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Recent guest reviews

Nice lobby pool and hot tub in a mpdern lobby area

The hotel is under renovation. They were short staffed on housekeeping, so my room wasn't cleaned from thursday until saturday. They did give me a $10.00 discount for my inconvienence. The drain in the shower was partially clogged, water drained very slowly creating 3 - 4 inches of water in the shower. Only one elevator worked and that was hit or miss trying to get to your floor. Front desk staff was very courteous and helpful.

This was by far the most horrific experience I have had. There were hairs in our beds, no room service or guest services available. The manager never responded to a single request to speak with him/her and the receptionist at night cursed at guests, yelled, cursed at coworkers and then stormed off of the property site. We had no towels or wash cloths and the trash/room were never cleaned.

Luckily my worst experience staying at the Doubletree ever. The condition of the rooms were old, the staff at the front deskp

This hotel is undergoing a remodel. The room was clean for the most part but it is an older hotel and you notice that. Paul at the fron desk is excellent! He was so kind and welcoming. Only stayed one night due to my schedule- I recommend this place for a solid affordable place to stay.

They had a flu come over the cleaning staff so we had no clean towels and no clean room

Very accessible to my destinations in Charlottesville. Very comfortable room and excellent dining. Staff was superb.

check was delayed for almost two hours. After traveling from out of state it was not pleasant to not have the room ready at check in period

Spent one night to catch early flight to Atlanta for a week. Parked in the hotel lot and was shuttle to the airport. Great!

The room was very clean. The bed was very comfortable and the hypoallergenic pillows that I requested were there promptly. The front desk staff were courteous and efficient. The pool is pretty amazing.

The best thing about this hotel was the super-nice staff. The front desk people down to the head of the housekeeping service who I spike with several times as I had left an item in the room. Made up for the dated decor but the price was great and the staff was great!

Hotel is nice and shuttle to airport 24hour service.But I stayed in room 315 on 6/4 and when I got up in morning to take a shower this must have been a handicap shower and had mold on shower wall and bathroom wall,but had no time to ask for new room had to leave to catch flight. Pictures below

Out all day to return tried to an unmade room. Otherwise enjoyed stay.

The hotel's appearance looked very nice but I was not impressed with the room, for the price. There was a substantial water leak mark in the ceiling in the bathroom and the bed wasn't all that comfortable, nor the pillows. I stayed here only because i needed shuttle service in the early morning to the airport and they were the only ones that offered this service in the area.

Hilton Heights Rd Charlottesville VA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

DoubleTree by Hilton Hotel Charlottesville is located 1.6 mi (2.5 km) from Fashion Square Mall and within a 10-minute drive of Rotunda. This 3.5-star hotel welcomes guests with 239 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

The 239 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include safes, phones, and ironing boards.


Property features

At DoubleTree by Hilton Hotel Charlottesville, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Suite, 1 King Bed, Refrigerator

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Charlottesville

Everyone (18) Couples (41) Business (9) Family (26) Other (5) Friends (8)
4
Everyone

By on Aug 31, 2019

1
Everyone

By on Jul 23, 2019

Review comment responded on Jul 26, 2019

Dear Guest, Sorry to see only one star. Please accept my apology. Thank you,

5
Everyone

By on Jul 8, 2019

Review comment responded on Jul 10, 2019

Thank you.

4
Partner Couples

Nice lobby pool and hot tub in a mpdern lobby area

By on May 25, 2019

Review comment responded on Jun 19, 2019

Thank you for taking the time to share your feedback with us regarding your most recent stay. We are delighted we exceeded your expectations and hope to welcome you back in the near future. Best Regards,

3
Business Business Travelers

The hotel is under renovation. They were short staffed on housekeeping, so my room wasn't cleaned from thursday until saturday. They did give me a $10.00 discount for my inconvienence. The drain in the shower was partially clogged, water drained very slowly creating 3 - 4 inches of water in the shower. Only one elevator worked and that was hit or miss trying to get to your floor. Front desk staff was very courteous and helpful.

By , from newport news, us on May 6, 2019

Review comment responded on May 14, 2019

Thank you for your feedback and 3 star rating

1
Friends

This was by far the most horrific experience I have had. There were hairs in our beds, no room service or guest services available. The manager never responded to a single request to speak with him/her and the receptionist at night cursed at guests, yelled, cursed at coworkers and then stormed off of the property site. We had no towels or wash cloths and the trash/room were never cleaned.

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Thank you for your feedback about your recent visit to our hotel. We apologize for the inconveniences you encountered during your stay and the unacceptable behavior as well. I will share your comments with my team to insure these issues are rectified in the our operation immediately.

1
Everyone

By on Mar 19, 2019

Review comment responded on Apr 1, 2019

Thank you for your reply

1
Everyone

Luckily my worst experience staying at the Doubletree ever. The condition of the rooms were old, the staff at the front deskp

By on Mar 18, 2019

Review comment responded on Apr 1, 2019

Thank you for your feedback. We have recently renovated our rooms and they are up to date.

4
Business Business Travelers

This hotel is undergoing a remodel. The room was clean for the most part but it is an older hotel and you notice that. Paul at the fron desk is excellent! He was so kind and welcoming. Only stayed one night due to my schedule- I recommend this place for a solid affordable place to stay.

By on Mar 18, 2019

Review comment responded on Mar 19, 2019

Thank you for your feedback and 4 star rating. We are very fortunate to have Paul on our team.

4
Everyone

By on Mar 1, 2019

Review comment responded on Apr 1, 2019

Thank you for your 4 star rating

DoubleTree by Hilton Hotel Charlottesville

990 Hilton Heights Rd, Charlottesville, VA 22901
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