your response. We are under renovation and are addressing the issues mentioned directly. We hope you will allow us to serve you again once our update is completed.
Dear Guest, Thank you for giving our hotel a rating. This is definitely not the experience we want you to have when staying with us. Rest assured, your rating will be shared with the staff to make the necessary improvements for a more memorable experience.