Skip to main content
Beginning of main content

Recent guest reviews

Low water pressure in the shower. Hotel is showing its age. Tricky finding it. A decent option if you can get a deal. Don’t pay full price.

This is an older hotel. It is still nice when you first walk in. We were on the second floor. There’s a bad smell down there. One of the glasses in the room had something chunky on it and also had a smear mark like someone tried to wipe it off. The coffee pot made a big mess when we tried to make coffee for one ( water leaking out both sides) and the liquid creamer seemed old and looked disgusting. Noises- you can hear everything: people washing their hands, taking showers, flushing toilets, slamming doors. The first morning I was up around 3:30 due to all the noise. The AC was super loud and even though I tried to turn it up it didn’t work. I had it set at 71 but the thermometer constantly stayed at 65. Cookies?? Where were the cookies?? I would not suggest this hotel. If you go definitely don’t request the 2nd floor. Location was really good though.

When we arrived to our room we did not have enough towels and made a request for extra towels. Unfortunately, they couldn't accommodate our request until the following day. AC was subpar at best. Also, woke up to a barking dog. Next time, I will find out before booking if there's a pet free floor.

We did a short overnight stay. Everyone was super nice and attentive. I’ve never had a bad experience with that staff at all, and the hotel is usually a pleasant stay. This time however, our room smelled like bad body odor. 2 of the joining room doorknobs were hanging off. And there were some hairs in the bathtub 😬.

I stayed in room 316. The temperature in the room was 57. (It was in the 30s outside.) I turned the heater on 78 but when I left at 3:45 am it was still cool in the room. Sleeping was difficult.

Good rate. Location is near many restaurants and shopping.

Nice lobby pool and hot tub in a mpdern lobby area

The hotel is under renovation. They were short staffed on housekeeping, so my room wasn't cleaned from thursday until saturday. They did give me a $10.00 discount for my inconvienence. The drain in the shower was partially clogged, water drained very slowly creating 3 - 4 inches of water in the shower. Only one elevator worked and that was hit or miss trying to get to your floor. Front desk staff was very courteous and helpful.

This was by far the most horrific experience I have had. There were hairs in our beds, no room service or guest services available. The manager never responded to a single request to speak with him/her and the receptionist at night cursed at guests, yelled, cursed at coworkers and then stormed off of the property site. We had no towels or wash cloths and the trash/room were never cleaned.

Luckily my worst experience staying at the Doubletree ever. The condition of the rooms were old, the staff at the front deskp

This hotel is undergoing a remodel. The room was clean for the most part but it is an older hotel and you notice that. Paul at the fron desk is excellent! He was so kind and welcoming. Only stayed one night due to my schedule- I recommend this place for a solid affordable place to stay.

They had a flu come over the cleaning staff so we had no clean towels and no clean room

Very accessible to my destinations in Charlottesville. Very comfortable room and excellent dining. Staff was superb.

Hilton Heights Rd Charlottesville VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

DoubleTree by Hilton Hotel Charlottesville is located 1.6 mi (2.5 km) from Fashion Square Mall and within a 10-minute drive of University of Virginia. This 3.5-star hotel welcomes guests with 239 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM.


Rooms

All 239 rooms feature refrigerators, coffee makers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes and ironing boards are also standard.


Property features

At DoubleTree by Hilton Hotel Charlottesville, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Charlottesville

Everyone (20) Couples (5) Business (6) Family (7)
3
Family

Low water pressure in the shower. Hotel is showing its age. Tricky finding it. A decent option if you can get a deal. Don’t pay full price.

By on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.

4
Everyone

By on Oct 12, 2020

Review comment responded on Oct 13, 2020

Thank you so much for taking the time to post a review regarding your stay at the DoubleTree Charlottesville. Feedback from our guests is so important to us and is always greatly appreciated.

2
Family

This is an older hotel. It is still nice when you first walk in. We were on the second floor. There’s a bad smell down there. One of the glasses in the room had something chunky on it and also had a smear mark like someone tried to wipe it off. The coffee pot made a big mess when we tried to make coffee for one ( water leaking out both sides) and the liquid creamer seemed old and looked disgusting. Noises- you can hear everything: people washing their hands, taking showers, flushing toilets, slamming doors. The first morning I was up around 3:30 due to all the noise. The AC was super loud and even though I tried to turn it up it didn’t work. I had it set at 71 but the thermometer constantly stayed at 65. Cookies?? Where were the cookies?? I would not suggest this hotel. If you go definitely don’t request the 2nd floor. Location was really good though.

By , from VA on Oct 5, 2020

Review comment responded on Oct 7, 2020

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize that we missed the chance to provide you with a flawless stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please contact me directly so I have a chance to follow up with your concerns. I look forward to an opportunity to welcome you back again.

2
Family Business Business

When we arrived to our room we did not have enough towels and made a request for extra towels. Unfortunately, they couldn't accommodate our request until the following day. AC was subpar at best. Also, woke up to a barking dog. Next time, I will find out before booking if there's a pet free floor.

By , from Kennesaw, GA on Sep 8, 2020

Review comment responded on Sep 14, 2020

Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. Please know that we will use your feedback as a training tool to prevent any re-occurrences. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to providing flawless service during your next visit.

2
Partner Couples

We did a short overnight stay. Everyone was super nice and attentive. I’ve never had a bad experience with that staff at all, and the hotel is usually a pleasant stay. This time however, our room smelled like bad body odor. 2 of the joining room doorknobs were hanging off. And there were some hairs in the bathtub 😬.

By , from Virginia on Aug 21, 2020

3
Everyone

I stayed in room 316. The temperature in the room was 57. (It was in the 30s outside.) I turned the heater on 78 but when I left at 3:45 am it was still cool in the room. Sleeping was difficult.

By on Dec 21, 2019

4
Partner Couples

Good rate. Location is near many restaurants and shopping.

By on Nov 27, 2019

Review comment responded on Nov 27, 2019

Thank you for staying with us and for the feedback and great rating.

4
Everyone

By on Aug 31, 2019

1
Everyone

By on Jul 23, 2019

Review comment responded on Jul 26, 2019

Dear Guest, Sorry to see only one star. Please accept my apology. Thank you,

5
Everyone

By on Jul 8, 2019

Review comment responded on Jul 10, 2019

Thank you.

DoubleTree by Hilton Hotel Charlottesville

990 Hilton Heights Rd, Charlottesville, VA 22901
url importing http://www.orbitz.com/Charlottesville-Hotels-DoubleTree-by-Hilton-Hotel-Charlottesville.h11153-p2.Hotel-Reviews
There was an error importing /Charlottesville-Hotels-DoubleTree-by-Hilton-Hotel-Charlottesville.h11153-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Charlottesville-Hotels-DoubleTree-by-Hilton-Hotel-Charlottesville.h11153-p2.Hotel-Reviews